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Ron Marhofer Buick GMC

(317 reviews)
Visit Ron Marhofer Buick GMC
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–9:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–9:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 580-3715 (866) 580-3715
Used (888) 490-6561 (888) 490-6561
Service (330) 818-9136 (330) 818-9136

Reviews

(317 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ron Marhofer Buick GMC from DealerRater.

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Great service! Excellent staff!

Just wanted to say that my husband & I just bought a used Buick Encore from Ron Marhofer on 5/3/16. The staff are excellent! The salesman we had was Glenn Schiller, did an awesome job. From the time we walked into the building, till we signed the papers for our new ,used Buick Encore we felt like it was family taking care of us. Would recommend this car dealership to anyone. One HAPPY customer! Thanks so much. Mrs. Leslie Frank

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Leslie, We are so happy you felt like family because we think of you as family! Thanks for taking the time to write a review! Enjoy your Encore!

Great experience

We had done our research and had a specific vehicle in mind. Steve Richards was able to find us the vehicle we wanted and was a able to answer all of questions.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Beth, We are so glad you enjoyed your buying experience with Steve! Thanks for the review!

Good Dealership

Had a great buying experience here! Just a good approach to buying cars! No sales commission as they are all on salary, and they were honest about how they price the trade in. No hassle or peer pressure! I would come here to buy again!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

At Ron Marhofer you benefit from a highly competitive deal and an honest relationship based on trust. We are glad you enjoyed your experience and we look forward to serving you again in the future! Thanks for the review!

Just bought 2015 GMC Terrain

Just bought 2015 GMC Terrain from Steve Richards at Ron Marhofer. Found the car on internet it was as said when I went to dealer. Took test ride. Next day second test ride by myself returned and bought the car. Steve Richards was a to the point salesman and pushed the paper work through. He handled the plates and got me a fair trade in. tom ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tom, It sounds like Steve did a great job for you! Thanks for the review! Enjoy your Terrain!

Great Service!!!

Found a 2015 Chevy 2500HD truck I wanted to look at on line. Sent an email to dealership requesting information. Glenn Schiller returned my phone call in about 15 min. asking if he could help me. I requested to try to make an appointment to see the truck on Saturday after making the call on Friday. Glenn was also willing to come in on his day off if it was the only day I could see the truck. My wife and I went to see the truck on Saturday. The truck was as advertise. My wife and I purchased the truck on Saturday morning this was one of the best car or truck purchases I have ever had. We arrived at the dealership at 930 and was driving away with my new truck at 1230. Also got a great price for my trade in. Everything went Great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

At Ron Marhofer our goal is to exceed your expectations as a car (or truck) buyer and it sounds like Glenn did just that! We are so pleased you enjoyed your experience! Thanks for writing a review! Enjoy your 2500HD!

Would Buy At Mahofer Again!!

Purchased a pre-owned Chevy Traverse from Mahofer Salesman John Zeno. John was excellent to work with, very informative, not high pressure. I had been looking for sometime and found the right fit for me. Excellent experience at Mahofer, highly recommend this dealership to anyone looking to buy new or used.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Nick, Recommendations are huge compliments! Thank you! Enjoy your Traverse!

Would buy here again!

This is an easy place to buy a car. John Zeno was our salesman. John is professional, courteous and patient. He answered all of my questions and made me feel comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our goal is your total satisfaction & we are so pleased John was able to deliver that to you! We look forward to serving you again in the future! Thanks for taking the time to write a review!

Good price on a pre-owned SUV

We found a pre-owned Acura RDX on the internet and called right away to set up an appointment for a test drive. Jim Watt was our salesman and, like for another reviewer, he "held" the car for a few hours until I could make the trip down there from Cleveland. We were very interested in the Acura because low mileage RDXs are very hard to find and the price was quite competitive with what else is on the market. Jim and his team were very efficient and helpful in showing us the 'new' car, in appraising our trade-in vehicle, in processing the volumes of paperwork to finance the deal and most especially in being patient and staying a good bit past closing time to accommodate my husband's work schedule. It was a good ending to a fairly long hunt for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review, enjoy the Acura!!!

Wonderful experience! !

Everyone was very friendly and great to work with! They answered all my questions and I absolutely love my new vehicle! Such a great experience :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Great price on 2014 Town and Country

After searching the net for a particular T&C for my wife I ended up at Ron Marhofer Buick GMC in Canton Ohio. They had the best deal on the net within a 200 mile radius of my location. I called the dealership and spoke to salesman Steve Richards. I explained to him I didn't want to drive 2hrs to the dealership only to find that my internet find just sold, darn, we're so sorry about that! Steve said that will not happen because he could put a hold on it for drive time to the dealership. I arranged a test drive and headed to the dealership somewhat skeptical (I have had bad experiences in the past at other dealerships). When we arrived the van to my surprise was out front and ready for our inspection. We had a test drive in the one we came to see and looked at another T&C that was less expensive. We decided on the model we found on the net. Steve was great to work with ZERO pressure!! The only thing I didn't know up front was that this was a no haggle dealership, so when we came to that dreaded time to negotiate Steve said sorry we don't deviate on the price Jim. Well truth be told they were at least $1500-$2000 cheaper than any other vehicle we looked at online so the price wasn't an issue. To be honest it was a long day at the dealership due to them being short staffed (Not normal) in the finance department and 4 deals ahead of us. I can tell you that Steve has restored my faith in car salesman and the dealership was really a pleasure to work with. If you are like me and really dread the heavy handed sales techniques and all the drama of buying a new car call Steve and check out their dealership. It is not the usual buying experience these folks do care about service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jim, thanks for the great review! We will be sure to share your great experience with Steve!