Toyota Direct

Good and professional work done. Friendly and hospitable environment. Will always recommend toyota to family, friends and colleagues.

Do not have respect for their customers. Luck of experience, expercially Mendy Hill as Rep at the customers service at morse road

We brought our 2013 Venza in for an oil change. We mention the loud startup noise. Jeremy immediately knew the symptom. Venza was fixed the first time due to his experience. The team is awesome to work with.

Was greeted nicely and worked with the tech to align my goals with my visit. Waited in the waiting room and before I knew it, car was done!

Wait was longer than promised. I asked about the brakes- no real response. The service work is all in codes I don't understand.

Frustrating first I was told the inspection fee would be about $100 on phone then told at the dealer it was actually closer to $200. Then my info on the computer was a mess with my car listed under another customers name resulting in me waiting for news on the inspection for over 3hr. Once tech finally got to me site was close to closing and they could not get warranty info due to my warranty coverage being listed incorrectly. Had to call back 2 days later after no news on my warranty coverage to find out the tech I was working with did not work there anymore. 4 phone calls later and run around to different people till I could get ahold of someone I could work with and now it’s been 5 days and I’m still awaiting info on my warranty coverage.

Issue was not resolved. There is a definite growling noise that continues. The team said they couldn’t hear anything saying it was road noise however this is unmistakenly different. This can be heard especially at speeds over 30 mph.

Great job! They allowed me to come in before my appointment time and they finished the job quickly. Very happy with the visit!

My service advisor was rude and unprofessional. The technician didn’t find any of my concerns.

The staff was very friendly and helpful. The process was much easier than I anticipated also. I had no issues at all with wait time, or the service I received. My mom and I went down the street for breakfast, and my service was done before we were. Good experience.