Reviews
You really don’t want me to leave a review, twice now my vehicle has had some kind of damage that your tech did, and both times I was originally told I needed to pay to either fix it or diagnose the problem that they created. the first time I came and fixed the problem myself, the second time I just said I would go to the GM and then all of a sudden that new $600 problem went away
You really don’t want me to leave a review, twice now my vehicle has had some kind of damage that your tech did, and both times I was originally told I needed to pay to either fix it or diagnose the problem that they created. the first time I came and fixed the problem myself, the second time I just said I would go to the GM and then all of a sudden that new $600 problem went away
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Anthony is very nice and knowledgeable. Appreciate his friendly attitude. I found him to be very helpful.
Anthony is very nice and knowledgeable. Appreciate his friendly attitude. I found him to be very helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about Anthony! We'll pass along the kind words to him. See you next time at Toyota Direct!
I’ve been coming to this dealership for many years… it’s gone downhill for the last couple of years and has become much less customer service oriented with the implementation of technology/texting/paperless, etc. While I understand it’s part of this day and age.. it’s impossible to reach anyone and it feels robotic and out of touch. I would be happy to share my experience with someone on the phone. I had a TERRIBLE experience last week after spending $1300 and if you care to know about it you can call me. 614-260-5732
I’ve been coming to this dealership for many years… it’s gone downhill for the last couple of years and has become much less customer service oriented with the implementation of technology/texting/paperless, etc. While I understand it’s part of this day and age.. it’s impossible to reach anyone and it feels robotic and out of touch. I would be happy to share my experience with someone on the phone. I had a TERRIBLE experience last week after spending $1300 and if you care to know about it you can call me. 614-260-5732
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Service is always great. My regular service advisor was not in so another one helped me. Very good service.
Service is always great. My regular service advisor was not in so another one helped me. Very good service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad you received great service from our team. We hope to see you again at Toyota Direct! Safe travels!
Anthony was great in helping me during the appointment and was accurate in identifying issues and helping them get fixed. Appreciate your help sir. Thanks
Anthony was great in helping me during the appointment and was accurate in identifying issues and helping them get fixed. Appreciate your help sir. Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ali, thank you for your positive feedback of Anthony and our team! We hope to assist you again with any future automotive needs at Toyota Direct.
People were friendly. However, they didn't fix the problem and upsold my wife a tire realignment then didn't actually realign the tires. Front right camber went from -1.5° to -1.4° after alignment.
People were friendly. However, they didn't fix the problem and upsold my wife a tire realignment then didn't actually realign the tires. Front right camber went from -1.5° to -1.4° after alignment.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
I came in for an oil change and was not pressured into any additional services. I did get a list of recommended services from the technician. .
I came in for an oil change and was not pressured into any additional services. I did get a list of recommended services from the technician. .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad you had a hassle-free experience at Toyota Direct! We appreciate your business and we hope to see you again soon!
Parris was my service representative and was very friendly and professional. He reviewed what was being done and looked over my service history to make sure all procedures were current. He was very thorough and helpful.
Parris was my service representative and was very friendly and professional. He reviewed what was being done and looked over my service history to make sure all procedures were current. He was very thorough and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Judy, it's great to hear that Parris provided you with such thorough and friendly service. Thank you for choosing Toyota Direct, and we hope to see you again!
Got my 120k maintenance done in 2 hrs, one hour shorter than estimated. I was pleased.
Got my 120k maintenance done in 2 hrs, one hour shorter than estimated. I was pleased.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
All of us at Toyota Direct appreciate your great review, thank you!
They don't know how to take care of the customer. I bring 3 cars for oil changes in 2 days one of my car won't start after 2 days of services and other one have an egibe light on, I call the advisor nobody ansewer me . customer service promise they call me back in 2 business days until now don't hear anything from them
They don't know how to take care of the customer. I bring 3 cars for oil changes in 2 days one of my car won't start after 2 days of services and other one have an egibe light on, I call the advisor nobody ansewer me . customer service promise they call me back in 2 business days until now don't hear anything from them
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We aim to provide attentive service, so it's concerning to receive this feedback - especially given that all the vehicles you've listed have issues. I sincerely apologize for any inconvenience you've experienced trying to get through to us as well. Let's connect directly so that we can make sure these problems are resolved for you. Thank you, Paul Sayre - Service Manager - 614-476-1979