Performance Kings Honda

The oil change was done in a time that met my expectations. My issue was with the tire offer that came when I went for the pickup. I was offered 2 tires for $650, but alternatively if I bought 3 tires for $1,200 I would get a 4th one free. The dishonesty is what I found to be infuriating. The offer sounds like Kings is giving a free tire when in fact they are only giving a $25 discount per tire if the customer purchased 4 tires instead of 2. To present the offer as a free tire is dishonest. I wouldn’t mind if a $25 discount was openly offered, but to disguise it as if a free tire was being given just leaves a bad taste in my mouth.

Bait and Switch and used every sales tactic. Marked up my Money Factor by a ridicules amount.

Terrible!!! We got a dealer quote from the Edmunds app. The dealer internet guy called to verify we got the quote. We were told the number we got is the selling price not including taxes and fees. So we setup an appointment to go in and were passed off to another salesperson who we bought a car from 18 months previous at the same dealership, since the internet guy can’t close the deal for some reason. We get a sheet from the salesman with our quoted price plus all kinds of additional packages, plus a 299 charge for mudflaps and also a strangely high title/filing fee of $175. The car we bought from the same salesman/dealer 18 months prior had a $21 title/filing fee and the 299 mudflap fee was included in the selling price of the car which we had to twist their arm to do at that time. We declined the packages which took a bit to remove from the sheet. When we questioned both fees the salesman said there was no way to avoid the extra 299 mudflap and the 175 title filing fee. When I showed him the deal sheet from 18 months prior and said this has to change or we walk he disappears twice (once for each charge adjustment) for a while and comes back with a $41 title/filing fee and the 299 mudflap cost was now included in the internet price we were quoted. Terrible way to treat returning customers! Plus how ethical is it to play around with the title/filing fees. They cleaned the car up and brought it into the show room while we were waiting on the finance guy. Upon looking at the car in the showroom we discovered the car had a dent on the back moulding attached to the bumper and bumper a mark where it looks to have absorbed contact. We pointed it out to our salesman and basically said we can’t close on this car until that’s fixed. He looked thru his inventory and found another car that had only a few differences. So we looked at it test drive it and told the salesman we would switch to that car as long as the price negotiated on the other car would remain the same to which he agreed. Then we waited for a bit only to be hit with we had to pay -400 more since the MSRP was higher on the indented car. We should have walked at this point but did not since we had already invested 4 hours into what should have been a much shorter process. Then when we get into the finance guy and we notice the selling price we agreed to (internet price plus 400), was 750 higher. The finance guy said it was because a rebate was being applied to the deal after the selling price. No mention of the rebate from anyone until this point. We were 5 hours in at this point so we agreed to the deal which we seriously regret. The $750 rebate should have come off of the selling price but was unscrupulously added to it (which we paid taxes on) then subtracted out lower in the deal sheet. What an incredibly underhanded way to treat return customers. It was our fault though for not walking away when we were told we had to pay $400 extra for the switch after being told we wouldn’t and then seeing the rebate for the first time on the deal sheet presented to us by the finance guy. The rebate should have been told to us during the negotiating process and should be applied after the selling price is agreed to to lower the price not to keep it the same. Basically the dealer took the 750 rebate and charged us tax on their profit of it. Plus what’s up with the attempt to charge us $175 for the title/filing fees. Hopefully anyone who reads this won’t make the same mistakes we did. As return customers we ended up being really disappointed! We expected better. What should have been a quick 2 hour process with getting the internet price turned into a painful process. Never again!!!!

Love doing the pick up and delivery option. Very informative on what needs to be done and cost. Highly recommend

Michael was great to work with! Definitely recommend working with him if you’re purchasing a car!

Call Matt Falciani at Kings Honda if you want a great experience. He's the best!

Excellent visit. Samantha was extremely helpful. She explained everything in detail to me and was very understanding

Incredible service from every department, service, sales, finance. Everyone was very friendly and not at all pushy. I have purchased vehicles and have had service done here in the past and good people is why I continue to return.

Always great Service at a fair price. We will be regular customers for a long time.

The best dealer in town. We will tell every one we know.The sales man dewane is the best. Very friendly and easy to convince customers with smile.