Reviews
Worth the Drive
I live in Southeast Missouri and have purchased my last two vehicles at this dealership. I had a BMW 3 series and traded that for my current BMW X3. I have had an excellent experience both times and have enjoyed my vehicles. The personnel in sales have been fair and helpful and the service department does a thorough job. I would recommend this dealership to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Carolyn, Thanks for your business and the kind words about your experience. Let us know if you need anything in the future.
great car buying experience, great salesman.
Bluegrass BMW made trading cars an enjoyable experience. Everyone involved in the sale provided excellent service. I have been very happy with my car. My salesman has been very helpful with follow up questions. The total experience has been very satisfactory.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for again for your business. If you are every in need of anything please let us know.
Excellent dealership in every sense
An excellent car in an excellent dealership. The sales associates are friendly and accommodating. The service department is second to none. I know because I bought 5 new BMWs from them. The fact that I go back to them to buy a car is a testimonial to these facts.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dr. Umar, Thanks as always. Your business is truly appreciated.
GREAT DEALER AND SALES
Bought my Honda Accord 2 years ago and have not any service needs other than oil change. Friendly people and Denny was very helpful , I highly recommend this dealer and Denny.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jean, Thanks for the kind words and your business. Please let us konw if you ever need anything.
Great home town feel dealership
We shopped BMW dealers all around the Middle Tennessee area but could not reach an agreement with any of the big city dealers. After finding a car on the Bluegrass BMW website, even though their initial price was out of our budgeted allowance, we made the drive to Paducah anyway and were we glad we did. Instead of hiding behind over priced "true price" policies, like the big city guys, the down home folks at Bluegrass BMW worked with us until we were able to come to an agreement. I would recommend anyone shopping for a BMW or Honda to make the drive to Bluegrass in Paducah, KY. Not only will you be respected and treated like family the drive is scenic.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Perry, Thank you for your busines and speaking so highly of Bluegrass. If you need anything in the future just let us know.
Great service
I am a bit biased because I bought my Mustang from Denny Alvey, a great friend, but the service and kindness extended to my wife and myself was exceptional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the comments. Come by and visit anythime.
Fantastic Service
I bought a BMW X5 from Bluegrass BMW after finding the vehicle on bmwusa.com. What a pleasant experience - the team was very helpful and professional and this has been my most pleasant vehicle buying experience to date. I may consider driving through to KY from Atlanta for my next BMW purchase. Bluegrass BMW is highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Peter, Thank you again for your business. It was a pleasure meeting you. If you ever need anything just let us know.
battery replacement
I bought a new Honda Ridgeline in 2006 from Bluegrass Honda. In 2011, I was told that the battery was going bad and needed to be replaced. In early 2014, while the new battery was still under warranty, it went bad. When I called the dealership, I was told that the warranty would only be honored if the truck was towed in and the service department personally checked and changed the battery. I was told that they would not be able to check the battery until almost two weeks from the time I placed a call. I am a single nurse and this truck is my only means of transportation. I was told they had no 'loaners' and I would have to pay to rent a car. Can you imagine the cost? I think this is outrageous and I would not recommend Bluegrass Honda to anyone.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Competitive pricing, helpful staff
Responding to an Internet ad, my husband and I made the drive to Bluegrass BMW to see the X6 and found the car to be exactly as advertised. Kerry Lynn, our salesperson, was friendly and knowledgable and made the car shopping process as easy as possible. My husband and I never felt rushed or pressured. In short, we trusted Kerry to give us the best deal possible and he did! Aimee Byassee, the tech support, has been absolutely wonderful helping us (me!) take full advantage of our vehicle's Bluetooth capabilities. She responds promptly to texts and emails and is always cheerful and patient. My husband and I are pleased with the service we have received from Bluegrass BMW and would recommend this dealership to anyone looking to buy a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our sales staff is always here anytime you need us. Please let us know if anything comes up in the future. Thanks Again,
Exceptional dealership
Bluegrass is an exceptional dealership. The quality of service in purchasing and getting help with the car is amazing. I highly recommend Kerry and his entire team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Debbie, Thank you so much for your business and we are always here for anything you need.