Mercedes-Benz of Willoughby

A-1 / five star experience, from beginning to end. From the moment I stepped in the door the entire team was welcoming, accommodating, knowledgeable. No pushy salespeople trying to get my information so they could hound me to buy a car "before the end of the month" Instead, they did everything they could to make sure I got the car I wanted at a fair price with top level service.....from the owner to sales person, to the porter, to the car set up specialist, everyone was great!

I’m so grateful to Kurtis at Mercedes-Benz of Willoughby for making buying a car sight unseen such a comfortable experience. Purchasing from out of state without seeing the car in person was a big decision for us, but Kurtis was so thorough and patient that we felt comfortable moving forward. He took the time to walk us through the details and answer our questions, and we never felt rushed. What I appreciated most was the care he put into helping us feel confident about our purchase. That means a lot when you’re putting your trust in someone from miles away. Thank you, Kurtis, for making the whole experience feel personal and for taking such good care of us!

A great experience. We told Michael what we wanted and when we needed the car. He accomplished both. Thanks for all your help. My wife loves the car.

Great experience and great service provided by all associates. My sells Consultant ,Frank Waite was especially helpful in making sure that I was totally comfortable and at ease using all functions offered in my vehicle package prior to purchasing my vehicle. I would definitely consider purchasing another vehicle from this dealership and consultant Frank Waite.

A great experience purchasing a new Mercedes remotely. Product specialist Lisa Albanese and Carolee Papouras in the internet department were very professional and helpful. Brett and Ty were great also. They sent me all the pictures and videos I could ask for answered any questions I had, checked any and all rebates I could get even coordinated shipping the vehicle to me as soon as possible. Maybe the smoothest remote vehicle purchase I have done yet.

The staff at Mercedes-Benz of Willoughby was attentive and friendly. Kevin Conant certainly provided a positive experience.

Frank Waite is a great salesman and was a pleasure to work with. I appreciate that he listened to my needs and wants. Thankful he encouraged me to take a look at a vehicle he thought would work for me. It’s perfect . Frank and Brett are very personable, thoughtful, and a true pleasure to work with. It was actually such a fun experience. This is my second purchase from Mercedes of Willoughby and will not be my last. Truly the two best car buying experiences I’ve ever had. My local Mercedes dealership doesn’t even come close. It was definitely worth the drive. An outstanding dealership.

Frank Waite and Brett Leikin could not have made the experience any better. The best car buying experiences I’ve had are with Mercedes of Willoughby. They truly put the customer first and it’s actually a fun experience. I’ve purchased two Mercedes from this dealership even though there is a Mercedes dealer just down the road from me. It’s worth the drive for professionalism and superb customer service.

Kevin Conant was an exceptional salesperson giving me the most outstanding service and explanations. I would recommend Kevin with the highest regard. I love my SL43 and his explanation of the car was phenomenal.

Saad and Jacob were spot on with my recent purchase of a used car from them. They were exceptional in taking care of all transactions including shipping my car out-of-state to me. I really appreciate their efforts in bringing me my dream car that I searched for 2.5 months. Thank you gentlemen! Ray R.