Performance Kings Honda

, and unfortunately, I had to walk away after spending nearly five hours negotiating and reviewing paperwork. From the beginning, I was very clear about my budget, and after a lot of back-and-forth, the manager, Larry, finally came back with a price that was very close to what we had agreed upon. We signed a piece of paper confirming the final sale price of the vehicle (excluding tax, tag, and title). However, once we got to the finance office, we noticed that the final sale price of the vehicle was $499 higher than what we had agreed upon. Naturally, we questioned this, and were told that our salesman would come in to discuss it. When he finally arrived, he was visibly irritated and had to rummage through the trash to find the original negotiation papers. Eventually, he told us that the $499 was for something called the “Pulse device.” I had never authorized such a charge, and when I asked for it to be removed, the dealership refused. Upon further research, I found that the “Pulse” is a blinking light that costs a fraction of a dollar, yet they were charging me $500 for it. This was the breaking point for me. After all the time spent negotiating and finally agreeing on a price, they added an unapproved, unnecessary fee to the bill of sale. Given this dishonesty and the way I was treated, I walked out. I would not recommend this dealership based on my experience. It’s disappointing to spend so much time at a place only to be hit with hidden fees and questionable tactics when it’s time to sign the deal.

I’ve been a loyal customer of Performance King’s Honda for years, always satisfied with the service department’s excellent work on my vehicle. Naturally, when I started researching my next car purchase—a 2025 CR-V Hybrid—I decided to visit the sales side. Unfortunately, this experience has completely turned me away from this dealership. From the start, I was upfront and honest: I was not buying today, just gathering information to make the best financial decision. But instead of being met with transparency and professionalism, I was met with evasion and excuses. The manager outright refused to provide any details beyond the list price, claiming incentives and inventory change too frequently. I simply wanted to know the current incentives and what my out-the-door price would be if I purchased within the month. Other dealerships have readily provided this information in the past, so why not here? This entire experience felt like a deliberate attempt to keep customers in the dark. I don’t know if this is a new industry trend, but I find it extremely frustrating. Am I supposed to lie and say I’m ready to buy just to get basic information? That’s unfair both to customers and to honest salespeople. If a business has competitive pricing, why are they so afraid to be upfront about it? Because of this lack of transparency and unwillingness to assist me, Performance King’s Honda has lost my business. Buying a car is a major financial decision, and I refuse to work with a dealership that operates in such a manner. I’ll be taking my business elsewhere—where honesty and fairness still exist.

Customer service does not seem to be the focus here. My fiancee and I went in to sell my car and to buy a new one. I requested these to be separate transactions as the new car was going into her name (needing to switch things around to accommodate a mortgage loan as we are also trying to move). I was told by the sales rep and by the manager that we could still process it as a trade-in and they could get me whatever paperwork was required. I was clear that the vehicle I was selling to them was only in my name and my fiancee's name could not be on that paperwork I needed for the sale. They assured me it would not be a problem. So, we did it. After spending over 6 hours at the dealership, we had a beautiful new Highlander. The first problem came in afterwards, when I reviewed the documents, my fiancee's name was on everything. Nothing on the sale of my car was written the way I told them was necessary. I called over 10 times in 3 days, left messages with 2 managers who never returned my calls. I spoke with 2 other managers who said they would get back to me, and they never called back. I left a message with the General Manager, and still got no call. Finally, on the 4th day, my fiancee was able to get ahold of the gentleman in finance that handled our account. It still took 4 calls and 2 additional days before we finally received the documents I needed (which I still had to make edits to). The second problem arose when said finance officer called my fiancee over a month after the purchase to tell her there was a problem from title. He asked if she ever used any other names (big nope), then the next day asked what name she had on the title of the trade in. Apparently, when I told them she wasn't on the car we were selling, they were not listening, any of the 4 times I said it to make sure they understood. Meanwhile, I tried to follow up with this finance officer on the matter. Every time I would call him directly, he would send my calls to voicemail, for 3 days. I left several messages, no return calls. My fiancee has still not heard back from him since the conversation where she told him again that she was never on that title. He had said then that they would need me to sign some forms and get a copy of my license. But, they did take my license and get a copy when we made the purchase, and I did sign some forms then too... so did they screw up and give me the wrong forms or file it all incorrectly? We are still waiting to know the resolution...

Horrendous experience taking out vehicle in that had some issues. $4000 plus quote. We told them to forget it. Took to a reputable mechanic in Mason. He looked at all the issues needed on the quote. Many were erroneous. And he fixed is for $1700.

Had some maintenance work done on my HRV; was kept very much "in the loop" as far as what was being done to my vehicle & when the work would be completed. Would definitely come back for all my service needs.

Horrible horrible horrible experience. I bought a car back in May 2022ish. We bought the tire warranty. I used it for the first time back in August last year. I went to get my tires rotated last month and all the warning lights and everything came on. They put the wrong size tire on. I have called probably 6-7 times and messaged and talked to different people. Even left messages for the managers, always being told their passing along the message and someone will get back to me. It’s been over a month with me consistently calling and still have not gotten anywhere.

Horrible horrible horrible experience. I bought a car back in May 2022ish. We bought the tire warranty. I used it for the first time back in August last year. I went to get my tires rotated last month and all the warning lights and everything came on. They put the wrong size tire on. I have called probably 6-7 times and messaged and talked to different people. Even left messages for the managers, always being told their passing along the message and someone will get back to me. It’s been over a month with me consistently calling and still have not gotten anywhere.

The service department manager turned me off from this car dealer and possibly Honda for my next new car purchase. I bought a new Honda Fit in 2015 from Performance Kings Honda and I’ve taken it there for service over the years. On August 6, 2024, it had a faulty airbag indicator light on so I brought it to Performance Kings Honda for repair. The diagnostic revealed that the driver seat airbag was not functioning. An airbag is not something a car owner can perform maintenance on like an oil change, new brakes or tires. This is a safety mechanism that should last for the life of the car. The service manager from Performance Kings Honda refused to provide goodwill assistance. The dealer that we bought our car from would not rectify a defective driver seat airbag or advocate Honda Corporate for replacement because the car was beyond the warranty period. Cars are built to last well beyond 3 years, or 36,000 miles, and the airbags should not fail. Sadly, consumers will have to wait and see if there are accidents involving death and injury and the government issues an airbag recall instead of this dealer caring about their customers and proactively repairing this. I paid the $1,113.44 for the airbag replacement but as a consumer, this is wrong.

If your looking for a dealership that responds once or twice a day with little to no information that’s useful than go here. Call them and they say they call back, they don’t. I’ve heard of performance being being from others now I believe them.

Paul and the entire service team always do a great job. I am always able to get an appointment quickly and service is speedy. Went in for just a battery replacement, found several other things that were able to be taken care of same day. Paul always tries to throw in coupons or check what may be covered under warranty to ensure you get the best price! Very happy with the service!