Liberty Ford Aurora

Negotiations and purchase of my 2016 Focus were conducted predominantly via email. When it came time for delivery on Aug 15 my deal was handed off from one sales person to another and then to another. The deal included installation of a Class II hitch so there was supposed to be a delay of "a couple" of days to get the hitch and adapter. The vehicle had been driven approx 1270 miles by a Liberty employee so they also agreed to completely clean and detail the vehicle and give me an oil change coupon. Here is an excerpt from one of the last communications I received on Aug 18: "The hitch and adapter should be in tomorrow and then we can set up installation on Monday. We will also re-detail the vehicle and buff the scratches." Days passed and then a week and then two weeks. It has now been over six weeks and I have not heard a word from the dealership about any of the promised items. I stopped emailing them after two weeks. Worst car-buying experience of my life. I am 65 and I have bought dozens of cars. The last four have been Ford products, but this will be my last. I had a bad experience at Liberty several years back, when a sales person failed to follow up with me on pricing and features and I eventually bought my 2011 Escape elsewhere. I decided to give them a second chance...BIG MISTAKE! Avoid Liberty Ford like the plague!

Negotiations and purchase of my 2016 Focus were conducted predominantly via email. When it came time for delivery on Aug 15 my deal was handed off from one sales person to another and then to another. The deal included installation of a Class II hitch so there was supposed to be a delay of "a couple" of days to get the hitch and adapter. The vehicle had been driven approx 1270 miles by a Liberty employee so they also agreed to completely clean and detail the vehicle and give me an oil change coupon. Here is an excerpt from one of the last communications I received on Aug 18: "The hitch and adapter should be in tomorrow and then we can set up installation on Monday. We will also re-detail the vehicle and buff the scratches." Days passed and then a week and then two weeks. It has now been over six weeks and I have not heard a word from the dealership about any of the promised items. I stopped emailing them after two weeks. Worst car-buying experience of my life. I am 65 and I have bought dozens of cars. The last four have been Ford products, but this will be my last. I had a bad experience at Liberty several years back, when a sales person failed to follow up with me on pricing and features and I eventually bought my 2011 Escape elsewhere. I decided to give them a second chance...BIG MISTAKE! Avoid Liberty Ford like the plague!

As a first time car shopper, I was nervous, overwhelmed and hoping to not be taken advantage of. Steve Rhodes was absolutely excellent, and told me everything in language I, in my naivety, could understand. He was upfront, honest, and even encouraged me to build a car that didn't include things I didn't need, and didn't need to pay for. I couldn't be happier with my experience, and can only hope to use Liberty Ford for all my vehicle needs.

Very satisfied with my recent experience at Liberty Ford Solon. Chris was extremely helpful and was able to find the car I wanted. He was very knowledgeable, friendly, and made sure I was 100% satisfied before I drove off the lot. Thank you! I will be recommending to anyone that needs a new vehicle!

I always have a pleasant experience when I'm here. Don is just terrific he really listens to my needs and concerns. To resolve my issues. He is one of your BEST!

No problems with my repairs all I needed is new tires

I was able to get the car I wanted,thanks to helpful sales staff. Necessary explanations were clear and helpful. I did not feel pressured.

We were very pleased with the service we received, and even more happy with the time promised to get it done. Keep up the good work! We will recommend you to all our families and friends!!

The service is always great. John takes care of me when I come in and he is great.

Friendly, pleasant and courteous. salesman went out of his way to pick me up for delivery of new vehicle