Reviews
Nice experience.
Nice experience. Staff were very nice and professional. The waiting area was one of the best I?ve been in. I would take my vehicle back to this dealership in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Eric, thank you so much for your feedback about Toyota Knoxville! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Andrew Park was very helpful explained every thing to me.
Andrew Park was very helpful explained every thing to me. He came to pick me up when my car got to the dealers lot. Went over everything in the car said if I needed help to let him know. I appreciated that very much.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Deborah, thank you so much for your feedback about Toyota Knoxville! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Seat cover worn within 4500 mile of new purchase.
Seat cover worn within 4500 mile of new purchase. Had it determined it was under warranty and Michael Smith toll excellent care of me in short order
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Edward, thank you so much for your feedback about Toyota Knoxville! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Wanted to have car looked over for safety reasons and
Wanted to have car looked over for safety reasons and they went overboard to make sure it was checked out correctly. Very considerate and understanding because they cared about their work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nancy, thank you so much for your feedback about Toyota Knoxville! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
My service representative was great.
My service representative was great. Service was super fast. Will go back again the next time I need my Grand Highlander serviced. I believe his name was Austin
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Debra, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
The service took too long and the car wads was deplorable
The service took too long and the car wads was deplorable horrible and stinky a very slow process even though the facility was not too busy
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi James, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.
Very helpful service representative Chris gave me the
Very helpful service representative Chris gave me the information I needed to get my car repaired. My car was ready in the time period indicated to complete the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Betty, thank you so much for your feedback about Toyota Knoxville! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Other than the initial contact when we came in and he
Other than the initial contact when we came in and he found we didn?t buy our vehicle there (only because they didn?t have what we were looking for), our experience was great! We bought a pre-owned Highlander and found it had a recall that hasn?t been fixed. We took it to Toyota Knoxville and they set up the repair quickly. Work was done professionally and the facility was very comfortable while we waited. That day everyone was courteous. ??
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lorna, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota Knoxville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Everyone was very courtious.
Everyone was very courtious. In no time at all they took my car in for service & then I had a rental. Someone explained all the features of the rental to me & even helped me adjust the seat. Terrific
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dolores, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
My service rep John was stellar hard to find people with
My service rep John was stellar hard to find people with this character today seemed to be the only guy around there willing to work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mike, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!