Neil Huffman Acura

First experience w/this dealership & couldn't believe how friendly everyone was, which made us feel very comfortable. Matthew bent over backwards in customer service, picking up the phone no matter what he was doing; plus he was super knowledgeable. He made the phone transaction easy and flawless and gave us a great deal. My fourth Acura and just love it! Very impressed with this dealership experience.

We bought a new 2014 Acura RDX about 4 1/2 years ago and had an OK experience. I feel like buying any car from a dealership is a hassle, so our experience was about average. We have had 2 warranty repairs done since then and neither experience was as expected. The service advisors act like they do not have time to talk to you. Both repairs took longer than expected, and a call was not made when they were finished either time. A loaner car was not offered either time. Another customer who was waiting at the service counter also mentioned to me how bad his experience was. I would not recommend this dealership.

After going online and seeing just what I wanted I was able to walk in, got helped quickly by Alexis, and taken care of without added fees of craziness. I met the entire service department who all were just happy and funny people..much love for this place! Recommend them to ALL of my family.

After going online and seeing just what I wanted I was able to walk in, got helped quickly by Alexis, and taken care of without added fees of craziness. I met the entire service department who all were just happy and funny people..much love for this place! Recommend them to ALL of my family.

I recently purchase a 2016 Certified Used RDX from Neil Huffman Acura at Oxmoor. I hadn't planned on purchasing a car for another four months but my 2006 Acura TL (with 262,000 miles on it) had other plans. I called my sales rep, Michael Stack, and let him know what I was looking for and if he found anything close to let me know. The same day he sent me a photo and stats on the RDX. I went to the dealership that day to drive the car and fell in love with it instantly. Michael ran the numbers and gave me a couple of options to fit within my budget. I decided to sleep on it overnight but went back the next day to purchase the car. Michael made the process very easy and effortless for me which was comforting because I was going through a family emergency at the time. This is my second Acura and I would highly recommend Neil Huffman Acura at Oxmoor to anyone looking to purchase a new or used vehicle. I drive my cars to death (literally) and Acura cars are durable and will last forever if you keep up with the maintenance. Thanks for making my car buying experience phenomenal!

Purchased vehicle from Matthew Mutchler at Acura at Oxmoor he made the whole process wonderful would recommend him to anyone.I even had an issue after purchase and he and Hugh made sure to make it right.Will never buy anywhere else again and recommend to anyone who is looking to purchase new or used vehicle.

My salesman was Matthew Mutchler and he was a wonderful help and bent over backwards to make my experience nice and it was.I have a few items to be repaired so we will see how that goes but I would recommend them to anyone.

This was the best car buying experience I've had to date. Everything was seamless and I couldn't be happier with my new MDX. Highly recommend Acura at Oxmoor!

Chris Jackson helped me buy my new Acura, he was very through and patient going over all the new technology with us. ThNK YOU CHRIS!!!

I brought my 2015 Acura TLX (60,000 miles) to the service department at the beginning of April 2018. When the work was being performed, I was told that they could not get the ball joint to separate from the steering knuckle. They ended up telling me that this repair would now cost around $2300.00 because of the parts that needed to completely removed and replaced. This was before being told what needed to be replaced, to begin with. I filed an insurance claim, and after a couple of weeks of paperwork and repair, I picked my vehicle up. The noise that was explicitly described to the service department was still present. It sounded exactly like it did when I first brought it there with additional noises in each wheel well when I turned the wheel one way or another. I brought it back, a technician said that the driver side strut needed replaced. I left my vehicle there for a week or so and when I went to pick it up, the wheel well noise was still there. I brought it back again and after a few more days was called in to come pick it back up. The noise sounded exactly like it did when I left it. I brought it back one more time hoping for a miracle. When I came to pick it up I was told that the ball joints just needed some grease. I knew at this point that the vehicle would still have the noise, primarily because the driver's side ball joint was just replaced by them a few weeks prior. I pick it up, and the noise is still there. Everyone at the repair center knows about my vehicle situation including the general manager. I called him two Fridays ago and told him of the disastrous repair attempts; he advised me that he was taking vacation the next week and that I would get a call back from him by the end of the business day. He promised to make the appropriate phone calls to get his best technician to repair the vehicle, and he would have the manager of the service department take over the repair to ensure accuracy. HE DID NOT CALL ME FRIDAY. HE HAS NOT CALLED ME, AND IT HAS BEEN 16 DAYS!