Toyota Direct

A couple of days prior, my check engine light came on so I went on my computer. This is where my adventure started yesterday with me making an appointment for today. I was able to get a 0700 appointment. Showed this morning and was first in line. The doors opened at 0700 as advertised and I pulled in and got out of my car. I was greeted by Jason and he asked if I had an appointment. I stated I did for 0700. He looked on the computer and couldn't find my appointment but went ahead and booked me in anyways. I was getting an oil change. I told him that and funny as it is he said I should get a transmission flush and a radiator flush that I was overdue. I just had to laugh and told him no. Funny thing was I literally just watched a YouTube video that talked about Service Writers will always try to upsell these two services because of the huge margins they make on them. I then went into their lobby to wait. They have a great lobby to wait in while you wait. In the morning they free coffee and pastries for customers who are waiting. After about an hour Jason came in and waved for me. I followed him back to his desk. I told him I had a coupon for the service, he was a little perturbed by that and lectured me about it not being presented when I came in. No big deal, finished the transaction and he told me my car was outback. I went out and got in my car. Whoever moved my car had to be a short person because I struggled to get in because they had the seat all the way up to the steering wheel. Finally got in the car and adjusted the seat and started the car. To my surprise my I look down and my "Check Engine " light is still on. My thought was I should go back in and show them but decided it wasn't worth the trouble. I'll definitely make them come out to the car next time before I leave.

“We’re not in the business of stealing headphones” most useless line. I just had my car serviced here and my keys hold my AirPods. When I got my keys back they were missing. When I asked them about it, they checked the hook and gave me that crappy line. If you use this place check your car before you go. Take pictures before and after.

Good and professional work done. Friendly and hospitable environment. Will always recommend toyota to family, friends and colleagues.

Do not have respect for their customers. Luck of experience, expercially Mendy Hill as Rep at the customers service at morse road

We brought our 2013 Venza in for an oil change. We mention the loud startup noise. Jeremy immediately knew the symptom. Venza was fixed the first time due to his experience. The team is awesome to work with.

Was greeted nicely and worked with the tech to align my goals with my visit. Waited in the waiting room and before I knew it, car was done!

Wait was longer than promised. I asked about the brakes- no real response. The service work is all in codes I don't understand.

Frustrating first I was told the inspection fee would be about $100 on phone then told at the dealer it was actually closer to $200. Then my info on the computer was a mess with my car listed under another customers name resulting in me waiting for news on the inspection for over 3hr. Once tech finally got to me site was close to closing and they could not get warranty info due to my warranty coverage being listed incorrectly. Had to call back 2 days later after no news on my warranty coverage to find out the tech I was working with did not work there anymore. 4 phone calls later and run around to different people till I could get ahold of someone I could work with and now it’s been 5 days and I’m still awaiting info on my warranty coverage.

Issue was not resolved. There is a definite growling noise that continues. The team said they couldn’t hear anything saying it was road noise however this is unmistakenly different. This can be heard especially at speeds over 30 mph.

Great job! They allowed me to come in before my appointment time and they finished the job quickly. Very happy with the visit!