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Crown Buick GMC

(1,217 reviews)
2023 national dealer award
View 25 awards
2023 national dealer award 2023 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,217 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Buick GMC from DealerRater.

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Crown Buick GMC

Very nice experience thanks to sales rep Mike Clark.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your time and your kind review. We are pleased to hear that Mike Clark was able to help you find the perfect vehicle to meet your needs. We look forward to seeing you again when your new car is ready for its first service! Your Friends at Crown Buick GMC

GREAT SERVICE.

WE PURCHASED OUR NEW CAR TODAY AT CROWN BUICK GMC AND OUR SALESMAN, TOM CHENEL, WAS MORE THAN HIGHLY EFFICENT. HE WAS COURTEOUS, KIND AND EXTREMELY HELPFUL. IT MADE CAR BUYING A PLEASURE AND WE WILL RECOMMEND THIS DEALERSHIP AND SALESMAN TO OTHERS. THANKS AGAIN, THE SILVA FAMILY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

On behalf of everyone here at Crown, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Tom Chenel was such a great help. Your Friends at Crown Buick GMC

Harry Ossenberg

Harry is an outstanding employee in the service department. He is patient, tolerant and quite adaptable and accomodates the hectic schedules of busy consumers. Plus, he is friendly and extremely knowledgable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your great experience with us. We are glad to know you were pleased with our dealership and we hope you come back again. Harry Ossenberg will be thrilled to hear your kind words as well. Your Friends at Crown Buick GMC

Brian Gerts, Sales Consultant

Brian is a very patient and friendly sales consultant. He allowed my husband and me to look at various models, and was able to answer all of our questions about the various vehicles that were for sale. Brian is knowlegable and makes you feel like he a member of your family. The customer service is excellent. We purchased a new GMC Terrain, and this is the third time we have purchase a new vehicle from Crown since we relocated to Florida ten years ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We would like to thank you for letting us know how we are doing. Here at Crown, we work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that Brian Gerts was able to assist you in finding a vehicle that was right for you. Your Friends at Crown Buick GMC

crown buick

Doug Ramon was a real help in seeing me through the whole process. My wife had a million questions and he had the patience to answer them all. I would and will recommend him to any of my friends who are interested in buying a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

On behalf of everyone here at Crown Buick GMC, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Doug Ramon was such a great help. We hope you are enjoying your new car! Your Friends at Crown Buick GMC

Joe Santoro

Just wanted to say a special thanks to the folks at Crown GMC ( Bob Cwowart, Mark Voss and Geoff Sullivan) They were more than legandary with knowlege and customer serivice with my new Truck! Thanks Again Joe Santoro

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking time out of your day to write a review about our dealership. We are delighted to hear that we were able to offer you not only the vehicle you were looking for, but exceptional customer service as well! Enjoy your new truck! Your Friends at Crown Buick GMC

fun car buying experience

Jeff Harrington sls rep Just stopped tolook at cars--shopping experience was soo much fun I ended up buying a new GMC Everybody was very helpful and Jeff was great to work with. Dean Ruhberg

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new GMC! We are glad you enjoyed your visit to Crown. Enjoy your new vehicle and let us know if you need anything. Your Friends at Crown Buick GMC

Crown has outstanding personnel!

Just purchased a second vehicle this year from a Crown Dealer. In both sales and service they are top notch. Brian Gertz was outstanding in helping me select a new GMC. ALL Crown personnel are friendly and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! Brian Gerts is a great asset to our team and will be happy to hear about your positive experience. Have fun cruising around in your new car! Your Friends at Crown Buick GMC

Great service

we had nothing but great service. Sales person Eric Gerts went above and beyond to help us out. we will definitely be back. Service department is also great. We service our other car here and nothing but the best! Thanks Eric! Bo and Eddie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your great experience with us. We are glad to know you were pleased with our dealership and we hope you come back again. Eric Gerts will be thrilled to hear your kind words as well. Your Friends at Crown Buick GMC

great buying experience

Jeff Harrington was amazing! Jeff listened to me and was very attentative. He made sure I was comfortable and if I needed anything. Jeff went above and beyond to help me with my vehicle purchase. He answered every question and professionally. He actually cared about me and wanted to help me. I have never had a sales representative treat me with such respect, as Jeff did. I will continue to come to Jeff with any other questions and to the dealership for further maitenance. I will be telling all my friends about the great customer service I experienced today, from Jeff! The Thank you so much!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for letting us know you had a great experience at our dealership and we hope that you are enjoying your new car. Please feel free to contact us if you have any questions about your vehicle. Your Friends at Crown Buick GMC