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Crown Buick GMC

(1,214 reviews)
2023 national dealer award
View 25 awards
2023 national dealer award 2023 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,214 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Buick GMC from DealerRater.

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David Cox

David the salesman made the process extremely easy to make the decision from the pricing to trade in value. Also, the process physical transaction was short and painless.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your time and your kind review. We are pleased to hear that David was able to help you find the perfect vehicle to meet your needs. We look forward to seeing you again when your new car is ready for its first service! Your Friends at Crown Buick GMC

Friendly staff!, great buying experience!

excellent experience, good car, great buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your time and kind review. We are pleased to hear that we were able to go above and beyond your expectations. We look forward to seeing you again when your new car is ready for its first service. Your Friends at Crown Buick GMC

Exceptional Service

We dealt with "Tammy Wagner" at Crown Buick St Petersburg Florida yesterday and I have to say the Dealership I know as it served my Buick Enclave for a few years and was quiet impressed. But yesterday I experienced, without a doubt, the best service I have evEr had in dealing with any type of purchase. Your Sales Consultant Tammy Wagner was exceptionally knowledgeable and the service she provided to us made our day more comfortable and reassuring us that we made the right decision and in the vehicle we purchased. She was indeed an excellent asset to your Sales Team. I take my hat off to the Dealership for hiring people like Tammy as she made us very comfortable. We have already given her name and your dealership to a few friends. Great Sales associate to have on your team. I & E Clarke

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! Tammy is a great asset to our team and will be happy to hear about your positive experience. Have fun cruising around in your new car! Your Friends at Crown Buick GMC

JOAN TAYLOR

GOOD EXPERIENCE GREAT FACILITY LOTS OF INVENTORY PLEASANT SALESPEOPLE

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Congratulations on your new car. Thank you for spreading the word that Crown Buick GMC makes the car buying process easy and fun! Your Friends at Crown Buick GMC

Outstanding service

I must say that the service I received at Crown Buick was the best experience I've ever had. I had new tires and brakes installed on my truck. The truck handles and brakes better than it ever had. The technicians in the shop especially Tom and Chris really now and care how to service your vehicle. If you are looking for a repair shop that really cares about you and your vehicle, than you need to try the service department at Crown Buick GMC.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for spreading the word about the great service you received at Crown. Tom and Chris are great assets to our team and will be happy to hear about your positive experience. Your Friends at Crown Buick GMC

amazing sales rep

When in need of a new vehicle, the worst part is dealing with the sales people. Today i found out that not all salesmen were created equal. I decided after a month of research that a GMC Envoy was the car for my family. I looked up local dealers and settled on Crown Buick GMC. I pulled into the lot and was greeted by Brian Gert. He didn't look the part of the greasy conman sales guy. He didn't ask the typical sales questions, didn't pressure me and talked to me like a normal person. I told him what i was looking for and before i knew it the car was mine. His knowledge and people skills were a relief from the normal painful experience. Great job Brian!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

On behalf of everyone here at Crown Buick GMC, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Brian Gerts was such a great help. Your Friends at Crown Buick GMC

Best Buying transaction of a vehicle I have ever h

Brian Gerts was my salesman and did a fantastic job of a speedy transaction. We drove to this dealership from New Orleans to buy the Jeep my wife wanted. We did most of the paperwork via email but I was a little worried "the deal" would have some added costs when we arrived. NOT SO, the deal he promised via email was the deal when I got to their facility. They gave me a great dollar amount for my trade and we were in and out in about an hour. They also delivered the vehicle clean and full of fuel. I will definitely look to this dealership for a vehicle when we are in the market again. I have bought, sold, and traded many vehicles in my life and I give these guys an A+++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! Brian Gerts is a great asset to our team and will be happy to hear about your positive experience. Have fun cruising around in your new car! Your Friends at Crown Buick GMC

Crown Buick GMC

Very nice experience thanks to sales rep Mike Clark.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your time and your kind review. We are pleased to hear that Mike Clark was able to help you find the perfect vehicle to meet your needs. We look forward to seeing you again when your new car is ready for its first service! Your Friends at Crown Buick GMC

GREAT SERVICE.

WE PURCHASED OUR NEW CAR TODAY AT CROWN BUICK GMC AND OUR SALESMAN, TOM CHENEL, WAS MORE THAN HIGHLY EFFICENT. HE WAS COURTEOUS, KIND AND EXTREMELY HELPFUL. IT MADE CAR BUYING A PLEASURE AND WE WILL RECOMMEND THIS DEALERSHIP AND SALESMAN TO OTHERS. THANKS AGAIN, THE SILVA FAMILY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

On behalf of everyone here at Crown, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Tom Chenel was such a great help. Your Friends at Crown Buick GMC

Harry Ossenberg

Harry is an outstanding employee in the service department. He is patient, tolerant and quite adaptable and accomodates the hectic schedules of busy consumers. Plus, he is friendly and extremely knowledgable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your great experience with us. We are glad to know you were pleased with our dealership and we hope you come back again. Harry Ossenberg will be thrilled to hear your kind words as well. Your Friends at Crown Buick GMC