Reviews
Write a reviewService Preformed
Ohio Valley Honda is the best for service anytime I asked for a certain day and time my request was filled. Friendly, honest, helpful people in both service and sales departments.
Service Preformed
Ohio Valley Honda is the best for service anytime I asked for a certain day and time my request was filled. Friendly, honest, helpful people in both service and sales departments.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, we are happy to hear everything has gone well for you at our dealership! Please don't hesitate to reach out if you need anything in the future. Thanks so much for taking the time to leave us this 5 star review. Take care!
Happy Repeat Customer
I've been bought and serviced many vehicles at this dealership. I have never had a bad experience. Have recommended them to many of my friends.
Happy Repeat Customer
I've been bought and serviced many vehicles at this dealership. I have never had a bad experience. Have recommended them to many of my friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bonnie, thanks so much for leaving us this 5 star review!! We hope you are enjoying your Honda Pilot and we hope to see you again soon! Take care!
Car service
Friendly and honest staff !! We?ve purchased 5 vehicles with this dealership and have had great experiences and continue to have them ! Highly recommend!!
Car service
Friendly and honest staff !! We?ve purchased 5 vehicles with this dealership and have had great experiences and continue to have them ! Highly recommend!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michelle K, thank you for taking the time to leave a review for us at Ohio Valley Honda. We're happy we could meet your expectations! Thank you again for the great review!
Martin
Very good. The service department clerk explained what was done and what the car needs.
Martin
Very good. The service department clerk explained what was done and what the car needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cheryl, we are so pleased you had a positive experience during your visit to Ohio Valley Honda! Thank you for leaving this 5 star review! We hope we can be of assistance to you in the future. Thanks again!
Needed Technical Assistance
After having to replace a battery, my on screen information wasn't what it was prior to the battery replacement. I had tried in vane to figure out why I was no longer receiving text notifications and unable to read or have the texts read to me like it did prior. Add to the fact that I upgraded from and iPhone XR to and iPhone 15 Plus during this time, I was at a loss. While I didn't purchase my vehicle at Ohio Valley Honda, Bryan was more than happy to do what he could to help me figure out the problem. Between the two of us and some research with HondaLink, we were able to figure it out. He was kind and courteous and never once even asked me where I purchased the vehicle. This shows true meaning to customer service. I will definitely look to them when it is time for me to purchase a newer vehicle. Thank you so much!!
Needed Technical Assistance
After having to replace a battery, my on screen information wasn't what it was prior to the battery replacement. I had tried in vane to figure out why I was no longer receiving text notifications and unable to read or have the texts read to me like it did prior. Add to the fact that I upgraded from and iPhone XR to and iPhone 15 Plus during this time, I was at a loss. While I didn't purchase my vehicle at Ohio Valley Honda, Bryan was more than happy to do what he could to help me figure out the problem. Between the two of us and some research with HondaLink, we were able to figure it out. He was kind and courteous and never once even asked me where I purchased the vehicle. This shows true meaning to customer service. I will definitely look to them when it is time for me to purchase a newer vehicle. Thank you so much!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lesa, we are so glad Bryan was able to help you find a solution! Customer satisfaction is a top priority at Ohio Valley Honda and we greatly appreciate you leaving us this kind 5 star review! We hope to have the opportunity to earn your business in the future. Thanks again and have a wonderful day!
Honda Service Visit
Always have friendly and efficient service. It?s a pleasure to deal with the service department!
Honda Service Visit
Always have friendly and efficient service. It?s a pleasure to deal with the service department!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Donna & Alan Fidak, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ohio Valley Honda Service Center
Needed quick service a noise that I heard. Jay got me in on a Monday. They took care of the problem. Thanks for the great service!!!
Ohio Valley Honda Service Center
Needed quick service a noise that I heard. Jay got me in on a Monday. They took care of the problem. Thanks for the great service!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Larry, we are so glad to hear you were provided a quick appointment and that the issue was resolved with the noise you heard! Thank you for taking the time to leave us this 5 star review! We hope you have a great day! Thanks again!
New car purchased
Everyone was very nice to me when I came in and Troy came out right away to help when I was checking out the used cars. Troy was very nice and he let me test drive the 2024 Honda HR-V sport. After the test drive, we went over our payments and signed papers the next day to lease the car. I was very happy going to the Steubenville Honda dealership and am very happy with my car!! Thank you all so much!!
New car purchased
Everyone was very nice to me when I came in and Troy came out right away to help when I was checking out the used cars. Troy was very nice and he let me test drive the 2024 Honda HR-V sport. After the test drive, we went over our payments and signed papers the next day to lease the car. I was very happy going to the Steubenville Honda dealership and am very happy with my car!! Thank you all so much!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Samy, thank you so much for this 5 star review and your kind words! We are so happy to hear this and are thrilled you are enjoying your new car! Leaving us these awesome reviews means so much. Thanks again and take care!!!
Ohio Vallley Honda
Don Fithen does it just right. Extremely knowledgeable. He tells you what you need/want to know and then walks away so you can decide without any badgering or interference. He is the main reason we now own a Honda.
Ohio Vallley Honda
Don Fithen does it just right. Extremely knowledgeable. He tells you what you need/want to know and then walks away so you can decide without any badgering or interference. He is the main reason we now own a Honda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write such kind words about Don and your experience at Ohio Valley Honda! We appreciate your business and would be happy to help if you need anything in the future. Enjoy your new Honda and thanks again!!
Ohio Valley Honda
Was able to buy a new CRV easily. Troy was great. He found one for me quickly and did a great job explaining everything to me. Filling out the paperwork went smoothly. It was the best car buying experience of my life.
Ohio Valley Honda
Was able to buy a new CRV easily. Troy was great. He found one for me quickly and did a great job explaining everything to me. Filling out the paperwork went smoothly. It was the best car buying experience of my life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michalene1, thank you for your kind review!! We love to hear that the process went smoothly and that you are happy with your new car! Please don't hesitate to reach out if you need anything in the future! Thanks again and take care!