Nissan of Rivergate

Thank you so much for your wonderful feedback! We're thrilled to hear she made your car buying experience enjoyable. I'll be sure to pass along your kind words to her. If you have any more questions or need assistance, just let us know!

Thank you for sharing your feedback with us. We're sorry to hear about your experience with our body shop. Providing excellent service and a positive atmosphere are priorities for us, and we apologize if we fell short of your expectations. We take your comments seriously and will address them with our team. If there's anything specific you'd like to discuss further or if you have any additional feedback, please feel free to reach out to us directly. Thank you again for bringing this to our attention. We hope to have the opportunity to regain your trust in the future.

We are in receipt of Stewarts concern. When the Stewarts was here on last Sunday the 19th, they did not have their F250 trade-in with them. They described the vehicle us, did not mention the Check Engine Light, so we came up with an estimate of what the vehicle would be worth based on that description until they bring it in for the final appraisal. We also could not obtain a full standard financing approval for this customer or get a call back form any lenders because it was Sunday. When the customer arrived on Friday the 25th, we appraised the F250 trade-in and found the Check Engine Light on with the Diesel Engine. We called several other dealers and found the value was lower because of the issues surrounding the check engine light and the Carfax and AutoCheck. When we discuses this difference with the customer he got very upset. His F250 is only worth what we appraised if for after we saw it and valued it with the check engine light. When the customer heard our determination on value he was loud and saying (yelling) in the showroom and outside on the lot to other customers to not buy anything from us because we were liars. Now, As far as we can go when someone does not bring their trade and wants us to value it with a description that does not fully describe the condition of it, we, or no other dealer, can value it properly. Additionally, We think that this customer was trying to trap us by not disclosing the Check Engine light issue on Sunday without their trade-in with them, and we feel he knew what the check engine light meant and that's why he hid it from us originally. And, why would someone drive over an hour away to buy something without brining their trade-in with them. Bottom line, it only went down hill when the appraisal secured from us, and a couple other dealers, was lower that originally estimated based on his false description. Finally, we do trade for many vehicles when customers do not have them with them, but never have an issue like this one from a higher dollar vehicle with such an issue with a check engine light. Sincerely, we are very sorry this came to this issue. We pride ourselves with very satisfied customers and never have customers call us liars.

We are very sorry to hear about your experience. Please contact the dealership to speak with a manager to take care of this concern. We hope you rethink your place of purchase. Happy Holidays.

We thank you for being a great customer of the Hays Nissan Family. We valve you and all of our customers and try to provide the best customer service possible. We look forward to seeing you on your next visit. Happy Holidays.

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help! Nissan of Rivergate

Thank you, we are so happy to read such a great review about Nissan Of Rivergate! We can't wait to see you again, have a great day.

Hello Mr. Osband, We are sorry this has happened with your vehicle. Unfortunately we do not know when a component is going to fail, especially when it is a closed unit or seal/gasket. In this case, a seal has been leaking causing low fluid and damage internally in the transfer case. This is NOT a case of negligence, just a failed component that has started a domino effect. We are definitely willing to work with you on pricing to help. We hope that this helps, especially in moving forward in our relationship with you. We hope to continue doing business with you with the best services available. Thank you for your responses and we hope you have a great day! Jodi Crouch Nissan of Rivergate