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Joseph Buick GMC Trucks

(532 reviews)
Visit Joseph Buick GMC Trucks
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday 12:00pm–4:00pm Closed
New (513) 297-2873 (513) 297-2873
Used (513) 297-2702 (513) 297-2702
Service (513) 297-2349 (513) 297-2349

Reviews

(532 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joseph Buick GMC Trucks from DealerRater.

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We have been happy with our former and current service.

We have been happy with our former and current service. Ruben was helpful, knowledgeable and not pushy. We are very pleased with our purchase. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

Always a pleasant experience, great service and friendly

Always a pleasant experience, great service and friendly staff. I greatly recommend and will continue to have services done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Great experience.

Great experience. Quick and efficient purchase. Appreciate everyone I worked with - very friendly and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Joseph Buick GMC. It's great to hear that we were able to assist you and that you had such a positive experience.

My car was serviced in a timely fashion.

My car was serviced in a timely fashion. Employees are friendly and courteous. No complaints.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Great experience!

Great experience! I live 2 hours from the dealership. The sales and finance team were able to put together a deal over the phone to save time. Once I came in the service department had my new truck ready to go. It was a pleasure from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

Ishawn was amazing.

Ishawn was amazing. From the time we entered the lot until we purchased our car, he handled our journey with care. He even called a few days later to check in and to make sure we scheduled follow-up logistics. We greatly appreciate Ishawn and the Buick team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sydney, it's fantastic to hear that Ishawn provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Joseph Buick GMC!

I've had a great experience with the dealership.

I've had a great experience with the dealership. From purchase to routine oil changes. Fair price for oil change and I don't have to worry about a loose oil plug. I had 3 bad experience with local oil changing places.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Second time I have had my oil changed and have a leak

Second time I have had my oil changed and have a leak again tired of having to go back

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Wonderful Service Highly recommended them!

Wonderful Service Highly recommended them! You can always trust Joseph Buick GMC. Call them when you are ready

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

the work done at the dealers was fine as it always has

the work done at the dealers was fine as it always has been however my new card from Barclays is a BIG disappointment - tell them to get their act together!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.