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Al Packer Ford West Palm Beach

(279 reviews)
Visit Al Packer Ford West Palm Beach
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–2:00pm
Sunday 11:00am–5:00pm Closed

Reviews

(279 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Al Packer Ford West Palm Beach from DealerRater.

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Great Service

Eduardo Pena is the best service person on the planet!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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F350 Service

Took my new F350 in for first service - Edgardo Pena was tops in getting me in and done swiftly. Thanks for a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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my favorite ford dealer

I used Quick Lane,twice this month for both my cars.James Smith took care of what I needed.promptly,professionally and with a smile.He is a pleasure to deal with and deserves a raise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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No hassle experience.

I've bought dozens of cars and motorcycles over the years and typically it's a several hour process. While I realize it takes time, some dealerships seem to take pleasure in seeing just how long they can keep you in one office or another. My sales rep Ed Okin made sure the process was smooth and easy. Once we agreed on a deal, the paperwork was done and I was out of there in about an hour. This was one of the best car buying experiences of my life. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New Car

Joe Hunter my sales rep was very helpful in the whole car buying process, would defiantly recommend him to people I know, Thank you for everything Joe....... Debra happy customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service!

Brought my 2012 Ford Explorer in for service - Alex Jozefyk spent time with me to take all the info, review with me & set a date for service. The timing, service & repairs were great & Al Packer (Alex) were even able to get some of the items in under warranty for me - which I did not expect. Thanks Guys - what a great job! Tom Faso Jr - West Palm Beach A Satisfied Customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Director of Reentry and Men's Services

I was totally satisfied with Jason Salvador attention to detail, honest report, and his openness to assist me with my new vehicle. I felt very comfortable with Jason throughout the process of purchasing my new truck. Jason made it very easy to discuss what I was looking for in my new vehicle. It was a pleasure purchasing from Al Packer Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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they made it right

We had a purchase agreement to buy a used car from this dealership the week of 1-19-15. After being jacked around for 6 days.. first the car was in being detailed and then the car had been transferred to another dealership and could not be sold to us anymore. Our salesperson was very apologetic and I actually felt bad for him. I contacted the sales Manager, Tracy on 1-26-15 and told him what I thought of his shady dealings. On Tuesday 1-27-15 a new trade in came in and our salesman Anthony contacted us and gave us first dibs on the vehicle. They sold it to us at an exceptional price and were very apologetic and professional with the remainder of this transaction. Yes I would recommend this dealership especially Anthony Moretti. My husband flew to florida and picked up the car. Thanks Anthony for making this deal happen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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John Fisher - Reliable Service Supervisor

From the time you pull up into the Service Lane until you drive out the exit, John Fisher "has your back" regarding your vehicle's maintenance and repairs. Knowledgeable, professionally thorough, and fast paced in his attention to service details. Like family, he's the reliable father-figure you regret seeing in your rearview mirror as you drive away with total confidence that your vehicle has received the best service in the business. Laura Beth Hall and husband Phil Holloway from Texas

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Luce Gesten - a sales success story

Our recent purchase of a pre-owned 2011 Ford Edge was a truly unforgettable experience. Luce Gesten, our knowledgeable sales professional, handled this transaction with swift thoroughness, reliable product information, and - true her own nature - good French humor. Though plates and title are still pending delivery, we both look back at our Al Packer Ford purchase experience with pleasure. Respectfully - Laura Beth Hall and Phil Holloway

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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