Toyota Direct

Great service . I trust the service department to keep my vehicle safe and me safe.

Customer service plays a big role in any environment and this dealership excels in this department. Parris was unfailingly profession and helpful when I went in for maintenance, and remained both calm and kind when dealing with some customers who were pretty rude to him (I happened to be seated near Parris’ work station, so was aware of this). I’m not entirely sure I could have retained the level of professionalism that he did when treated in such a manner. I’d highly recommend that your corporation take the time to recognize such a stellar employee.

This dealership is Great! By far the best service and sales of any of the Toyota dealer in the area! When shopping, I went to every one of them and ended up back at Toyota Direct where I purchased my previous car 10 years ago. Great service. Clifford got me in and out very quickly and answered all my questions.

They took me right in and they were so quick about getting my 5000 maintenance check up really quick and courteous and I look forward to the next one

Fast and easy was in and out very quickly help me find what I wanted and gave me a great deal

Absolutely horrendous experience. I waited for 5 hours, was told after 4 hours waiting that the part would need to come in the morning. I came back in the morning, was told it would be 2.5 hours and was there for 7 hours. I left the shop and not only was my car out of alignment when I left, the same issue that I came with was continuing. I called the next day, and was told by customer service that an advisor would return my call to schedule a time to look at it. I never received that call. I'm going to a different shop. Poor communication and customer service. Will not go back. Collin was helpful, and did what he could, but seemed constrained by the internal process of Direct.

Experience was great. Fast and always reliable. Lounge area is very nice. Cliff was awesome.

This service department used to be amazing. Now that Jeremy Rodock is not longer working there, the place is horrible!! The staff has no training and the service manager I spoke to was horrible. I have been a long-time customer here and will never return.

Very professional and answered all my questions…had a lot done and the waiting was painless. Loved the popcorn I can’t remember our person but he gets a 5. He was the farthest from the door we goin

Service completed by Direct Collision. A huge thank you to Ralph Zugschwert at Direct Collision (and Nic Edgell at Toyota Direct) for his/their work in interfacing with Toyota to allow the problem with my 2020 Tacoma Pro to be corrected at no cost to me. I have been a loyal Toyota customer for years and as a result of this experience will now be a Toyota customer for life.