I inquired about a car I found at their dealership late at night, by the next morning they had already responded to me, very kind, good customer service!
Staff was very friendly and no pressure to buy anything. Very willing to let us test drive cars that they knew were weren’t going to buy.
Thank you Sheli for the opportunity!! Keep us in mind in the future! Honda East
Seth is a new salesman, but very professional and knowledgeable. Great buying experience. Would go back for next vehicle. Love My CRV...
Thank you for the kind review! We appreciate your patronage.
This dealership would get negative stars if they were available. They should only sell new cars if they have no knowledge of the the used cars they are... selling. Our salesman Gary Lewis was clueless about the car and really did not care if he made a deal or not. If you wish to be treated like you are wasting their time, be put in a room full of other customers trying to make deals, and watch the sales managers talk about customers after they leave, Then this is the dealership for you!
Worst ...... I asked specific questions before I drove 84 miles with my 84 year old father. When I arrived for their alleged VIP service the car did... not have gas in it. I liked the car and went in to talk about the financing that was already approved via telephone call and they said that was not available. No integrity what so ever. Can't believe the clarifying questions I asked in advance and received approval on only to have them change their mind after I made the trip. Again do not go to this dealer!
Bob and Seth at Honda East were both excellent and guided us through the buying process with ease. They were extremely knowledgeable, friendly and helpful... without being pushy. I had one small issue that I realized after I got home, and even though the sale was complete, they still followed up with me right away and guided me through the process. When I eventually buy another car, I will go back to them.
I just Bought my new Civic and was very pleased with the treatment I received at the dealership ! My sales person Drew was great to work with along with... Bob Shafer as well as the managers Chad Brown and Mike Bollinger. I would recommend anyone shopping for a new vehicle to go to these guys first.
From beginning to end, Bob treated us very respectfully and was quite accommodating. Without haggling, Bob was able to offer the best price. I spoke with... several dealers and researched via Internet to beat his price but could not without accepting 'strings attached.' He searched for the vehicle with the color and features we were looking for and found/retrieved it within a couple of days. He didn't even begin to try to push one on us that was already on the lot. I would recommend Bob Shafer to anyone looking for a vehicle. We felt very comfortable with him and look forward to dealing with him again someday.
I just leased my new Civic from Honda East. Bob Shafer and Andrew Bausch was great to work with and made the process very easy. I would recommend my friends... and family to come and purchase a vehicle from them. Also Chad Brown and Mike Bollinger were great help to work with.
I just bought an excellently priced vehicle from Honda East yesterday. Wow, what a quick and painless experience. From Ryan O'Neil in the internet department,... to my salesman Weston Hermans, to Joe Lauber in finance, my entire purchase was a great example of customer care and service. Chad Brown, the sales manager, gave me a great deal on my trade and a great price on my new car. It was well worth the 4 hour drive. Thanks a lot Honda East!