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Two Rivers Ford

(1,047 reviews)
Visit Two Rivers Ford
Sales hours: 7:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 7:00am–7:00pm 7:00am–6:00pm
Tuesday 7:00am–7:00pm 7:00am–6:00pm
Wednesday 7:00am–7:00pm 7:00am–6:00pm
Thursday 7:00am–7:00pm 7:00am–6:00pm
Friday 7:00am–7:00pm 7:00am–6:00pm
Saturday 7:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 7 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (877) 531-8834 (877) 531-8834
Used (855) 819-8214 (855) 819-8214
Service (615) 541-4761 (615) 541-4761

Inventory

See all 418 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since July 2006.
Founded in 1983, Two Rivers Ford has been locally owned and operated for over 40 years and is proud to be part of the Middle Tennessee community. Our non-commissioned sales team sells all our non-specialty new vehicles at invoice, guaranteeing our shoppers excellent service and the best price possible. We also offer quality pre-owned vehicles, and commercial trucks and vans. At Two Rivers Ford, we've been doing business with integrity for over four decades. Check out our Google reviews and A+ rating with the Better Business Bureau. We'd love to help you find the perfect vehicle!
Custom order your Ford today!

Service center

Phone number (615) 541-4761

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,047 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Two Rivers Ford from DealerRater.

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Tom did an excellent job getting me into the EV I’ve always wanted, at a more then fair price with care and dedication.

Tom did an excellent job getting me into the EV I’ve always wanted, at a more then fair price with care and dedication.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Tom did a great job met me with a smile answered all questions i had. will return as a customer and refer anyone in can to him.

Tom did a great job met me with a smile answered all questions i had. will return as a customer and refer anyone in can to him.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Tom did a fantastic job helping me get my Tremor! Will be a returning customer!

Tom did a fantastic job helping me get my Tremor! Will be a returning customer!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Great to hear. Thank you so much for the review, and welcome to the Two Rivers Ford family!

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Two Rivers Ford and their team are outstanding. Tom Phillips was great to work with, and the purchase of our F150 King Ranch was a very comfortable experience. We're looking forward to enjoying our new truck, and having it well maintained by the Two Rivers Team.

Two Rivers Ford and their team are outstanding. Tom Phillips was great to work with, and the purchase of our F150 King Ranch was a very comfortable experience. We're looking forward to enjoying our new truck, and having it well maintained by the Two Rivers Team.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Awesome truck! Thanks so much for the kind words about Tom and our team. We appreciate you so much and are honored to welcome you to the Two Rivers Ford family!

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My husband and I have bought 3 cars from Two Rivers Ford. And now we have purchased another. We came to just look around but ended up buying another car. Our salesman, Tom Phillips was amazing. Very helpful, knowledgeable and just a really nice person. Everyone was was really nice. I love my car and we will be back.

My husband and I have bought 3 cars from Two Rivers Ford. And now we have purchased another. We came to just look around but ended up buying another car. Our salesman, Tom Phillips was amazing. Very helpful, knowledgeable and just a really nice person. Everyone was was really nice. I love my car and we will be back.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so honored to have you as a loyal customer. Thanks for the kind words and for being such a big part of the Two Rivers Ford family. We appreciate you so much!

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Tom Phillips and the staff at Two Rivers Ford are a pleasure and breath of fresh air for the experience of purchasing a new car.

Tom Phillips and the staff at Two Rivers Ford are a pleasure and breath of fresh air for the experience of purchasing a new car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Great looking truck! Thanks for the kind words and for allowing us the opportunity to earn your busienss!

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Buying the truck of our dreams was a breeze. Tom was great during the whole process. Thanks Two Rivers Ford.

Buying the truck of our dreams was a breeze. Tom was great during the whole process. Thanks Two Rivers Ford.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Now THAT is a good looking truck! Thanks so much for the kind words about Tom and our team. We're thrilled to welcome you to the Two Rivers Ford family!

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Tom and Ken did an awesome job getting us in and out with the new truck. An easy process.

Tom and Ken did an awesome job getting us in and out with the new truck. An easy process.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Great to hear! Thanks for the oppotunity to earn your business and welcome to the family!

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Everyone who I interacted with was wholesome and welcoming. I am extremely thankful for everyone there.

Everyone who I interacted with was wholesome and welcoming. I am extremely thankful for everyone there.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this wonderful compliment. We appreciate you. Welcome to the Two Rivers Ford family!

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I have been dealing with Matt. Interested in a Ford F-150. Our original talks said he would work to get the truck shipped to me. Dragged on for 2-3 days trying to get an answer. No one at the dealership cares to put in any effort to try to ship. Then proceeded to tell me I would be responsible for all aspects. They act like internet sales are a new thing to them when most dealers nationwide now do this. With online, it is easier now to find the vehicle you want with the exact features, which leads you to use sites such as AutoTempest to find them. This is how I found them all the way from Kansas. In my short working with them, I recommend all to find other places to work with. Should they choose to remedy this, I will come back and correct my review.

I have been dealing with Matt. Interested in a Ford F-150. Our original talks said he would work to get the truck shipped to me. Dragged on for 2-3 days trying to get an answer. No one at the dealership cares to put in any effort to try to ship. Then proceeded to tell me I would be responsible for all aspects. They act like internet sales are a new thing to them when most dealers nationwide now do this. With online, it is easier now to find the vehicle you want with the exact features, which leads you to use sites such as AutoTempest to find them. This is how I found them all the way from Kansas. In my short working with them, I recommend all to find other places to work with. Should they choose to remedy this, I will come back and correct my review.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

I only see one review posted here. 1 review posted per site i found your company on while shopping for the vehicle. Found on autotempest. Directed to cars.com. Looked up your company on Google. Then I'm process of leaving review dealer reset came up. If 2 were posted in the same location it was unintentional. As for your response on Google. The biggest concern and killed the deal was your companies lack of ability to coordinate an internet sale. This is unheard of. I was offered no support and told I could do it all on my own. I'm initial talk with Matt in regards to the sale price and shipping being included. "That's a great question, sir. If we can, we will try. Let us get this model out of our service department to figure out the total cost, and get a quote for shipping. "

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