Reviews
Everyone was friendly from the start as well as text
Everyone was friendly from the start as well as text communications being very informative knowledge of the vehicles was well presented by Hugh It was overall pleasant experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your positive experience with us at Lexus of Mobile! We're glad to hear that Hugh and the team provided friendly and informative service. Enjoy your new vehicle!
The best service department!
The best service department! Earnie did a great job!! Highly recommend them for your lexus service needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jason, we're delighted to hear that Earnie and our service department at Lexus of Mobile impressed you! Thanks for the high recommendation!
We schedule our appointment one month in advance
We schedule our appointment one month in advance including doing the auto buttler. This was our first service after 6 month and 5k. The appointment was at 10h ( the day of a storm was expected) . When we arrived they told us the butler service wasn’t planned. Confirmed service will be done by 11h30 so we can take the road back before the bad weather. When my husband asked about the car at 11h30 we realized the car didn’t move and after almost 2 hours . They finally finally move the car for the tires rotation and were able to leave around one. Very disappointed by the process and the communication for a very simple service. I think the issue was the agent for not properly follow up. Hope our next service we see improvements. We will change the agent the next time. That was very different xx the services we used to receive in Houston from Lexus. We have been Lexus owners for almost 20 years and never had any issue before.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We apologize for the delays and communication issues during your recent service appointment, especially given the weather concerns. Your feedback is valuable, and we will address this with our team to ensure improvements are made moving forward. If you'd like to discuss further or have any other questions, please reach out at your convenience. Thank you! Peggy Saranthus - Service Manager - 251-445-0450
This service department is always more than helpful.
This service department is always more than helpful. I have never had a moments trouble!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Darlene, it was our pleasure to assist you. Thank you from all of us here at Lexus of Mobile!
This service department is always more than helpful. I have never had a moments trouble!
Solid service department, with timely updates that kept
Solid service department, with timely updates that kept me informed during their work on the car and additional updates that were flagged during service. Ernie was great, and will reach out to him the next time we need any work done. Professional and followed up with me the same day to make sure I all was good. 100% satisfaction with this team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Andrew, we're delighted to hear about your satisfaction with our service department at Lexus of Mobile! Ernie and the team appreciate your kind words and look forward to assisting you again in the future. Take care!
My experience from scheduling the appointment with Laura,
My experience from scheduling the appointment with Laura, reviewing maintenance records with Mark. Also, having my fluids, tire pressure checked and vehicle washed and vacuumed by the maintenance staff make me feel like a valued customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that our team at Lexus of Mobile made you feel like a valued customer! Thank you for sharing your positive experience with us.
Craig is my rep at Mobile Lexus.
Craig is my rep at Mobile Lexus. He is friendly and handles everything efficiently. The work is always done to my satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Harriet, we're delighted to hear that Craig has been providing you with efficient and friendly service at Lexus of Mobile. Thanks for sharing your positive experience!
I always take my car to Lexus of Mobile for servicing.
I always take my car to Lexus of Mobile for servicing. They are the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful to have earned your business, Walker1000. Thanks for taking the time to leave us a review! - The Lexus of Mobile Team
Took my car for routine maintenance and auto butler, took
Took my car for routine maintenance and auto butler, took a little longer than normal but the adjuster took $50 off for the inconvenience. 🙏🏾
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Eddie, thanks for your patience and understanding! We're glad our team at Lexus of Mobile could make it right for you. Safe travels until we see you next time!
There was easy and friendly scheduling.
There was easy and friendly scheduling. Checked in on time and was immediately helped. Courtesy car was ready and waiting.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alinla, we're delighted to hear that your experience with Lexus of Mobile was smooth and efficient. Thanks for sharing!