Reviews
Great Service
Eduardo Pena is the best service person on the planet!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
F350 Service
Took my new F350 in for first service - Edgardo Pena was tops in getting me in and done swiftly. Thanks for a great job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
my favorite ford dealer
I used Quick Lane,twice this month for both my cars.James Smith took care of what I needed.promptly,professionally and with a smile.He is a pleasure to deal with and deserves a raise.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
No hassle experience.
I've bought dozens of cars and motorcycles over the years and typically it's a several hour process. While I realize it takes time, some dealerships seem to take pleasure in seeing just how long they can keep you in one office or another. My sales rep Ed Okin made sure the process was smooth and easy. Once we agreed on a deal, the paperwork was done and I was out of there in about an hour. This was one of the best car buying experiences of my life. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New Car
Joe Hunter my sales rep was very helpful in the whole car buying process, would defiantly recommend him to people I know, Thank you for everything Joe....... Debra happy customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service!
Brought my 2012 Ford Explorer in for service - Alex Jozefyk spent time with me to take all the info, review with me & set a date for service. The timing, service & repairs were great & Al Packer (Alex) were even able to get some of the items in under warranty for me - which I did not expect. Thanks Guys - what a great job! Tom Faso Jr - West Palm Beach A Satisfied Customer
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Director of Reentry and Men's Services
I was totally satisfied with Jason Salvador attention to detail, honest report, and his openness to assist me with my new vehicle. I felt very comfortable with Jason throughout the process of purchasing my new truck. Jason made it very easy to discuss what I was looking for in my new vehicle. It was a pleasure purchasing from Al Packer Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
they made it right
We had a purchase agreement to buy a used car from this dealership the week of 1-19-15. After being jacked around for 6 days.. first the car was in being detailed and then the car had been transferred to another dealership and could not be sold to us anymore. Our salesperson was very apologetic and I actually felt bad for him. I contacted the sales Manager, Tracy on 1-26-15 and told him what I thought of his shady dealings. On Tuesday 1-27-15 a new trade in came in and our salesman Anthony contacted us and gave us first dibs on the vehicle. They sold it to us at an exceptional price and were very apologetic and professional with the remainder of this transaction. Yes I would recommend this dealership especially Anthony Moretti. My husband flew to florida and picked up the car. Thanks Anthony for making this deal happen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John Fisher - Reliable Service Supervisor
From the time you pull up into the Service Lane until you drive out the exit, John Fisher "has your back" regarding your vehicle's maintenance and repairs. Knowledgeable, professionally thorough, and fast paced in his attention to service details. Like family, he's the reliable father-figure you regret seeing in your rearview mirror as you drive away with total confidence that your vehicle has received the best service in the business. Laura Beth Hall and husband Phil Holloway from Texas
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Luce Gesten - a sales success story
Our recent purchase of a pre-owned 2011 Ford Edge was a truly unforgettable experience. Luce Gesten, our knowledgeable sales professional, handled this transaction with swift thoroughness, reliable product information, and - true her own nature - good French humor. Though plates and title are still pending delivery, we both look back at our Al Packer Ford purchase experience with pleasure. Respectfully - Laura Beth Hall and Phil Holloway
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
