Feldman Chevrolet of Novi

I brought my 2024 Silverado in for the 3rd time having issues with my display and audio system not functioning. The 1st time they did a software update that corrected the issue for a few months. The 2nd time they replaced the radio module. This is the 3rd time the issue had come back and they haven't been able to replace the radio for almost 2 months and have no estimate on when it will be fixed. They encouraged me to to contact GM customer service which took over week for them to finally tell me there was no way to expedite the repair. They have offered me absolutely no resolution or alternatives. They just keep saying sorry we understand your frustration, but there is nothing that can be done. @Feldman Chevy please don't respond to this with a generic response to contact the general manager. If you have a proposal to help solve the situation please contact me directly. It is very easy to find my contact information in your system.

Everyone that I worked with at Feldman were very nice and sincerely helpful. Great experience

Not personable, didn?t feel welcome. Waiting area was dirty. Explaintion was not good enough for my question. Bill acted like I was a bother. I had a Cadillac before and was used to high end service and I just didn?t feel comfortable.

Don’t ever trust Feldman for a used vehicle. Bought a 2019 ford fusion from Ben Butski. 3 weeks later I have a major oil leak. Called Ben and said had they seen that, they wouldn’t have put it on the lot. Problem is now I’m stuck with it. Dakota from service won’t call me back. It is a crankshaft seal, 1200 dollar job. Thanks to Todd and Chris. sales managers for allowing me to buy a piece of junk from you. Either you hid this problem or your mechanics are just that bad.

Don’t ever trust Feldman for a used vehicle. Bought a 2019 ford fusion from Ben Butski. 3 weeks later I have a major oil leak (see photos below). Called Ben and said had they seen that, they wouldn’t have put it on the lot. Problem is now I’m stuck with it. Dakota from service won’t call me back. It is a crankshaft seal, 1200 dollar job. Thanks to Todd and Chris. sales managers for allowing me to buy a piece of junk from you. Either you hid this problem or your mechanics are just that bad.

I am disappointed to share that my recent experience at Feldman Novi did not meet the standard one would expect from a dealership representing premium vehicles. Last year, I visited the dealership to sell my Camaro and received an offer that was significantly below market value. While I chose not to move forward at that time, I decided to give the dealership another opportunity. Today, I returned prepared to purchase a Corvette with cash. Upon entering the showroom, I was not greeted or assisted. After some time, a representative approached with keys to the vehicle; however, he was unable to answer several basic questions regarding the car’s features and condition. There was minimal engagement or effort to provide a thorough walkthrough or facilitate the purchasing process. Ultimately, I left without receiving the level of professionalism, attentiveness, or product knowledge that should accompany a high-value transaction. I hope leadership will take steps to reinforce customer service standards and ensure their team is equipped to properly support serious buyers

Excellent service and I could have used a ride after the purchase because my motor home was in the parking lot. This is the best car buying experience I have ever had.

Zak is always cordial and respectful. He explains why the work is necessary and always ensures that I receive a military discount. He is knowledgeable and dedicated to ensuring that your experience is favorable.

Well, I just learned something about Feldman of Novi. They do not give you a complete Car Fax report. I purchased a Buick Enclave from them In May of 2022. I recently hit a deer and the deer totalled the car, too bad because I really loved that car. As the insurance is valuing the car they pull up a complete Car Fax report, similar to mine but mine was missing the page showing that the car had been in an accedent in 2021....Surprise, the value of my car just dropped. During the purchase of the car I noticed how it would drift to the right but the salesman said that always seemed to happen on the road he took me down....Wrong, had to get an allignment. When I first looked at the car it was filthy, when I went to pick it up, still filthy. They took it in the back for a quick clean, still left candy wrappers and dirt in the car and when they "buffed it" it looked like it had curved scratches all over it. Should have walked right then, but I needed the car. The license plate came into the dealership but was never mailed to me and I was never contacted that the plate had arrived. When I called, as I was leaving for vacation soon, I was told I could swing by and pick it up. No, you were to have mailed it to me weeks ago and it was sitting on someones desk, they had a porter drive it to me. Also, at closing they still had the Gold Star Super warrenty on the price even though I repeatedly asked for it to not be included. All in all, nice car, but bad shopping experiance. Now I am in the market for a Tohoe, they have a Tahoe, but I am driving an hour to avoid them.

Viola, George, Drew and the rest of the team did a wonderful job helping understand the differences in the three vehicles we tested. Drew was knowledgeable on all the new technologies and helped us set up several of the new apps that will enhance our experience. It was all efficient, low pressure, high customer service experience.