Toyota Direct

The service was fine. My only complaint is that when I booked the appointment, I was told what charge to expect. However, when I arrived, I was told that, based on the age of the vehicle, I should have additional service that would cost significantly more. The person who booked the appointment and the person who checked me in had exactly the same information. Why wasn't I told the correct information when I booked?

Service manager Chris is knowledgeable. Their mechanics have always seemed good. But cost for repairs are high.

It was easy to make appointment, thorough explanation of process, problem resolution , finished as stated & professionalism.

Clifford was wonderful-helpful and informative while I waited. The waiting area was full and it was a long wait. When I scheduled over the phone, the person I spoke with said it would be an hour at most since it seemed like a simple check up, however, even though I had made an appointment, it took almost an hour and a half-which really wasn't much longer-but Clifford spoke with me twice to make sure I was informed.

Cliff and the crew are outstanding!!! Will be back and recommend to other people I know.

Great customer service, they got straight to the point a wasted no time. I’ll be looking forward to next service.

Horrible experience go to toyata west... these guys pretend they dont need your business... so they wont be getting mine.

I didn’t feel respected I felt rush and the people were very aggressive and hiding price information I won’t do this again and I have been a Toyota Direct person for years but not anymore this is my last buy.

It is agreat location but to keep appointment is horrible and customer satisfaction is very poor

Toyota Direct is great if you own a Toyota. I purchased a used vehicle from a sister dealership. I was given 2 free oil changes and that exactly what I got. There were no other inspections performed. I need to take my vehicle to a Nissan dealership, since I purchased a Nissan. Lily, my service tech took care of me and as soon as my vehicle was ready she personally brought my vehicle back to me. She was very attentive and friendly.