Reviews
Great Service and Excellent sales staff & manager
Everyone one friendly and honest. Sales followed through on all things. Great dealership and staff . I Traveled 3 hrs to purchase truck here and would recommend to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great friendly place
Made us feel like part of your family! We had a great experience at your dealership. You were very friendly and accomodatimg.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Would Appreciate More Attention to Condition
Clean, attractive surroundings. Pleasant people. Would have appreciated advice on the wear on my tires indicating a need for an alignment.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly staff & painless buying process
We met with Troy when we had arrived on the lot and he couldn't have been more courteous. Unlike most other salespersons that we had dealt with at other dealerships, he actually listened to us about what we had needed and wanted and didn't try to "tell" us what we "needed" (Yea, I'm talking to you Mr. Overbearing salesperson at an undisclosed ford dealership in Lenoir City!) After we had found the right vehicle Troy and Jason went above and beyond to make the buying process as simple and painless as possible. Sadly, due to personal reasons, we weren't able to get the vehicle after all....... but Troy and Jason were empathetic and understanding to our situation. I would recommend this dealership and it's staff to anyone and when the time is right this will be the first place I come to look for my next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
truck purchase
Mississippi (salesman) was quite patient and got me the deal I needed. He went further to ensure that I knew about the operation of different functions with which I had not had previous experience. I was also impressed that the dealership also provided a full tank of gasoline. It is, after all, the little things...."|"
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service by Kentucky
Couldn't ask for a better dealership. Thanks to Mississippi (Rick) he got me a good deal on my trade and purchase! I would recommend buying from them again in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I have been using GM dealerships since 1962 , you are the be
I have been using GM dealerships since 1962 , you are the best I have used also retired from GM and been using yoI u since 2001. keep up the good work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Julio's Chic
Great experience our sales person was helpful and patient and got us the truck we wanted
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
loved this place
They were awesome cldnt ask for better customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Why Make an Appointment?
I had an appointment for service. When I brought my car in I was told there would be a two hour wait. When I asked why the wait, the service guy just looked at me with a blank look on his face and said - 'Well, it is raining...'. With my 9:30 a.m. appointment, my car was not finished until late afternoon. I had to call and see if my car was done - no call from the service department. I noticed they were taking 'walk-ins' before customers with appointments. What's the point of making an appointment? They did a good job, but did not honor the appointment time.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
