Reviews
Great customer service and very friendly atmosphere. Cliff was able to help me use the service that accommodated my vehicle best.
Great customer service and very friendly atmosphere. Cliff was able to help me use the service that accommodated my vehicle best.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear that Cliff went above and beyond to assist you! Thanks for choosing Toyota Direct and we look forward to seeing you next time! Safe travels!
It was my first time at Toyota direct for services. I love everything that happened during my visit. Great services, great customer services.
It was my first time at Toyota direct for services. I love everything that happened during my visit. Great services, great customer services.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear you enjoyed your first service visit at Toyota Direct! Thank you for your kind words. We look forward to assisting you in the future!
I recently purchased a vehicle from Toyota Direct and couldn't be happier with the experience. A huge thank you to salesperson Nasir Bary for being helpful, knowledgeable, and patient throughout the process. He was clear, fair, and efficient in answering all of my questions, and he truly listened to what I wanted rather than pushing me toward something else. Thanks to him, I found the perfect Toyota 4Runner Limited with zero high-pressure sales tactics. I'm thrilled with my new purchase and will definitely be back in the future.
I recently purchased a vehicle from Toyota Direct and couldn't be happier with the experience. A huge thank you to salesperson Nasir Bary for being helpful, knowledgeable, and patient throughout the process. He was clear, fair, and efficient in answering all of my questions, and he truly listened to what I wanted rather than pushing me toward something else. Thanks to him, I found the perfect Toyota 4Runner Limited with zero high-pressure sales tactics. I'm thrilled with my new purchase and will definitely be back in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We couldn't be happier to hear this! It's fantastic to know you had such a positive experience with Nasir and the team at Toyota Direct. Thank you for choosing us and enjoy your new Toyota 4Runner Limited!
Excellent work! The service was fast, professional, and done properly. Thank you for your reliability and warm welcome.I would definitely recommend this garage.
Excellent work! The service was fast, professional, and done properly. Thank you for your reliability and warm welcome.I would definitely recommend this garage.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for your feedback and recommendation! Thank you from the entire team at Toyota Direct Service Center.
Collin Sayre was my service advisor and he kept me updated and made sure I knew about everything that was happening, he provided great service and was really kind. Would recommend to anyone
Collin Sayre was my service advisor and he kept me updated and made sure I knew about everything that was happening, he provided great service and was really kind. Would recommend to anyone
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Erick, thank you for the great review! We're glad Collin kept you informed and provided excellent service. We appreciate your recommendation and we hope to see you again at Toyota Direct!
Great service. Very friendly staff. Always receive a thorough explanation of work performed and suggestions for the future
Great service. Very friendly staff. Always receive a thorough explanation of work performed and suggestions for the future
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review of Toyota Direct. We are happy to hear that you received knowledgeable and friendly service from our team and we hope to see you again! Safe travels!
The issue isn’t fixed. I’m just tired of making an appointment every week for my tire issue. It still shows that it has low air in the tires, but every time air is filled in them and then a couple days past then the lights back on you did not fix my issue.
The issue isn’t fixed. I’m just tired of making an appointment every week for my tire issue. It still shows that it has low air in the tires, but every time air is filled in them and then a couple days past then the lights back on you did not fix my issue.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Jamie, I'm really sorry to hear that we've not resolved the tire issue. I understand how frustrating it can be to keep coming back for the same problem. Let's get this sorted out once and for all. Please reach out to me so we can make sure your concerns are properly addressed. Thank you, Paul Sayre - Service Manager - 614-476-1979
This service appointment went smoothly. Ended up needing new brakes, so took longer than planned, but Mindy kept me updated and that allowed me to leave and come back to pick up my car.
This service appointment went smoothly. Ended up needing new brakes, so took longer than planned, but Mindy kept me updated and that allowed me to leave and come back to pick up my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Paula, thank you for sharing your feedback about Mindy and the team! We appreciate your business at Toyota Direct and hope to see you again down the road!
It’s all about Fadi! Fadi is the guy! Appreciate the service by the people.
It’s all about Fadi! Fadi is the guy! Appreciate the service by the people.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking the time to leave Toyota Direct this awesome review, thank you!
I brought an older model, Tacoma in here for Service.. first time in as we had bought it used.. I caught on a Saturday morning at 9:15 and they got me in at 9:45. They were able to quickly give me an answer and an honest plan for repair. Tony and the service department helped us and did a fantastic job of communicating and breaking everything down with us. I was pleasantly pleased as our last few Service appointments have not gone very well at all.. it was refreshing.
I brought an older model, Tacoma in here for Service.. first time in as we had bought it used.. I caught on a Saturday morning at 9:15 and they got me in at 9:45. They were able to quickly give me an answer and an honest plan for repair. Tony and the service department helped us and did a fantastic job of communicating and breaking everything down with us. I was pleasantly pleased as our last few Service appointments have not gone very well at all.. it was refreshing.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about Tony and our team, Georgia! We appreciate your business and hope to welcome you back to Toyota Direct in the future.