Toyota Direct

My wife and I have always used Toyota Direct off Morse Rd. for servicing our Toyotas and whenever we are looking for a new car. We ALWAYS are satisfied with the service we receive and especially this time when Aiden was our representative. Aiden kept us informed all the way and kept an impatient me satisfied. We are loyal customers. We will remain so!

Chris Grossman has always given me great service. He is very professional and extremely helpful. He does an outstanding job.

My dealer was very helpful, and the whole process was very smooth. I would come again.

Enjoyed working with Nasir. Pleasant experience. Easy new car purchase. Would work with him again.

I am extremely disappointed with Toyota Direct. After my vehicle was serviced there, it began vibrating at highway speeds between 60 and 70 mph. I returned several times and clearly explained that this is a serious safety concern, but the problem is still not resolved. I also had the vehicle inspected by a body shop, and they confirmed that the issue is not related to the body. When I purchased the vehicle, I was promised reliable after-sales service, but my experience has been the opposite. I have missed work for a week because I do not feel safe driving this vehicle. Toyota Direct should take responsibility, properly diagnose the problem, and resolve it immediately. Please be honest with customers about the service you promise at the time of sale.

i paid approximately $350 for TWO wheel alignments, with the second one required within just 4 months and roughly 3,000 miles of the first. When the original alignment was performed, Lilly specifically told me the alignment was covered by a 1-year/12,000-mile warranty. Apparently, that promise means nothing because I was charged again for the exact same service. If the alignment was truly warranted for 1 year/12,000 miles, why was I required to pay another $150? This feels less like standing behind their work and more like finding another opportunity to increase the service bill. To make matters worse, my car was returned dirtier than when I brought it in. After this experience, I have completely lost confidence in this dealership’s service department. They did not stand behind what I was told, and the customer certainly did not feel like they were right. This was my last visit. I strongly recommend getting any warranty promises in writing and considering another dealership for your service needs. I do not recommend this service department.

I had a great experience at Toyota Direct. Brent was very friendly, professional, and always ready to answer any questions I had. He made sure everything was explained clearly and made the whole service experience easy and comfortable. I really appreciated the customer service and how they took care of my Camry. I would definitely recommend Toyota Direct!

Great service experience at Toyota Direct. Dropped it off the night before our appointment and it was done mid morning.

Went in for an oil change and Randy took care of me. Will return again.

Asked for a shuttle and was told it would only take 30 minutes. Never received a shuttle back to completing my errands. I stayed for about 2 hours waiting to be done.