Toyota Direct

I came in with my spare tire on the vehicle due to a foreign body piercing the side wall. I missed the end of my road hazard warranty literally by 2 days as the tire issue occurred out of town and they did help with the price a bit because of that. They asked me where the tire replacement tools were located, which surprised me because it's a Toyota truck. Also, the truck had the spare on for several days before I took it in for replacement, so the TPS system was showing a malfunction from the spare. I was told that is was malfunctioning and would need to be diagnosed and possibly replaced which would cost several hundred dollars. I questioned if that might just be a remnant of the spare having been on and would reset once the vehicle was driven farther and was told it was not, there was a bad sensor. The service rep walked away to get my receipt and I told my spouse, "I don't buy it", meaning I did not believe I had a faulty sensor. We got in the truck and the sensor was flashing an error. We had scarcely left the dealership lot when the system recognized all four tires were present and inflated and the light went out and has remained off...it just had to be driven far enough to reset the system. I don't want to believe I was lied to, but I would have expected them to understand their products a bit better.

Very bad experience with the service team. Did not perform the multi point inspection. Upon asking for it, they just printed a paper and gave it to me without doing any inspection.

Fast and friendly service. Work was thorough and affordable. I appreciate that the maintenance department knows the history of my vehicle and takes care of it.

Oil change and tire rotation expected 3.5 hours. Basically half a work day. Also engine recall not available so paying for oil changes on a bad engine.

The sales process here is exactly the kind that people warn you about when buying a car - financing sheets are not transparent, the math is unlcear. Epitome of car salesman tactics. I do not recommend buying a new vehicle here.

The dealership has always been helpful except for the service this last time with the battery charger.

Jeff was fantastic to work with in all aspects of the car buying process. He never pressured me into buying more add on features than I wanted. I have returned to ask Jeff questions regarding the many wonderful features my Grand Hylander has to offer. He always answers all my questions and tells me to call him or drop by the dealership with any questions or concerns. I had mud flaps installed yesterday and Lily Keibler in service was amazing. Both Lily and Jeff were instrumental in getting the mud flaps from the parts department and installed in under one hour. Great customer service. The service and waiting areas were clean. The waiting area was spacious with plenty of comfortable seating, snacks, drinks and large screen TVs.

Great help quick. Got my problem resolved in about 2 hours and fixed an issue I had going on for weeks.

Cliff was awesome! Made my experience 10/10, I will be back because of him

Nasir was PHENOMENAL! Wonderful to work with! Listened to everything that I needed and made sure that my needs were met! Highly recommend!