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Landers Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,902 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,902 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Landers Ford from DealerRater.

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Quality Service

We were impressed with the timeliness of the service department and the courtesy of Lander's Ford's service personnel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I was at Landers Ford less than 60 minutes on 9/12/15 to get the "works" done on my 2007 Fusion. Great turn-around time and customer service was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

I highly recommend your service department. Service was quick, complete, friendly & reasonably priced. Scott was very helpful & made me feel welcomed & appreciated like a customer should expect. It was the best experience I have ever had in a dealership service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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customer

I am pleased with the work performed however, I do believe it was highly priced for the service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

Service was good on my 2006 F150.Service was good on my 2006 F150.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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brakes

Had a marginal report on my rear brakes at last service wanted to ensure they were ok for road trip. Checked out fine by Landers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Happy Customer

Good buying experience! We appreciated being able to drive the car home for the night to help solidify our decision.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're always happy to help our customers at Landers Ford. We appreciate your positive review!

First new car buying experience

After doing a lot of research we began to do test drives around different dealerships in town. We had some bad experiences at other dealerships from the spectrum of salesman standing outside our car door when we pulled up and pushy salesman following us around to being completely neglected, we decided to come out to Landers Collierville and give them a try to shop for our new 2016 Ford Escape. We always had to come later in the evening as my wife and I have irregular work schedules and very rarely have the same days off. We drove up and the salesman gave us some time to look and then came up to us and answered several of our questions. He was never pushy and was the nicest salesman we encountered during our shopping experience at all the dealerships in town. We test drove that night and decided to go home and sleep on our decision, as this was our first new car buying experience. We came back 2 days later after much debate and bought our new vehicle that night. The service and staff were outstanding, and both of us agreed the entire process went very smoothly and was a painless experience, as car buying should be. Will definitely be back for our next car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Nelda Williams, Customer

Staff was extremely helpful and assisted with my daughter dropping off my vehicle. Service completed and I was able to reset my keyless entry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford F-150 new tires

I can't say enough about Scott Whitenton. He exceeded my expectations with his suggestions for new tires and then finding the time slot that met my schedule. This is my 2nd set of tires purchased through Scott and Landers and please know that I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership, Doug. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!