Neil Huffman Acura

Was very happy with our sales person Victor Horton. He did a excellent job in all areas. Was very knowledgeable and did not pressure us into anything. This was a great experience and very different then the other dealers we had gone to. I plan on leasing from them again.

I have purchased and leased 3 vehicles from this dealer. Happy with the vehicles but this is worst dealership that I have ever worked with. Example today, scheduled a 8am service appointment for a simple oil change. Arrived, the computers were down so no service work could be performed. Mechanics sitting around the shop drinking coffee with nothing to do. 2-hrs later they called and said the "computers were up" so I travel back over to the dealership. The young lady at the counter then told that my appointment was a 8am and why was I late?? I couldn't believe it! This is not the first time this has happened with this dealer, everything with them is a challenage to include the actual maintenance, scheduling appointments, keeping appointments, having parts, etc. I have had it. This is the only Acura dealer in town, I like the vehicles but I can't handle this dealer anymore. This is my last Acura.

Adam Dorsey great to work with. Knows the cars and very helpful. Bill the general manager was great and I cant say how much they helped with my deal on a 09 tl

Called to make appt for oil change. Young man on phone said at my mileage I needed cabin air filter changed and engine air filter also transmission fluid. I agreed to do that then stated. I needed to be out by a certain time to get my grandchildren from school. When I arrived for appt Priscilla Embry checked me in and told me at my cars age needed differential fluid changed and also brake fluid changed. I was not happy the were up selling me again. Asked if there were any coupons she took awhile online but gave me 10%. My oil change now up to 490. When the time I needed to leave by arrived car was not ready. Had to forgo my FREE wash to get out and even then late. Also when she figured the bill was up to 570. I questioned that and after at least 10 minutes, she decides the parts were double charged! Will not be going back. Turns out when I went over my past service bills a recall in 2011 included the transmission fluid being changed. This is a 2010 Acura MDX which we bought in 2011. It has 33,000 miles on it.

Have had our TSX in a few different times for minor repair/warranty type issues and minor maintenenace and have had issues with pricing and quality of work on every occasion. This particular visit was the worse. They did their normal upsale on maintenance and called me to tell me that a noise we had been hearing was a "drive belt pulley" and wanted 340.00 to replace it. They charged us 90.00 diagnostic fee (without our permission to diagnose anything) and I decided since that was a fairly easy repair I would do it myself. Replaced the pulley and the noise continued. It was obviously misdiagnosed. Also qouted 140.00 to replace the cabin air filter which is simply opening the glove box and removing a tray to change. I replaced myself for 30.00 with a filter from the local auto parts store.

Had a great experience both times I have purchased a used car here. The Huffman group so far has been competitive, friendly and helpful. Both of my cars have been excellent. The prices on high-end used cars are some of the best around. 5 Star experience.

I have had nothing but terrible service since buying my New Acura TSX in 2011. The first time I went to search for an Acura, the sales guy had nothing to do with me & did not want to give any effort to sell a vehicle because I am a young female ( but they didnt know I have a very high paying job with excellent credit) . Went back a second time and quickly picked out a color and the TSX that i wanted.... and bought it within 1 hour. At my first oil change appointment, my sales person asked me out on a date ( VERY UNPROFESSIONAL). Then, when paying for my oil change, & other service the guy at the front desk would try and hit on me and make jokes when jokes are not appropriate. Then my information light continues to come on... never fixes this problem & always makes an excuse for why its on.... even though its been on since 3 months after my purchase. DO NOT BUY OR USE SERVICE AT THIS DEALERSHIP..... it sounds dumb---- but I'm taking my ACURA to BOB MONTGOMERY HONDA dealership!!!!!!

I had a terrific experience purchasing my first Acura TL at Acura at Oxmoor. Our sales Consultant was very polite and was fantastic taking time to explain all of the features on the TL technical model. The Finance Dept. was able to match the rates from my FCU and complete the process in a very timely manner. I would recommend this dealership to my friends and family.

I have been going to this dealership to purchase and have cars serviced since 2005. Very easy to make appointments and people at the dealership are friendly and helpful. Quality of work has been great. Never need to return because something was not done right (note that the only servicing I have required is regularly scheduled maintenance as I have never had a problem with my Acura). One time I had them check my air conditioning system and it was done at no charge (everything was normal). Sales person was very helpful and informative. His timing on follow up calls was very good. My experience with sales personnel at Acura over the years has been very positive. They are not just "selling cars" but providing a useful experience helping me to make an informed decision.

My daughter being on vacation, lets Dad do her grunt work. Her baby is an Acura 2008 TL. She loves it except for the mileage and probably will sell because of it as she drives from DC to Louisville often. I dealt with Tina Bowman yesterday and you could not have ask for a more professional and trusting individual. The waiting room and all its amenities you know you are going to be paying more, but that is what an Acura owner expects. I took her TL in for a leaking Power steering pump. Turns out, this was under recall and was addressed at my daughters last service visit. Seems the hoses deteriorate and fail. They replaced the hoses then. However, they created another problem of an improper O-ring somewhere in the reassembly which failed. Got the 45 point inspection and they recommend a timing belt change and rear brakes. $1,000 for timing belt, and $250 for rear brakes. Give me a break!!! I suggested BreakAway for $100.00 and Tina said "if you want them to squeak." Thinks quick on her feet. But really, Brakes are brakes and a company that only does Brakes is going to build their reputation by doing a quality job. While waiting for the car I wondered into the show room, and talked with nice kid named Bobby. Showed me the 3 different models and with the higher gas mileages, my daughter will probably go for one. I would definitely recommend this dealers ship to define the problem and check for recalls. I probably would look somewhere else for the actual repair. Dad Jim Gardner PCIM