Reviews
Agent was good Financial work was a bit long and found one item I was not aware of when I signed as was tired and hungry but it was removed .
Agent was good Financial work was a bit long and found one item I was not aware of when I signed as was tired and hungry but it was removed .
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
We’re glad our team helped you, and we apologize for any inconvenience during the financial process. Thank you for your patience and understanding. - The Performance Kings Honda Team
Wish I would have booked with Cody who usually is my service guy. I got Joe who told me 90 minutes for sevrvice. After 2-1/2 hours I get notice my car is finally done. I try to pay but Joe is on the phone with other customer and doesn’t acknowledge me. I get someone else to check me out but have to wait for Joe who hands me my key fob without my other keys attached. I pull forward to get my keys back on my fob and try to turn right and hear horrible noise that sounds like coming from my tires. I pull back in and after waiting another hour or so I get my car back. It wasn’t the tire rotation it was the changing of the rear differential fluid. I will be sure to get Cody next time. Joe seemed overwhelmed. I normally get very good service at this location and will certainly go back but I did not feel like a valued customer this trip
Wish I would have booked with Cody who usually is my service guy. I got Joe who told me 90 minutes for sevrvice. After 2-1/2 hours I get notice my car is finally done. I try to pay but Joe is on the phone with other customer and doesn’t acknowledge me. I get someone else to check me out but have to wait for Joe who hands me my key fob without my other keys attached. I pull forward to get my keys back on my fob and try to turn right and hear horrible noise that sounds like coming from my tires. I pull back in and after waiting another hour or so I get my car back. It wasn’t the tire rotation it was the changing of the rear differential fluid. I will be sure to get Cody next time. Joe seemed overwhelmed. I normally get very good service at this location and will certainly go back but I did not feel like a valued customer this trip
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Kathy, I'm truly sorry to hear about the issues you encountered during your recent visit. It's disappointing to know that we fell short of the high standards of service you typically receive from us. We take all feedback seriously, and I'd like to address your concerns more thoroughly. Could you please reach out to me at your earliest convenience? Thank you for your feedback and continued business. - Eddie Simpson - Service Manager - 513-774-6015
Good service, nice staff, recommend to going there, Performance king Honda is fantastic place to go for services 👍👍
Good service, nice staff, recommend to going there, Performance king Honda is fantastic place to go for services 👍👍
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for your recommendation! Thank you for choosing Performance Kings Honda and sharing your kind words about our team.
Michael Cook was fast, professional, and direct. Adding more words to meed the minimum required.
Michael Cook was fast, professional, and direct. Adding more words to meed the minimum required.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your business and your review! Thanks from the Performance Kings Honda Team!
Michael Cook was amazing professional, with detail, poise, promptness, easy to work with always with a smile. Way to go!
Michael Cook was amazing professional, with detail, poise, promptness, easy to work with always with a smile. Way to go!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the shoutout to Michael Cook and our team! We look forward to seeing you next time at Performance Kings Honda!
The salesman was very professional, responsive and generally good to work with. The finance guy was the best I have ever worked with. Seriously. Regarding my trade, it is the value I received was the reason I was willing to drive 500 miles round trip. The only negative was the windows were poorly cleaned, very hazy with streaks. I would recommend ongoing training for all salespeople on Honda Certified program.
The salesman was very professional, responsive and generally good to work with. The finance guy was the best I have ever worked with. Seriously. Regarding my trade, it is the value I received was the reason I was willing to drive 500 miles round trip. The only negative was the windows were poorly cleaned, very hazy with streaks. I would recommend ongoing training for all salespeople on Honda Certified program.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the thoughtful review and feedback for the Performance Kings Honda team! It was a pleasure to work with you, and we wish you safe travels ahead in your new ride!
I made a reservation for an oil change and tire rotation. It took them 3 hours to complete. Why take a reservation if you’re not going to hold the time slot?
I made a reservation for an oil change and tire rotation. It took them 3 hours to complete. Why take a reservation if you’re not going to hold the time slot?
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and apologize for the delay you experienced, which is not in line with our expectations. It concerns us to know that your visit took longer than anticipated, as we strive to offer timely and seamless service experiences. Please reach out so we can better understand the situation and ensure that your expectations are met. Thank you for your understanding and patience. Eddie Simpson - Service Manager - 513-774-6015
Rolled in for an oil change. Casey and technicians were expediant in getting our Pilot onto a lift and doing an inspection. They found a gaurd plate rubbing against a wheel and fixed the problem. Oil change and a quick reset of dash to 100% and we were on our way. Casey was very polite and knowledgable. Also arranged for a drive belt change because suv is a 2014 with very low mileage but sits outside. The technician did a great job in videoing the inspection process.
Rolled in for an oil change. Casey and technicians were expediant in getting our Pilot onto a lift and doing an inspection. They found a gaurd plate rubbing against a wheel and fixed the problem. Oil change and a quick reset of dash to 100% and we were on our way. Casey was very polite and knowledgable. Also arranged for a drive belt change because suv is a 2014 with very low mileage but sits outside. The technician did a great job in videoing the inspection process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Frank, thank you for choosing Performance Kings Honda and sharing your experience with Casey and the team. We look forward to seeing you again soon!
Samantha at Performance Dealer Honda I. The service department was very helpful and informative. I definitely recommend this company for their support with any car issues and Samantha for her help.
Samantha at Performance Dealer Honda I. The service department was very helpful and informative. I definitely recommend this company for their support with any car issues and Samantha for her help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the recommendation, Shelby! We’ll pass your praise along to Samantha and the team. See you next time at Performance Kings Honda!
After some time they started working with us and we were able to negotiate a good deal
After some time they started working with us and we were able to negotiate a good deal
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
We are so happy that our Performance Kings Honda team delivered an excellent experience. Thank you, Kyler!