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Ron Marhofer Buick GMC

(317 reviews)
Visit Ron Marhofer Buick GMC
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–9:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–9:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 580-3715 (866) 580-3715
Used (888) 490-6561 (888) 490-6561
Service (330) 818-9136 (330) 818-9136

Reviews

(317 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ron Marhofer Buick GMC from DealerRater.

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I'll never buy a car anywhere else!

I started my car buying experience at a different dealership and was completely unipressed with the sales team. My father in law suggested Marhofers. I was able to walk around and look at cars without being bombarded with sales pitches. Glenn Schiller did a magnificent job. He showed me the cars I was interested in and talked to me about the pros and cons of each. The finance team was even able to get me a better rate than my bank offered! And the whole process from start to finish only took a few hours. I would recommend this dealership to anyone looking for a quality used car or even a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Evaline, Thank you for your review! We appreciate your business & look forward to serving you again in the future!

Resently purchased

I was searching the web for a car for my wife and happened upon Ron Marhofer's site. I was somewhat concerned about it being 1 1/2 hours away, but David Ashton was more than pleasant and more then willing to adjust his schedule to fit me. The experience was great and the overall process was easy and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for making the drive! We appreciate your business!

"Great Experience"

Want to thank Steve Richards and the rest of the Marhofer bunch for making our purchase of our GMC Terrain a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Rick & Sandy, Thanks for the review! We appreciate your business! Enjoy your Terrain!

Perfect car for me!

Love the new look at the Whipple address. Personnel were very approachable and no pressure. Luigi helped with my trade in and I enjoyed listening about the information of their dealership. I am a repeat buyer and have had a great experience each time over the years, including last week when purchasing a car. Jim was so helpful and worked with me on all my questions and requests. He helped me find a specific car and price. His communication has been the best and appreciated! Also, Tristan was great helping me with the paperwork and warranty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mary, Thank you for your loyalty! We appreciate you taking the time to write a review!

Thank you, thank you, thank you!

I have to say this was the best experience I have every had buying a car! I had the pleasure of meeting David from calling to ask questions about the car because we live almost 2 hrs away to buying it the same day. He and everyone else that we came into contact with was friendly, polite and helpful. Completely worth the drive!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Becky & Steve, Thank you for taking the time not only to drive to us but to also write a review! We appreciate your business!

Perfect Experience :)

My husband and I recently started a car search for a used Chevy Equinox, which led us to this dealership, and specifically, to Jim and Tristan. We looked into cars at other dealerships before we settled on this one, but none were as courteous, knowledgeable, accommodating, or price friendly. From the initial response to my email asking about the car, to check up calls and emails (none abrasive or pushy!), to being respectful of the time it took my husband and I to decide, to the efficiently at completing the deal, we were incredibly happy with our experience. We would definitely purchase a car here again, and have nothing but the best to say about Jim and Tristan. We came away with a great car and an easy, pleasant buying experience :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Beth, Thank you for sharing the details of your experience with Jim & Tristan! We appreciate your business & look forward to serving you again in the future! Enjoy your car!

Great Vehicle

I wasn't sure about buying a car from a different state but the salesman - Marcus McMullin made it easy. He handled all the details and got the vehicle to us. He followed the sale through 4 days until the car was delivered. The car is everything we had hoped for and checking around was worth it! I never met him, but this salesman represented the dealership well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking a chance on us! We appreciate your review and your business! Enjoy your car!

Great dealership

Great dealership and Jim was the best salesman I've ever dealt with. Every question i had he gave me honest answers. They gave me a fair trade on my nissan altima which i bought from a terrible dealership (Vandevere) and was able to get a 2014 malibu with super low miles and a great price that i love. The process was easy. I see why they got great reviews defiantly would come back or recommended them in the Akron/Canton area over everyone else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for sharing the details of your experience with Jim! We appreciate your business & look forward to serving you again in the future! Enjoy your Malibu!

John Zeno

John was the perfect salesman. I talked to him a couple of times before purchasing my car, and never felt pushed to make a decision. Overall it was a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ken, Thanks for taking the time to write a review! We appreciate your business! Enjoy your car!

Worth the drive!!!

We live in Cambridge and I was hesitant to drive and hour away from home car shopping. We drove on the lot at 25 minutes to closing time and were greeted with open arms. The phone calls and emails were wonderful over the next two days making sure it was worth the drive to see their car. Every worker there that Saturday was so kind and social. The process was fast and easy with our preapproval. And who doesn't like Free Soda! After such a traumatic week that forced us to car shop it was easied with such a wonderful buying process! Thank you Chad and the team for the beautiful suburban we brought home and an easy buying process. We love a seller who doesn't force and you'll get that with Chad! Thank you from the West Clan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for making the trip! We appreciate your review & your business! Enjoy your Suburban!