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Ford of Franklin

(2,722 reviews)
Visit Ford of Franklin
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 8 awards
2024 state dealer award 2019 state dealer award 2014 state dealer award 2013 state dealer award
2024 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award
New (615) 861-8508 (615) 861-8508
Used (615) 614-8967 (615) 614-8967
Service (855) 870-9725 (855) 870-9725

Reviews

(2,722 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ford of Franklin from DealerRater.

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Got me 60%off tires

My tires needed replaced at 35k miles. Helped me get tire company to cover nearly 2/3 price of new tires. They worked quicky and were extremely nice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

I couldn’t have been happier with the every aspect of my visit. Matt, my service advisor was outstanding, he was friendly and extremely knowledgeable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Best car buying experience to date!

Cody is a professional through and through. With every step in the buying process he was right there with detailed information and no miscommunication and got us a xxxx of a deal. By far the best salesmen at a quality dealer. The finance guy we worked with was also extremely passionate about providing unmatched customer service. Very satisfied look forward to trading and buying again soon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very friendly and fast.

i was in and out in a short time, just like they promised. Very comfortable waiting area with the option of tables outside if the weather is warm enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Awesome experience

Cody made me feel like family even before I purchased my brand new truck. Thanks to the whole Ford family and I'll definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly Fun Service

My husband and I recently went to Ford Lincoln of Franklin interested in leasing a new Ford Explorer. We went in pretty much knowing exactly what we wanted. We were introduced to Les, who would become our salesman. Everyone was so great to work with. There was no pressure, no attempts to upsell us, and they helped get us into the exact vehicle we wanted! Les was very knowledgeable and helped us get set up in our new vehicle. Our finance specialist Riley was also awesome to work with. He informed us of all our options for add on and their cost. But there was no feeling of pressure to buy extra stuff. I’ve been a hard core Chevy girl my entire life. Best car buying experience yet. Thank you Les and Ford of Franklin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2 people out of 2 found this review helpful.

Extremely nice, professional, courteous, and fast

Got our explorer from there February of 2015. Have had a few warranty issues and they have stood behind everything. All the consultants are very professional and are willing to go out their way. Highly recommend buying from this company...and take advance of their service after the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are very happy we could consistently provide you with a positive experience since purchasing your Explorer! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Very helpful

Cody Martin helped us out tremendously between shopping through cars and makijg sure we were happy with what we were getting. Was a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Cody and his whole team were a+!

We are very pleased with the service we received from Cody, Hayne and Riley (in financing). Everyone was really helpful and receptive to what we were looking for in a new vehicle and what we were wanting to pay. Everything was so low pressure and easy. We really weren't planning to purchase a brand new Ford Flex but we felt like we were being treated fairly and we fell in love with the Flex' style and features!! Thank you Cody and Team! When it's time to get cars for our kids we will be back!! John & Tonya M.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great salesman

Clyde Maxwell is the best salesman I have delt with. This is the second car I have purchased from Clyde and would recommend when are looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.