Toyota Direct

The dealership is always excellent,very informative regarding what needs done with your vehicle,staff is friendly and helpful,cost is reasonable.

1. Your website scheduler did not record my appointment even though I received a confirmation number when I scheduled it. I did appreciate the service tech still honoring the appointment. 2. The service tech pushed a wheel alignment on me. “You need it”, even though he hadn’t looked at my car. I didn’t realize it was not covered in my 2-yr services. If I knew, I would have kept track of coupon emails; the service tech did not offer any promotions. I felt hustled. 3. Disappointing you no longer offer courtesy car washes. Toyota Direct used to have great customer service - spent a very disappointing time there on Fri, 3/20.

the communication was never returned even after leaving messages, attempted to have me pick up my vehicle to take to another dealership for service even when car was not safe to drive. I was informed that the charcoal gap filter was the issue and i would have to pay $1600, after examination by an authorized dealer this was not the issue. dealership where car was taken attempted to contact this person for 2 weeks without response even after leaving messages they have not been reached out to as of today car has been in their shop for 3 weeks.

They were all very professional and no surprises. Flew up from Florida to pick up the car. Car was ready, signed paperwork and drove back. It was a pleasant experience. Highly recommend Taye and the group.

Came in for a recall repair and had a good experience. Staff was professional, the process was smooth, and the work was completed on time. Overall satisfied.

Completed work in a timely fashion. Reviewed all work done and made recommendations for future work needed.

The car a bought in January has not operated correctly since 2 weeks after a bought it. I could get no one in the whole company to return a call for weeks from your dealership even after leaving messages. The Lincoln Aviator is currently at Ricard Ford and has been there Since February 14, the expected cost of repairs are above $17,000 they can not get anyone from your dealership to call them either. also prior to going there i was told by your service department there was another issue which was not true as they never did any testing on the Vehicle while it was there you don't have the computers i found out later after he ttry to have me pay $1600 for what he said was not covered in my platinum extended warranty. I am a disabled Combat Veteran and i live by the codes of Respect, Honesty, and Integrity maybe you employees should practice that.

A couple of days prior, my check engine light came on so I went on my computer. This is where my adventure started yesterday with me making an appointment for today. I was able to get a 0700 appointment. Showed this morning and was first in line. The doors opened at 0700 as advertised and I pulled in and got out of my car. I was greeted by Jason and he asked if I had an appointment. I stated I did for 0700. He looked on the computer and couldn't find my appointment but went ahead and booked me in anyways. I was getting an oil change. I told him that and funny as it is he said I should get a transmission flush and a radiator flush that I was overdue. I just had to laugh and told him no. Funny thing was I literally just watched a YouTube video that talked about Service Writers will always try to upsell these two services because of the huge margins they make on them. I then went into their lobby to wait. They have a great lobby to wait in while you wait. In the morning they free coffee and pastries for customers who are waiting. After about an hour Jason came in and waved for me. I followed him back to his desk. I told him I had a coupon for the service, he was a little perturbed by that and lectured me about it not being presented when I came in. No big deal, finished the transaction and he told me my car was outback. I went out and got in my car. Whoever moved my car had to be a short person because I struggled to get in because they had the seat all the way up to the steering wheel. Finally got in the car and adjusted the seat and started the car. To my surprise my I look down and my "Check Engine " light is still on. My thought was I should go back in and show them but decided it wasn't worth the trouble. I'll definitely make them come out to the car next time before I leave.

“We’re not in the business of stealing headphones” most useless line. I just had my car serviced here and my keys hold my AirPods. When I got my keys back they were missing. When I asked them about it, they checked the hook and gave me that crappy line. If you use this place check your car before you go. Take pictures before and after.

Good and professional work done. Friendly and hospitable environment. Will always recommend toyota to family, friends and colleagues.