Reviews
Write a reviewI really enjoyed you helping me get the explorer I wanted.
I wanted a Ford Explorer and Matt sent me E mails of some and a found 1 I really loved and wanted and he worked hard to get me the 1 I wanted I recommend Matt Smith highly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Coughlin Ford in Johnstown is the BEST!
I was thrilled with the service I got from both Shawn Hubbard and Jay Casto. They worked hard to find me the truck I wanted for the price that I needed. I appreciate the fact that they weren't high pressure salesmen AT ALL. They treated me like a friend and a neighbor who just wanted me to be happy with my purchase. Thank you to both of them! :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words Nancy and we are very happy that you were able to find the right truck that fit what you had in mind! Please let us know if we can do anything else to help you!--Brandon Sandmann, Coughlin Cars
Great experience
Hands down the best and easiest car buying experience I've had! Matt did an amazing job and answered all of my questions Quickly! I highly recommend taking your business to Coughlin Ford you won't regret it!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ryan, thank s again for your reviews on Yelp, Google, facebook and DealerRater! At this point, I think you are the client who has reviews us the most, and we're all really excited about it! Thanks again for your business, and these fantastic reviews. We're glad to have earned them (Matt Smith), but trying to remain humble after your kind words--Matt Dillon Coughlin Automotive Group
Must be allergic to money
Can't get help when I arrive. No return phone calls. If you are not going to attempt to sell to a new customer then put some prices on your vehicles. I stood in the sales lot for 10+ minutes looking up their inventory on my phone. Walked in, no one in site. Called, no answer.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Bryan, we are very sorry to hear that you were unable to find help when you were on the lot looking for a new car. We pride ourselves on being able to help each and every customer find exactly what they were and answer any questions they may have as soon as they arrive. I will be sending you a private message with contact information to get this resolved!
Excellent store, I'm a repeat customer
Excellent, 5-stars, A+. Salesman (Jeff Cavendish) was patient and worked through the deal carefully. Features of the new truck were explained; sales follow-up was excellent; service work performed the following week (Jeff Sweeney) was outstanding. I've sent multiple folks to Coughlin-Johnstown. A friend bought a new F-150 the week before I bought mine. Coughlin-Johnstown is how a car store should operate.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank your for the review and we are happy that you had a great shopping experience with us! Our goal is to make sure all of your needs are handled in a timely and efficient manner and it seems the two Jeffs made sure that was the case. We look forward to your next visit! Brandon Sandmann, Coughlin Automotive
Great Prompt Service Ford Fusion
Took my 175,000 Ford Fusion in for it's first repair (right wheel bearing). Really appreciate the top notch customer service. Great communication regarding repair/cost/schedule to complete. Car was serviced and back on the road promptly as promised. Great service people. Thank you Johnstown Coughlin, keep up the fantastic work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best price!
June 10 2016: George Smith and the other sales staff were terrific. Very good people! They gave me a really great price on a 2016 Expedition and were clearly up front and honest during the entire process -- which was remarkably quick and enjoyable. They did not waste a minute of my time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, I am glad that we were able to create a productive and fun buying experience for you!! Nice choice on the new Expedition with tons of passenger and cargo space! Come back and check out or Service Department for convenient quality work. -Jason Hensler Coughlin Automotive
Best car buying experience!
June 10 2016: George Smith and the other sales staff were terrific. Very good people! They gave me a really great price on a 2016 Expedition and were clearly up front and honest during the entire process -- which was remarkably quick and enjoyable. They did not waste a minute of my time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mark, I am glad that we were able to create a productive and fun buying experience for you!! Nice choice on the new Expedition with tons of passenger and cargo space! Come back and check out or Service Department for convenient quality work. -Jason Hensler Coughlin Automotive
Great Experience
We were completely satisified with our buying experience. Our salesman Matt Smith was very friendly,very professional and did a great job answering our questions. Great Dealership we will recommend you guys to everyone. Thanks again Matt & Jay
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ray, What a great review of Matt and Jay! Thank you for taking the time to review the fantastic group of guys at Coughlin Ford. Enjoy your new vehicle and make sure to come see us for service. -Jason Hensler Coughlin Automotive
JEFF CAVENDISH
BESY EXPERIENCE WE HAVE EVER HAD IN PURCHASING A NEW VEHICLE. MR. CAVENDISH WENT ABOVE AND BEYOND FOR US. CUSTOMER SERVICE ALL AROUND WAS EXCELLENT. WAS A TRUE PLEASURE WORKING WITH COUGHLIN. NOT ONLY DOES COUGHLIN GET 5 STARS BUT MR. CAVENDISH RATES EVEN HIGHER WITH US.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful review of Jeff Cavendish and Coughlin Ford! I would have to agree that it is a pleasure working with Jeff and the team over in Johnstown. Enjoy your new ride and come back any see us for service! -Jason Hensler Coughlin Automotive