West Chevrolet

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 5:00 PM

West Chevrolet Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2017

West Chevrolet has been family owned since 1931. Located in Alcoa, TN on the Airport Motor Mile just minutes from Knoxville. We invite you to stop by where one of our friendly sales associates will show you our wide selection of both new and used vehicles, give you the keys for a test drive, and go over all available finance options.

...


Since 1931 The West family has been committed to offering affordable vehicles and providing easy service. Now we are making it even easier by including oil changes with the purchase of any vehicle for 3 years. Includes up to 9 oil changes, must be performed at West and can not be combined with other offers.

"We do what we say at West Chevrolet!"

Service

Wheel Balance

$34.95

Oil, Filter Change

$44

Tire Rotation

$14.95

Wheel Alignment (4WD)

$89.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
138 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 29, 2020

    We just went in to by a couple of shirts from the parts department and started looking at the Traverse. Ron our salesman that we always deal with was able... to get the deal we needed, so we left with a new traverse instead. But when the shirts are back in stock we will be back to get them also. It was also a pleasure to see Steve West's Classic Car Collection in the showroom.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 12, 2020

    Went in here to look at a specific car I had found on Cars.com. Was able to set up an appointment and easily take it for a test drive. My wife and I fell... in love with it and purchased it that day. Two days later an error light came on, we had not purchased the warranty on this car so I was distraught. But they quickly got us right in at their service center and fixed the light no questions asked. I will say that this was one of the best dealership experiences I have had and would recommend them to anyone looking for a new or used car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 7, 2017

    I have had our cars serviced at West this year. I have also bought a new Suburban and a used car from West. We have also visited the body shop. Every... part of this dealership is wonderful. Great employees and excellent service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 2, 2020

    This was the 2nd Equinox that we have purchased from West Chevrolet. I would definitely recommend Rick Rowman and West Chevrolet for your auto needs.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 30, 2020

    Made sure a deal was made and not leaving until you were happy upon leaving..

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 10, 2020

    I was greeted quickly and the service didn?t stop. Hudson was a wonderful help even when I was nervous.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 8, 2020

    Very well run dealership these folks know what they are doing and get it taken care of !

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 3, 2020

    Simple oil change and tire rotation made quick and easy by their outstanding techs. We're courteous and professional. Waiting area was comfortable, as... an added bonus.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 21, 2019

    Every area of service and repairs were exceptional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 2, 2019

    I took my 2015 Terrain here to replace the radio/navigation unit. Not only was the cost of repair excessive ($1245 for a REFURBISHED radio), but since... the repair, I have had numerous other electrical issues. My vehicle is only 4 yrs. old and should not be having these type issues, it is more than a coincidence that the other electrical issues only surfaced after the original service was completed.

    Not Applicable
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we regret to hear that you had this experience with us. Please reach out to us at your earliest convenience so we may further assist you in workin...g towards a resolution. West Chevrolet (870) 222-0579

View More Reviews