Neil Huffman Acura

I have purchased numerous vehicles and the process was as seamless as the last. Brian Ubelhart and Jerry Moore were fantastic to work with as my wife chose her new MDX (I recently bought a TLX in February). Sales process was quick and service was impeccable from start to finish. I recommend dealing with either when looking for a new or used car!

I recently purchased a vehicle and there have been several issues. I've emailed the sales manager I dealt with, on numerous occasions asking questions to which he will reply "ok" (which obviously doesn't answer my questions). When purchasing the vehicle he never explained the features nor gave us a feature sheet or Carfax. As we test drove, we noticed a warning came on that the passenger side was ajar so we opened/closed multiple times to which we were told it was likely due to water on the sensor from the carwash it had just been through. I'd ask details about the car and the sales manager wouldn't know and didn't take the time to find out nor research these things for us. We decided to purchase thinking we could research the features ourselves. As we went to leave we noticed the dome lights didn't work (the light bulbs were missing) and they didn't have them in stock, so I had to go back which was fine since I had to go back for touch up paint. Directly after the sale he left us and went to tend to other customers, not professional whatsoever - It gave off the mentality of "got your money, on to the next." At the appointment for paint touch up a few days later, they still didnt have the bulbs and left me to make another trip out there. At that same appointment, the sales manager couldn't even remember my name after we'd communicated several times that day and I had set the appointment with him so, he knew I was coming. Then a few days after purchase, the door ajar warning started to come on again intermittently and still does it occasionally when someone gets in. I've learned to live with this. Lastly and the main issue- the car has a safety feature, called MyKey, that is likely used for teenagers. It will not allow you to go over 80 mph, you must buckle up before the radio plays, there is a set on the max the volume will go, etc. The car was sold with only one key (another issue I hoped they would address but of course not) which is programmed with this feature. The master key, which I assume the old owner still has, is the only one that can deactivate it besides a Ford dealership. The sales manager called over to Ford next door and they said they could deactivate this feature! However, this consisted of reprogramming the key for $115, to which Neil Huffman is refusing to pay even after speaking with the GM. I am so upset by my experience and would never recommend this dealership to anyone. I don't understand how two things as small as providing a duplicate key and deactivating the feature would prohibit this company from making a happy customer out of me especially after spending nearly $18,000. A few hundred dollars must be very precious to them. At the very least I figured they'd take care of removing the MyKey feature, but unfortunately no. Good luck if you choose to shop here.

I recently purchased a vehicle and there have been several issues. I've emailed the sales manager I dealt with, on numerous occasions asking questions to which he will reply "ok" (which obviously doesn't answer my questions). When purchasing the vehicle he never explained the features nor gave us a feature sheet or Carfax. As we test drove, we noticed a warning came on that the passenger side was ajar so we opened/closed multiple times to which we were told it was likely due to water on the sensor from the carwash it had just been through. I'd ask details about the car and the sales manager wouldn't know and didn't take the time to find out nor research these things for us. We decided to purchase thinking we could research the features ourselves. As we went to leave we noticed the dome lights didn't work (the light bulbs were missing) and they didn't have them in stock, so I had to go back which was fine since I had to go back for touch up paint. Directly after the sale he left us and went to tend to other customers, not professional whatsoever - It gave off the mentality of "got your money, on to the next." At the appointment for paint touch up a few days later, they still didnt have the bulbs and left me to make another trip out there. At that same appointment, the sales manager couldn't even remember my name after we'd communicated several times that day and I had set the appointment with him so, he knew I was coming. Then a few days after purchase, the door ajar warning started to come on again intermittently and still does it occasionally when someone gets in. I've learned to live with this. Lastly and the main issue- the car has a safety feature, called MyKey, that is likely used for teenagers. It will not allow you to go over 80 mph, you must buckle up before the radio plays, there is a set on the max the volume will go, etc. The car was sold with only one key (another issue I hoped they would address but of course not) which is programmed with this feature. The master key, which I assume the old owner still has, is the only one that can deactivate it besides a Ford dealership. The sales manager called over to Ford next door and they said they could deactivate this feature! However, this consisted of reprogramming the key for $115, to which Neil Huffman is refusing to pay even after speaking with the GM. I am so upset by my experience and would never recommend this dealership to anyone. I don't understand how two things as small as providing a duplicate key and deactivating the feature would prohibit this company from making a happy customer out of me especially after spending nearly $18,000. A few hundred dollars must be very precious to them. At the very least I figured they'd take care of removing the MyKey feature, but unfortunately no. Good luck if you choose to shop here.

dealt with Jerry Moore, even tho I was just buying a 11,000.00 car, he treated me as if I was purchasing a new Acura. No pressure from Mgr. or finance to buy stuff I didn't need for this particular suv. Morgan was very efficient and took very little time to finalize purchase, Stan

I would love to tell you all sorts of good things about this place, but I am too honest to do so. I went in to look at a new RDX I wanted to buy. Spent an hour inside and out, trying out the one in the show room, etc. Only problem is, no one would talk to me. Well, that is not totally true. There was one guy there waiting to get his car repaired. He was wondering around also as they had done nothing on his car and he had been there for some time. He just needed a simple 30 minute repair but they had just left the car sit in the shop and he was getting concerned. I learned my lesson on my first visit...Avoid this place! I have looked at other reviews and seen many people very critical of this dealer. Other sites only post five star reviews so I have to assume they either filter their reviews or the dealer posts made up reviews themselves. Go somewhere else where they value their customers and treat you like you matter.

It was ok place test drive a car there wasn't any pressure, I have to go look for a person I was call for car after searching on the Internet

Dane Zurkuhlen was very helpful in explaining the different features and packages available on 2015 Acura TLX.

Have had our brand new car there on four different occasions. The service advisors are not knowledgeable and the service manager Bryce Willhite hides behind his office door and tries to not see any one and has his advisors tell the customers he's busy. They would get zero stars across the board.

You would be better at a Lexus or mercedes dealership as regards customer service and service department issues. They act and feel like a chevrolet dealership as opposed to a luxury line.

Ashley Sims, Mike Stack and the whole team at Huffman Acura at Oxmoor were awesome as usual for my trade in and new lease of the 15' TLX Advanced. Answered all of my questions, had me in and out quickly, and provided stellar service. I'll never buy a car from anywhere else. And the new TLX is sick. :)