Reviews
Fantastic
We have taken our vehicles to different GM Dealers throughout the metro area, but none have given us great service like Ray Laethem. Excellent Dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change
Talked to Matt Frame about my lease on top of my oil change. Very nice environment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joseph, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Complimentary new vehicle oil change
We made an appointment, and the oil and filter change, including a multi-point inspection, was performed within one hour. I passed part of the time drinking coffee and chatting with our salesman, Matt Frame.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Leased new Terrain
Great service. Great people. Able to get a deal done fast. At a great price. EJ kept me in the loop when a good deal came through.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Never been let down on the quality of the service.
Service is great - never a disappointment . Keeps customer informed of the situation with your car & the repairs needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joanne, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Customer
I leased my GMC Terrain from Ray Laethem. Bob Hundwick and Lauren took great care I in getting me into the vehicle I was interested in. I was very pleased with the way Ray Laethem's facility and staff went the extra mile to make sure I was completely satisfied and comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Lotte, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!
mrs. b perpena
we needed to have car inspected for extended warranty Donnel is excellent he walked us thru the process and made everything easy to understand and made sure we didn't have any questions or concerns Donnell is fabulous
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you so much again for your feedback! We hope you have a great day!
Awsome service treated like a King.
Was in and out on under a hour. Fresh baked cookies and hot coffee with comfortable seating made my visit one to remember. Plus the added phones chargers and large tv made it hard to leave.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the review, Regeina! We're so happy we were able to help you out! Until the next time we meet, take care!
Great Sales and Service
I have purchased 4 vehicles from Ray Laethem in the past 6 years and have been very satisfied with their sales, service and body shop operation. They always care about the customer including their General Manager, Jim Castiglione. Personalized service is rare nowadays.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Al, we're so glad that we were able to go above and beyond your expectations! Thank you so much for your continued business and loyalty to our dealership. We look forward to seeing you again! Have a great day!
excellent care and treatment
I have been bringing my cars here for service for over ten years. I am always treated fairly and expeditiously. If there is a need for additional work, I am contacted and advised before any work is done. Michael has been my service agent for years and is always easy to work with. Keeps me updated as to when the vehicle will be ready. I like the way you are emailed about the upcoming appointment too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair