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Toyota Direct

(2,034 reviews)
Visit Toyota Direct
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–8:00pm 7:00am–8:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 12:00pm–5:00pm Closed
New (614) 528-4800 (614) 528-4800
Used (614) 454-3650 (614) 454-3650
Service (614) 454-3636 (614) 454-3636

Reviews

(2,034 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Direct from DealerRater.

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Toyota Direct always delivers.

Toyota Direct always delivers. They treat you like family. We purchase and service all of our vehicles at Toyota and Drive Direct.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

We were provided the nice service by the nice people.

We were provided the nice service by the nice people. It took a short time to fix a problem. Good waiting room.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very friendly and helpful, quick service.

Very friendly and helpful, quick service. Will continue to have my vehicle serviced at Toyota Direct.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Richard Briggs was a wonderful salesman; he assisted me

Richard Briggs was a wonderful salesman; he assisted me in test-driving a number of cars until I found the one I wanted. He also found the extra key months after I bought the car. Good job, and thank you for your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Like the fact that they got me right in but it took a

Like the fact that they got me right in but it took a couple of trips in to figure out why my tire kept loosing air. I was there a couple hours this last time. Glad it was finally figured out and fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Someone is smoking dope at the cost of replacing TPMS

Someone is smoking dope at the cost of replacing TPMS sensors…$1,000.00 for less than 50.00 worth of sensors? Ridiculous!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I went in for brake work and a battery test.

I went in for brake work and a battery test. The brake work was completed, and the battery was deemed fine. The battery went dead two weeks later, and I had to call Triple A out, who identified it and replaced it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience with Quinton at Toyota Direct!

Great experience with Quinton at Toyota Direct! This is the second vehicle we’ve bought from him, and he continues to be friendly, knowledgeable, and easy to work with. No pressure—just honest help and excellent service. Highly recommend asking for Quinton!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

service was great, chuck did a great job keeping me

service was great, chuck did a great job keeping me informed and service was completed fast

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I have been going here for 15 years and now your prices

I have been going here for 15 years and now your prices are too high for labor. I will be looking around before going back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.