Reviews
Friendly and very knowledgeable. Would definitely do business again with Toyota West! The team was awesome!!!
Friendly and very knowledgeable. Would definitely do business again with Toyota West! The team was awesome!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very fast and convenient . Location very close to my house. Location is very clean and the workers are very friendly and courteous.
Very fast and convenient . Location very close to my house. Location is very clean and the workers are very friendly and courteous.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always friendly service, timely and the facility is always clean. They explain everything they plan to do and they have a very nice waiting area with refreshments!
Always friendly service, timely and the facility is always clean. They explain everything they plan to do and they have a very nice waiting area with refreshments!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They work really hard to get you in and out as quickly as possible. Appreciate their effort
They work really hard to get you in and out as quickly as possible. Appreciate their effort
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I came here for an oil change. They were timely and professional. I would recommend them.
I came here for an oil change. They were timely and professional. I would recommend them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The dealership is clean and staff is pretty friendly. The waiting area is nice and spacious
The dealership is clean and staff is pretty friendly. The waiting area is nice and spacious
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Just purchased this used vehicle in January and have had it serviced twice at a different service provider before coming back to Toyota Direct! My car hasn’t run this smoothly since I’ve bought it!
Just purchased this used vehicle in January and have had it serviced twice at a different service provider before coming back to Toyota Direct! My car hasn’t run this smoothly since I’ve bought it!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Poor from start to finish. I made an appointment based on open times every 10 minutes, then waited 1.5 hours before my car was looked at. The car needed a radiator but the radiator was not in stock. This was Thursday morning before Memorial Day. I was told it would be Tuesday-Thursday of the next week before the car was ready since they had to get the radiator. I understand no shipments on Sunday and Monday (Memorial Day), but what about Friday and Saturday? Tuesday I called for an update only to be told the radiator was there, but the team assigned to work on my car was off that day (what??). I was told I could come over to get something needed out of the car, but when I got there they couldn’t find the keys to my car and couldn’t reach the service advisor to locate them. Wednesday when I called for an update I was told the radiator was delayed in arriving (I already know the radiator is there from the previous update), so the car wouldn’t be repaired that day either. The car was ready on Thursday. One week for a radiator:(
Poor from start to finish. I made an appointment based on open times every 10 minutes, then waited 1.5 hours before my car was looked at. The car needed a radiator but the radiator was not in stock. This was Thursday morning before Memorial Day. I was told it would be Tuesday-Thursday of the next week before the car was ready since they had to get the radiator. I understand no shipments on Sunday and Monday (Memorial Day), but what about Friday and Saturday? Tuesday I called for an update only to be told the radiator was there, but the team assigned to work on my car was off that day (what??). I was told I could come over to get something needed out of the car, but when I got there they couldn’t find the keys to my car and couldn’t reach the service advisor to locate them. Wednesday when I called for an update I was told the radiator was delayed in arriving (I already know the radiator is there from the previous update), so the car wouldn’t be repaired that day either. The car was ready on Thursday. One week for a radiator:(
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
My issue has not been addressed. Half of my complaints were not even inspected. The dispatch note milage did not match the actual odometer. We agreed to do extensive testing whereas in practice hardly anything was tested.
My issue has not been addressed. Half of my complaints were not even inspected. The dispatch note milage did not match the actual odometer. We agreed to do extensive testing whereas in practice hardly anything was tested.
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Super quick drop off for service and great communication during the service. They make it easy
Super quick drop off for service and great communication during the service. They make it easy
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair