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Classic Toyota - Mentor

(1,085 reviews)
2020 consumer dealer award
View 3 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,085 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Classic Toyota - Mentor from DealerRater.

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Mike was very confident in his product and provided it in...

Mike was very confident in his product and provided it in a manor of ease. Very knowledgeable about Toyota itself including the cars and all the numbers that went along with it. Very polite and good manors all around. As with Brianna, extremely nice , very polite and friendly. She needs a promotion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience in dealings with Classic Toyota over the...

My experience in dealings with Classic Toyota over the last several years has been excellent. Three or four car purchases and now second lease transaction, all have been very friendly and no pressure and dealing with professionals. I'll be back again to do business. Service dept equally courteous and professional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

respectful, fair pricing

I was very pleased with shopping experience. Respectful to a single woman, unlike other dealerships I met with. Classic chose to win my business with competitive pricing. Professional, honest. Ask for Lisandra.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always a great buying experience working with Phil...

Always a great buying experience working with Phil McGrath and Brandon Vaughan. If you aren’t buying from these guys through their internet process, you are doing it wrong!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great Experience....Agsin!

Ask for Ryan when you go in. He’s a great salesperson and has a no-pressure approach to selling. Everyone at Classic engaged with a smile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bad tires

Bought a brand new lease and less than 4 months in had tire blow on freeway. Called in for help since this is something that shouldn’t happen on a brand new vehicle and all I got was the run around of everything but help. Was supposed to purchase tire protection on top of my Toyota care to cover the crappy tire they put on brand new car? Would not recommend this dealer simply do not care about customer all about getting cars out the door.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best experience ever!

Best experience ever buying a car! Mario goes that extra mile! It was handled so easily by everyone we needed. Can’t say enough. We did absolutely nothing. He called our insurance and transferred our plates!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

We had the best experience while leasing for the 1st time from Classic Toyota, No pressure, gimmicks or numbers games. I know I will be back and I hope you give them a try.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tacoma

I was very happy with my experience at classic Toyota. Rich made the whole buying experience very easy and I will definitely be back for another vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome Sales Experience with Mario Zlataric

I had a wonderful experience purchasing my new vehicle with Mario Zlataric at Classic Toyota. Mario was genuinely kind, patient and very knowledgeable about the auto industry overall. From the initial greeting to the final transaction, Mario listened intently to my overall goals and/or wants with my purchase. I came in just for a test drive and left beaming ear to ear with my new car (that I absolutely LOVE). I truly felt like a customer and not just a transaction. Best car purchase experience to date.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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