Reviews
Brought for regularly scheduled maintenance appointment and completed included service visit. Got home and immediately received vehicle warnings of oil change due in 500miles. I was just in for service! What service did they do? Why not an oil change. I work FT and have 2 toddlers, I can't just come back again.
Brought for regularly scheduled maintenance appointment and completed included service visit. Got home and immediately received vehicle warnings of oil change due in 500miles. I was just in for service! What service did they do? Why not an oil change. I work FT and have 2 toddlers, I can't just come back again.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The service writer, Tony, was very professional and took the time to listen to our concerns about the car. Between him and the technician, the problem was resolved.
The service writer, Tony, was very professional and took the time to listen to our concerns about the car. Between him and the technician, the problem was resolved.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Dissent address the issue I came in for. I came in for an oil change and to have the wireless car charger looked at since it has never worked. They never looked at the charging issue.
Dissent address the issue I came in for. I came in for an oil change and to have the wireless car charger looked at since it has never worked. They never looked at the charging issue.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Friendly and prompt service. Good pricing and customer service. I would highly recomment this to anyone.
Friendly and prompt service. Good pricing and customer service. I would highly recomment this to anyone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Aiden was very polite and helpful. He has done everything he could do within his job description.
Aiden was very polite and helpful. He has done everything he could do within his job description.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Our initial visit resulted in a misdiagnosis based upon the rep not completely listening/documenting my issue and our warranty coverage was initially denied. We brought the car back after having the repair (misdiagnosed) done elsewhere $$$ and the issue getting worse to the point the car wouldn't start. I also had to pay for a rental car. It was the starter which was covered by the warranty - it took them a while to figure out what was wrong. Shouldn't a diagnostic machine pick up on that? We requested reimbursement for the diagnostic fee and the rental car. I'm annoyed that we paid to repair for the misdiagnosed repair, that could have waited. It should have cost us nothing.
Our initial visit resulted in a misdiagnosis based upon the rep not completely listening/documenting my issue and our warranty coverage was initially denied. We brought the car back after having the repair (misdiagnosed) done elsewhere $$$ and the issue getting worse to the point the car wouldn't start. I also had to pay for a rental car. It was the starter which was covered by the warranty - it took them a while to figure out what was wrong. Shouldn't a diagnostic machine pick up on that? We requested reimbursement for the diagnostic fee and the rental car. I'm annoyed that we paid to repair for the misdiagnosed repair, that could have waited. It should have cost us nothing.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Sr Carlos Tejada excelente asesor, desde que deseas iniciar la consulta te acompaña hasta la decision final independientemente la decision que logre. Recomiendo personalmente su servicio.
Sr Carlos Tejada excelente asesor, desde que deseas iniciar la consulta te acompaña hasta la decision final independientemente la decision que logre. Recomiendo personalmente su servicio.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Although the waiting area was super cold they fixed my car up quickly. A+ for the repair department.
Although the waiting area was super cold they fixed my car up quickly. A+ for the repair department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We apologize if you could have been more comfortable in our waiting area last time. We'll keep this in mind moving forward. Thank you for the high marks, from all of us at Toyota Direct!
Service advisor was very knowledgeable and personable. Happy to work with the team, all work was great.
Service advisor was very knowledgeable and personable. Happy to work with the team, all work was great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Aaron, we're pleased to hear you had a knowledgeable and personable experience with our service advisor! Thank you for choosing Toyota Direct.
Chris Grossman always takes care of us! The truck/ car & our RAV4 is always fixed quickly and done right! Thanks
Chris Grossman always takes care of us! The truck/ car & our RAV4 is always fixed quickly and done right! Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jerry, this feedback just made our day! Thank you from all of us at Toyota Direct and we’ll be sure to pass this along to Chris.