Reviews
Service Provided at Lenior City Ford
I have always been please by the service I have received at Lenoir City Ford.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
On Line Reservation
I made my reservation on line and inadvertently indicated drop off which gave me a 9:30 AM appointment. Upon arrival the staff member notified me of the issue and informed me there were two more ahead of me for the same appointment time. They did work me in and I was out within a reasonable time. I found a oil soot on the drivers seat that I removed with leather cleaner. More care on keeping upholstery clean. Lenore City Ford is under construction and make shift facilities are in place and adequate for the interim.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Not sure what enter a title means
Service was timely and courteous. Magazines are too old.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fixing the axle
great experience, replaced my front axle in record time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
don't know what is supposed to go here
2015 Escape Titanium, AWD. This is my third purchase at this dealership, Jim Allen has always treated me very well (I feel as though he is my friend who really cares about me). The vehicle was delivered in good condition. Cecil Ball was a great salesman. He was polite, non-pressure, very helpful, patient, knew the product & features well, and is a great asset to the dealership> I would give him an A+ rating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great customer service rep at counter
Service took a littler longer than normal but car was great when done except the service guy spilled oil down the side of car and didn't clean it up. Glad I noticed it as soon as I got home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service nice people
It was my first time to visit this dealership and I have say the service adviser was very helpful an courteous Thanks Richard Pitner
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil Change
It was our 2012 Ford Fusion that had a oil change not the 2008 Ford Focus.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick
Quicker than expected. Remodeling in process, hopefully once it's done customers will be able to observe the service area again.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 2.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great buying experience
We live on the Nort Carolina Coast and were looking for a specific used car. When we located it at Lenore City Ford they made the buying experience very pleasant and easy. The staff we felt with were fantastic. Thank you LCF
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase