West Chevrolet

4.3
(248 reviews)
Visit West Chevrolet
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (865) 856-1038 (865) 856-1038
Used (865) 238-5810 (865) 238-5810
Service (865) 856-1263 (865) 856-1263

Inventory

See all 418 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2017.
West Chevrolet has been family owned since 1931. Located in Alcoa TN on the Airport Motor Mile just minutes from Knoxville. We invite you to stop by where one of our friendly sales associates will show you our wide selection of both new and used vehicles give you the keys for a test drive and go over all available finance options.
Since 1931 The West family has been committed to offering affordable vehicles and providing easy service. Now we are making it even easier by including oil changes with the purchase of any vehicle for 3 years. Includes up to 9 oil changes must be performed at West and can not be combined with other offers.
We do what we say at West Chevrolet!

Service center

Phone number (865) 856-1263

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.3
(248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

They were on time with check in and the service work was

They were on time with check in and the service work was completed timely. Check out was very efficient.

5.0

They were on time with check in and the service work was

They were on time with check in and the service work was completed timely. Check out was very efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

West Chevrolet is top-notch!

As always, your staff, especially Eddie Zamora, were excellent! It's really nice to know that when I bring my vehicles in Eddie immediately recognizes me and that makes me feel like part of the West Chevrolet family. Customer service is what keeps people coming back to a business and you have got the best staff for that! Hopefully you're paying Eddie what he's worth to your organization because he really is top-notch!

5.0

West Chevrolet is top-notch!

As always, your staff, especially Eddie Zamora, were excellent! It's really nice to know that when I bring my vehicles in Eddie immediately recognizes me and that makes me feel like part of the West Chevrolet family. Customer service is what keeps people coming back to a business and you have got the best staff for that! Hopefully you're paying Eddie what he's worth to your organization because he really is top-notch!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

Was easy to get an appointment, service was quick and

Was easy to get an appointment, service was quick and thorough. Christen Woods is a class act

5.0

Was easy to get an appointment, service was quick and

Was easy to get an appointment, service was quick and thorough. Christen Woods is a class act

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Starting problem 2011 chevy truck.

Starting problem 2011 chevy truck. They recommended Plugs , Wires, fuel system service to fix the problem. $1,750.00 later same problem. Dropped it second time, communication by text only , I'm just not used to it! He said " its better" ! Not sure what that meant. Usually " its fixed" is the correct term. No charge , but same start problem. Third drop off and no charge again and had the best man look at it. Its ready and recommended a new battery this time! I did the battery replacement myself and still the same starting issue. I Called a local Shop in Seymour TN. , he said there is a guy who works out of his own shop at his house and can fix anything! . I got the number and called him and over the phone told me sounds like the fuel pump. I took took it to him and he replaced the fuel Pump for $400 Parts and $350 labor. Fixed the problem ! Over the phone diagnosis! I want to know how did I drop almost 2 grand and 3 visits at West Chevy and they could not figure this out? I at least want my $150.00 mis-diagnosis charge back ! if possible . Service Manager, Eddie knows my number! Thank you Brad Service Contrl number 54297

1.0

Starting problem 2011 chevy truck.

Starting problem 2011 chevy truck. They recommended Plugs , Wires, fuel system service to fix the problem. $1,750.00 later same problem. Dropped it second time, communication by text only , I'm just not used to it! He said " its better" ! Not sure what that meant. Usually " its fixed" is the correct term. No charge , but same start problem. Third drop off and no charge again and had the best man look at it. Its ready and recommended a new battery this time! I did the battery replacement myself and still the same starting issue. I Called a local Shop in Seymour TN. , he said there is a guy who works out of his own shop at his house and can fix anything! . I got the number and called him and over the phone told me sounds like the fuel pump. I took took it to him and he replaced the fuel Pump for $400 Parts and $350 labor. Fixed the problem ! Over the phone diagnosis! I want to know how did I drop almost 2 grand and 3 visits at West Chevy and they could not figure this out? I at least want my $150.00 mis-diagnosis charge back ! if possible . Service Manager, Eddie knows my number! Thank you Brad Service Contrl number 54297

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

I purchase a vehicle when the lease expired.

I purchase a vehicle when the lease expired. The experience was first rate. Even though there is no direct profit in this, they went the extra mile to get methe best interest rate. They are an absolute pleasure to work with.

5.0

I purchase a vehicle when the lease expired.

I purchase a vehicle when the lease expired. The experience was first rate. Even though there is no direct profit in this, they went the extra mile to get methe best interest rate. They are an absolute pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

I purchased my vehicle at the end of the lease.

I purchased my vehicle at the end of the lease. David Chiseler and Scott Hilder made sure I got the lowest interest rate and processed the deal quickly. I have deal with many dealerships over the years and none are better than West Chevrolet.

5.0

I purchased my vehicle at the end of the lease.

I purchased my vehicle at the end of the lease. David Chiseler and Scott Hilder made sure I got the lowest interest rate and processed the deal quickly. I have deal with many dealerships over the years and none are better than West Chevrolet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gary, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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2.0

Waited two weeks to Drop truck off with service

Waited two weeks to Drop truck off with service department on 16th October. Tried numerous times to find out what was going on with service, was told they would call as soon as they find out what is going on from tech. Told them I am 2hrs away and then there is a 1hr time change so I need 3hrs notice. The Service Department calls 7 days latter at 5:15pm on the 24th to say it’s ready to pick up and they are open till 7:30pm! Like I can magically be there by then! I show up this morning 25th and all the service department says it is at the other window. Didn’t even try to explain what was wrong, had to ask what was wrong and why I had to pay $300.00 for them to reprogram the cluster panel! If they had to replace the cluster panel if would have been covered under warranty. That makes no sense! The main part that I even drove that far was supposed to be on shelf according to the parts search from another dealership. Nope had to order it, wasn’t even told they would have it longer than 24hrs! Don’t know about Dealership but I will not use the service department or have my truck towed there for service!!!

2.0

Waited two weeks to Drop truck off with service

Waited two weeks to Drop truck off with service department on 16th October. Tried numerous times to find out what was going on with service, was told they would call as soon as they find out what is going on from tech. Told them I am 2hrs away and then there is a 1hr time change so I need 3hrs notice. The Service Department calls 7 days latter at 5:15pm on the 24th to say it’s ready to pick up and they are open till 7:30pm! Like I can magically be there by then! I show up this morning 25th and all the service department says it is at the other window. Didn’t even try to explain what was wrong, had to ask what was wrong and why I had to pay $300.00 for them to reprogram the cluster panel! If they had to replace the cluster panel if would have been covered under warranty. That makes no sense! The main part that I even drove that far was supposed to be on shelf according to the parts search from another dealership. Nope had to order it, wasn’t even told they would have it longer than 24hrs! Don’t know about Dealership but I will not use the service department or have my truck towed there for service!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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2.0

Poor service department

Waited two weeks to Drop truck off with service department on 16th October. Tried numerous times to find out what was going on with service, was told they would call as soon as they find out what is going on from tech. Told them I am 2hrs away and then there is a 1hr time change so I need 3hrs notice. The Service Department calls 7 days latter at 5:15pm on the 24th to say it’s ready to pick up and they are open till 7:30pm! Like I can magically be there by then! I show up this morning 25th and all the service department says it is at the other window. Didn’t even try to explain what was wrong, had to ask what was wrong and why I had to pay $300.00 for them to reprogram the cluster panel! If they had to replace the cluster panel if would have been covered under warranty. That makes no sense! The main part that I even drove that far was supposed to be on shelf according to the parts search from another dealership. Nope had to order it, wasn’t even told they would have it longer than 24hrs! Don’t know about Dealership but I will not use the service department or have my truck towed there for service!!!

2.0

Poor service department

Waited two weeks to Drop truck off with service department on 16th October. Tried numerous times to find out what was going on with service, was told they would call as soon as they find out what is going on from tech. Told them I am 2hrs away and then there is a 1hr time change so I need 3hrs notice. The Service Department calls 7 days latter at 5:15pm on the 24th to say it’s ready to pick up and they are open till 7:30pm! Like I can magically be there by then! I show up this morning 25th and all the service department says it is at the other window. Didn’t even try to explain what was wrong, had to ask what was wrong and why I had to pay $300.00 for them to reprogram the cluster panel! If they had to replace the cluster panel if would have been covered under warranty. That makes no sense! The main part that I even drove that far was supposed to be on shelf according to the parts search from another dealership. Nope had to order it, wasn’t even told they would have it longer than 24hrs! Don’t know about Dealership but I will not use the service department or have my truck towed there for service!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (865) 970-9378 when you have a chance. We look forward to hearing from you.

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5.0

Dealing with West Chevrolet since my first car I owned .

Dealing with West Chevrolet since my first car I owned .Nicolette is Awsome Service Advisor.

5.0

Dealing with West Chevrolet since my first car I owned .

Dealing with West Chevrolet since my first car I owned .Nicolette is Awsome Service Advisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Horrible experience that still bothers me today.

Horrible experience that still bothers me today. They get away with lying and cheating. The KBB cash offer is a SCAM. They told me my car was certified and it was not. Management told me to "just forget it" . Now that is customer service.

1.0

Horrible experience that still bothers me today.

Horrible experience that still bothers me today. They get away with lying and cheating. The KBB cash offer is a SCAM. They told me my car was certified and it was not. Management told me to "just forget it" . Now that is customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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