Toyota Direct

I am a loyal customer that only services my vehicles at Toyota Direct. Since the expansion (and destruction of the car wash) the quality of service has gone downhill. The confidence portrayed in only abruptly telling a customer no to using more than 1 coupon at once and the lack of confidence in guesstimating the cost of a well-known repair until I pay a $175 diagnosis fee doesn’t build my confidence it erodes it. At least give me a general ballpark so I know what to expect. Luckily, I had AI run an estimate for this specific dealership and I already knew. But the main focus was only on telling me I couldn’t use more than 1 coupon. LOF & tire rotations should not be separate coupons when more times than not they are executed at the same interval. Combine them. Make a value to the customer to condition them to be repeat customers for life. The way Toyota Direct is treating customers now is they don’t care they want maximum profit each & every visit - which makes us not want to return. I’ve been an ASM for both Toyota & Kia so I know the game. The salary draws & sold labor hours/parts as profit & bonus pay, customer surveys, etc. Toyota Direct service is getting a little too big for its britches by the way it treats customers as thinking they will always return. I have 3 closer Toyota dealerships to my house but I prefer to return to where I purchased my vehicle. Keep it up, and I might be forced to chose your competitor. I will definitely give my preferred ASM all my work because he knows how to treat people. Sadly, this time I just accepted via the scheduler whoever it assigned. And the scheduler is not user friendly. Couldn’t find me no matter how I searched myself. Took 10+ tries. And the appointment confirmation was not easily readable on the website. I had no idea it was completed or confirmed until about 10 minutes later the e-mail finally showed up. By then I had already manually input the appointment on my Apple calendar.

Great service and advice. Mindy was very helpful with suggestions on how I go about my service moving forward, since I only put 6,000 miles on it per year.

Easy to schedule and friendly employees. Most importantly my truck has the right services performed and any corrections are done correctly the first time.

The tech could not adjust the steering wheel straight as it was , after wheel alignment. It is annoying while behind the wheel. I do not recommend for wheel alignment if your vehicle does not pull either to the left or right.

I appreciate all that this dealership provides. I have purchased 3 cars through them and have had them serviced here as well.

The service setup is very nice, clean, and well kept. All the staff are very courteous. I'm happy with my experience there.

Parris was amazing. Very kind and professional. He took care of me and made me feel like I was important despite being at 99,000 miles. They did not fill my fluids. My alerts went off two days after I picked it up (Sunday). Very frustrating to not be able to trust the mechanic side.

Great customer service, well helpful. In and out without scheduling an appointment.Thankful for my Toyota rep and technicians

What Others Say Excellent service, timely, courteous, friendly environment, relaxing, nice people at the front desk,

The team there was helpful, knowledgeable, and pretty quick with my service. I always leave Toyota Direct with a positive experience.