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Two Rivers Ford

(1,041 reviews)
Visit Two Rivers Ford
Sales hours: 7:00am to 6:00pm
Service hours: 7:00am to 3:00pm
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Sales Service
Monday 7:00am–7:00pm 7:00am–6:00pm
Tuesday 7:00am–7:00pm 7:00am–6:00pm
Wednesday 7:00am–7:00pm 7:00am–6:00pm
Thursday 7:00am–7:00pm 7:00am–6:00pm
Friday 7:00am–7:00pm 7:00am–6:00pm
Saturday 7:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 7 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 531-8834 (877) 531-8834
Used (855) 819-8214 (855) 819-8214
Service (615) 541-4761 (615) 541-4761

Inventory

See all 434 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since July 2006.
Founded in 1983, Two Rivers Ford has been locally owned and operated for over 40 years and is proud to be part of the Middle Tennessee community. Our non-commissioned sales team sells all our non-specialty new vehicles at invoice, guaranteeing our shoppers excellent service and the best price possible. We also offer quality pre-owned vehicles, and commercial trucks and vans. At Two Rivers Ford, we've been doing business with integrity for over four decades. Check out our Google reviews and A+ rating with the Better Business Bureau. We'd love to help you find the perfect vehicle!
Custom order your Ford today!

Service center

Phone number (615) 541-4761

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

(1,041 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Two Rivers Ford from DealerRater.

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Buying the truck of our dreams was a breeze.

Buying the truck of our dreams was a breeze. Tom was great during the whole process. Thanks Two Rivers Ford.

Buying the truck of our dreams was a breeze.

Buying the truck of our dreams was a breeze. Tom was great during the whole process. Thanks Two Rivers Ford.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Now THAT is a good looking truck! Thanks so much for the kind words about Tom and our team. We're thrilled to welcome you to the Two Rivers Ford family!

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Tom and Ken did an awesome job getting us in and out with

Tom and Ken did an awesome job getting us in and out with the new truck. An easy process.

Tom and Ken did an awesome job getting us in and out with

Tom and Ken did an awesome job getting us in and out with the new truck. An easy process.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Great to hear! Thanks for the oppotunity to earn your business and welcome to the family!

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Everyone who I interacted with was wholesome and

Everyone who I interacted with was wholesome and welcoming. I am extremely thankful for everyone there.

Everyone who I interacted with was wholesome and

Everyone who I interacted with was wholesome and welcoming. I am extremely thankful for everyone there.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this wonderful compliment. We appreciate you. Welcome to the Two Rivers Ford family!

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I have been dealing with Matt.

I have been dealing with Matt. Interested in a Ford F-150. Our original talks said he would work to get the truck shipped to me. Dragged on for 2-3 days trying to get an answer. No one at the dealership cares to put in any effort to try to ship. Then proceeded to tell me I would be responsible for all aspects. They act like internet sales are a new thing to them when most dealers nationwide now do this. With online, it is easier now to find the vehicle you want with the exact features, which leads you to use sites such as AutoTempest to find them. This is how I found them all the way from Kansas. In my short working with them, I recommend all to find other places to work with. Should they choose to remedy this, I will come back and correct my review.

I have been dealing with Matt.

I have been dealing with Matt. Interested in a Ford F-150. Our original talks said he would work to get the truck shipped to me. Dragged on for 2-3 days trying to get an answer. No one at the dealership cares to put in any effort to try to ship. Then proceeded to tell me I would be responsible for all aspects. They act like internet sales are a new thing to them when most dealers nationwide now do this. With online, it is easier now to find the vehicle you want with the exact features, which leads you to use sites such as AutoTempest to find them. This is how I found them all the way from Kansas. In my short working with them, I recommend all to find other places to work with. Should they choose to remedy this, I will come back and correct my review.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

I only see one review posted here. 1 review posted per site i found your company on while shopping for the vehicle. Found on autotempest. Directed to cars.com. Looked up your company on Google. Then I'm process of leaving review dealer reset came up. If 2 were posted in the same location it was unintentional. As for your response on Google. The biggest concern and killed the deal was your companies lack of ability to coordinate an internet sale. This is unheard of. I was offered no support and told I could do it all on my own. I'm initial talk with Matt in regards to the sale price and shipping being included. "That's a great question, sir. If we can, we will try. Let us get this model out of our service department to figure out the total cost, and get a quote for shipping. "

Dealer response

Hi Dustin. You have set up 4 different accounts to leave us 4 of the same reviews. This is actually called harrassment and we will be taking action. Thank you so much. You might have considered paying the price if you wanted the truck that badly. We sent you the buyers order first.

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Jacob was great to work with.

Jacob was great to work with. No pressure, and he took a lot time to help me. Highly recommend!

Jacob was great to work with.

Jacob was great to work with. No pressure, and he took a lot time to help me. Highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Highly recommend two rivers ford and tom phillips!

Highly recommend two rivers ford and tom phillips! This was the best dealership and car salesman that I’ve ever worked with. Quick and efficient. Go see tom!!

Highly recommend two rivers ford and tom phillips!

Highly recommend two rivers ford and tom phillips! This was the best dealership and car salesman that I’ve ever worked with. Quick and efficient. Go see tom!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

What a high compliment! Thank you so much for the kind words, and welcome to the Two Rivers Ford family!

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Was pleasure doing business with Tom and Kenny to

Was pleasure doing business with Tom and Kenny to purchase our Bronco. Thank you very much!

Was pleasure doing business with Tom and Kenny to

Was pleasure doing business with Tom and Kenny to purchase our Bronco. Thank you very much!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new Bronco. You are going to love it. We appreciate the kind words and your business. Welcome to the family!

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Tim and the entire team at Two Ribera Ford were great to

Tim and the entire team at Two Ribera Ford were great to work with. Attentive and listened to our needs finding the perfect family car. Tom was great with my young boys who asked a lot of questions. He was patient and answered each one. Very personable. Highly recommend 10/10!!

Tim and the entire team at Two Ribera Ford were great to

Tim and the entire team at Two Ribera Ford were great to work with. Attentive and listened to our needs finding the perfect family car. Tom was great with my young boys who asked a lot of questions. He was patient and answered each one. Very personable. Highly recommend 10/10!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We love those big smiles! Thanks so much for the high compliment of our team. Welcome to the Two Rivers Ford family!

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Tom was so helpful throughout the whole car buying

Tom was so helpful throughout the whole car buying experience! We would recommend him to anyone!

Tom was so helpful throughout the whole car buying

Tom was so helpful throughout the whole car buying experience! We would recommend him to anyone!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wonderful to hear! Thank you so much for the kind words and for taking the time to leave this review.

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Very clean, very friendly, super helpful!

Very clean, very friendly, super helpful! They answered all my questions, tackled any concerns I had

Very clean, very friendly, super helpful!

Very clean, very friendly, super helpful! They answered all my questions, tackled any concerns I had

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new Bronco Sport and thank you so much for this wonderful review. Welcome to the Two Rivers Ford family!

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