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Wally Armour Chrysler Dodge Jeep Ram

(2,030 reviews)
Visit Wally Armour Chrysler Dodge Jeep Ram
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–8:00pm
Tuesday 9:00am–6:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–2:00pm
Sunday Closed Closed
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 458-2379 (888) 458-2379
Used (888) 868-7108 (888) 868-7108
Service (888) 633-2239 (888) 633-2239

Inventory

See all 490 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since October 2023.
For over 40 years, Wally Armour has proudly served Northeast Ohio as a trusted destination for Chrysler, Dodge, Jeep, and Ram vehicles. What started as a family-owned dealership built on hard work and integrity has grown into one of Stark County’s largest automotive retailers—while never losing sight of what matters most: our customers. We offer an extensive inventory of new and pre-owned vehicles, giving buyers the freedom to shop hundreds of options in one convenient location.
Family-Owned. No-Hassle Buying. Non-Commissioned Sales Professionals.

Service center

Phone number (888) 633-2239

Service hours

Monday
7:30am–8:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
7:30am–2:00pm
Sunday
Closed

Reviews

(2,030 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wally Armour Chrysler Dodge Jeep Ram from DealerRater.

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Bought a 2023 Pacifica there yesterday. Shana our sales person was absolutely great. However my only disappointment was the rear camera is totally blurred out and you can't make anything out at all. Now I have to spend a couple hundred dollars to have it repaired, when it should have been done by them in the first place. You would think they want to make the car right before it goes for sale. In my opinion this is a safety concern.

Bought a 2023 Pacifica there yesterday. Shana our sales person was absolutely great. However my only disappointment was the rear camera is totally blurred out and you can't make anything out at all. Now I have to spend a couple hundred dollars to have it repaired, when it should have been done by them in the first place. You would think they want to make the car right before it goes for sale. In my opinion this is a safety concern.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Wally Armour Chrysler Dodge Jeep RAM. We strive to make sure every customer leaves happy. We apologize for missing the mark here.

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This dealership no different than the others! Always scamming for every dollar! Trade your car in and get half of what they are going to sell it for! Everything they tell you is a lie! They make the one your buying look enticing but they stick it to you on the back end. Traded in a car they insisted they could only give 5500 dollars! Was going to walk but then they offered 6500. Well this put the new car in my monthly payment range so I did in fact take the deal. Now my 6500 trade in sits on their lot for 12300 dollars. Moral! All car dealerships are a scam and they will lie no matter what to make 10000 plus off every deal.

This dealership no different than the others! Always scamming for every dollar! Trade your car in and get half of what they are going to sell it for! Everything they tell you is a lie! They make the one your buying look enticing but they stick it to you on the back end. Traded in a car they insisted they could only give 5500 dollars! Was going to walk but then they offered 6500. Well this put the new car in my monthly payment range so I did in fact take the deal. Now my 6500 trade in sits on their lot for 12300 dollars. Moral! All car dealerships are a scam and they will lie no matter what to make 10000 plus off every deal.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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Did not respond to inquiry. Sent email through the add link...crickets. Taking my cash elsewhere.

Did not respond to inquiry. Sent email through the add link...crickets. Taking my cash elsewhere.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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Went to look at car got there Ben the sale man who had conversation with my son by phone went over everything he needed I drove an hour out there to look over car and another sales man comes in changes everything Ben and my son talked about over phone needless to he didn't buy the car and so left so about a half hour after we left Ben the sales man was texting my son baby on about CASH KING just going on and on but this is the part thats gets me Ben the sales man starts calling my sons mother MY WIFE a CASH xxxxx now is that anyway to run a business and would love to know what I should do about this situation

Went to look at car got there Ben the sale man who had conversation with my son by phone went over everything he needed I drove an hour out there to look over car and another sales man comes in changes everything Ben and my son talked about over phone needless to he didn't buy the car and so left so about a half hour after we left Ben the sales man was texting my son baby on about CASH KING just going on and on but this is the part thats gets me Ben the sales man starts calling my sons mother MY WIFE a CASH xxxxx now is that anyway to run a business and would love to know what I should do about this situation

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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Gabe was amazing! I was given his name by another of his customers so I called ahead with a couple of choices I was looking at and he had them ready and waiting when we arrived. We ended up driving 3 different vehicles that day, made a trip to the bank and we were still in and out in 3 hours. The first hour and half was spent driving and deciding which one we wanted so to be fair, Gabe had all the paperwork done, car cleaned again, gas tank filled, and on our way in 1.5 hours. Our next purchase will come from Gabe at Wally Armour!

Gabe was amazing! I was given his name by another of his customers so I called ahead with a couple of choices I was looking at and he had them ready and waiting when we arrived. We ended up driving 3 different vehicles that day, made a trip to the bank and we were still in and out in 3 hours. The first hour and half was spent driving and deciding which one we wanted so to be fair, Gabe had all the paperwork done, car cleaned again, gas tank filled, and on our way in 1.5 hours. Our next purchase will come from Gabe at Wally Armour!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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People were very nice service was great, however they refuse to budge in their pricing so expect to pay what they ask.

People were very nice service was great, however they refuse to budge in their pricing so expect to pay what they ask.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Luv the service dept at Wally Armour …. They are the reason I keep coming back …. Al, Brad, and Devin all do an awesome job

Luv the service dept at Wally Armour …. They are the reason I keep coming back …. Al, Brad, and Devin all do an awesome job

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Shayna B. was amazing to work with. Honest, knowledgeable and quick (had me in and out with a beautiful Jeep in 2 hours.) The team there was clearly a family and I always appreciate buying from an environment like that. Easily the best car buying experience I’ve had!

Shayna B. was amazing to work with. Honest, knowledgeable and quick (had me in and out with a beautiful Jeep in 2 hours.) The team there was clearly a family and I always appreciate buying from an environment like that. Easily the best car buying experience I’ve had!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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The sales rep. was curtious and very helpful in selecting our new vehicle. I will definitely use this dealership again, and recommend it to my friends

The sales rep. was curtious and very helpful in selecting our new vehicle. I will definitely use this dealership again, and recommend it to my friends

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Ben was my sales rep when I walked in and made me feel comfortable and welcomed. He was super helpful, kind and personable which made the car buying process less stressful. Shado in financing was very professional and personable as well and presented all the number crunching material clear and easy. These two made my first time buying a car feel like a breeze.

Ben was my sales rep when I walked in and made me feel comfortable and welcomed. He was super helpful, kind and personable which made the car buying process less stressful. Shado in financing was very professional and personable as well and presented all the number crunching material clear and easy. These two made my first time buying a car feel like a breeze.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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