Reviews
It all started great... Excellent sales person, not so...
It all started great... Excellent sales person, not so good finance person. Perhaps the timing was not right for the purchase, since it is not the end of the month. But, once the finance person was exposed and his awful numbers were revealed, he would not budge. He did not wanted to provide the out-the-door prices, nor he will admit that his numbers for the trade-in were way low.... So buyers.... BE AWARE....your vehicle is not always worth what the dealer says... that's how they make their money...by low-balling the price of your trade-in.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. Although we regret that we could not come to an agreement on your trade in, we are very glad that Raphael could provide you with excellent customer service during your visit. Please let us know if there is anything else we can do to assist you with your car buying process, as we would be happy to speak with you further about this matter. Regards, Kevin Appleby - Courtesy Kia of Brandon kappleby@courtesycars.com
Hello Mr. Rosado, Thank you for contacting us. I am the E-Commerce Manager at Courtesy Kia of Brandon. It is our desire to accommodate all potential customers with the best financial package possible and we still would like to earn your trust and business. Your file is currently under review by the Management Team at Courtesy Kia and we will contact you if we can get a higher bid on your trade. Thank you again for your interest. Regards, Kevin Appleby - Courtesy Kia of Brandon kappleby@courtesycars.com
Kevin. I'm sorry, but I can't tell from your post your position/title at the dealer. Otto R. ligaroch@gmail.com
We had driven all the way from Sarasota because another...
We had driven all the way from Sarasota because another dealership we were working with was not being truthful and honest with us about a particular vehicle we were interested in. Nathan was honest, knowledgeable, and not pushy at all. We left happy with the car we wanted and the price. I will recomend Nathan and this dealership to everyone I know interested in a new vehicle. This was the best car buying experience we have ever had. THANK YOU!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dan, nothing means more to us than a truly satisfied customer, so thank you very much for taking the time to share your experience with us. We appreciate you making the long journey to see us and we are delighted that it paid off for you. We hope to have the chance to work with you again, where you can expect the same great service and customer care. Please find us on Facebook and Twitter for online specials and promotions. Regards, Kevin Appleby - Courtesy Kia of Brandon kappleby@courtesycars.com
Steve Doyle was the main reason for my giving the...
Steve Doyle was the main reason for my giving the dealership the highest rating. Steve went out of his way to pick me up at the Amtrack station. He guided me thru the introduction process and showed me the features of the Sorento which I had selected. He nicely tolerated a follow up question I had in refrence to the pricing. I am now totaly satisfied with the way he and his associates handled the process. Sincerely; Arnold A. Berger
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Arnold, thank you so much for leaving us with this outstanding review. We strive to give our customers the best experience possible when they visit our dealership, and your story showcases this beautifully. We are delighted that Steve and the rest of the team could be of such great help. Thank you for your valued business, and we hope to work with you again. Also, don't forget to find us on Facebook and Twitter for service specials and more. Regards, Kevin Appleby - Courtesy Kia of Brandon kappleby@courtesycars.com
I bought a used car from courtesy of Kia at Brandon. The...
I bought a used car from courtesy of Kia at Brandon. The sales representative was very helpful and friendly. There was a bad sensor but and the representative got it fixed within the time frame. I would give him 5/5. Overall the environment was very cordially and it was a satisfactory buy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to write this review. We are very pleased that you were satisfied with your experience at Courtesy Kia of Brandon. We always strive to go above and beyond for our customers, and it is great that you can attest to this. On behalf of everyone, all the best with your new purchase! Also, don't forget to find us on Facebook and Twitter for monthly specials and promotions. Regards, Kevin Appleby - Courtesy Kia of Brandon kappleby@courtesycars.com
On 1/6/12 we test drove a Kia Optima with Nathan. He was...
On 1/6/12 we test drove a Kia Optima with Nathan. He was extremely personable and not pushy at all. The next day, after looking at some others cars, we called Nathan and asked he would give us the same deal as another Kia dealer 100+ miles away. In 10 minutes he called back and said his manager would match the deal. The whole process, from confirming the structure of the deal to meeting with the finance manager took no more than 3 hours. We are thrilled with the car, price and friendly service. We highly recommend Nathan, who is new to the car business, but has exceptional interpersonal skills.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your excellent review. We are extremely pleased that we could exceed your expectations during your visit. We always strive for a straightforward experience, and it is great that you can attest to this. Also, thank you for recognizing Nathan and his outstanding efforts. We would love to work with you again in the future, and invite you to find us on Facebook and Twitter for online coupons and specials. Regards, Kevin Appleby - Courtesy Kia of Brandon kappleby@courtesycars.com
I wanted to take a moment to Thank Tommy Whelan for his...
I wanted to take a moment to Thank Tommy Whelan for his Professional yet extremely Personal manner in which my family and I were treated during the purchase of my Optima. It is refreshing to know that there are still individuals like Tommy that demonstrate the qualities of a TRUE professional and takes pride in doing business with a level of respect from years gone by. Thank you Michael A. Gonzalez
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Michael, thank you so much for your flattering review of Tommy. We strive to provide our customers with the best experience possible so we are thrilled that Tommy could demonstrate this. We hope you are enjoying your new Optima! Please find us on Facebook and Twitter for monthly savings and promotions. Regards, Kevin Appleby - Courtesy Kia of Brandon kappleby@courtesycars.com
Everyone was very patient and kind with assisting me in...
Everyone was very patient and kind with assisting me in buying my first new car. Answered any and all of my lengthy questions and concerns.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Heather, thank you for leaving us with this very helpful feedback. It is very important to us that our customers feel comfortable and taken care of during their car buying process, and it seems like we have met our goal with you. Thank you for choosing Courtesy Kia if Brandon, and we look forward to working with you in the future. Please take advantage of our online specials and discounts by liking out Facebook and Twitter pages. Regards, Kevin Appleby - Courtesy Kia of Brandon kappleby@courtesycars.com
This car buying experience has been the most enjoyable of...
This car buying experience has been the most enjoyable of my entire life. I didn't even feel like I was at a dealership....at least not the kind I've been to in the past. I saw the car I've been hunting for on their website, called to make sure the information was current and in under 3 hours (with part of that including dinner) I drove off in my new car. I can't remember them ever once saying "no". The entire procedure was so great I want to do it again. Thank you so much Star. Please thank everyone there that made it happen for me. I'm sure I'm only one of your many VERY THANKFUL CUSTOMERS, Mike Beard
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike, thank you very much for taking the time to let us know how we’re doing! The experience you’ve described is exactly what we strive to deliver to our customers, so thank you for attesting to our commitment of impeccable customer care. We hope to have the opportunity to work with you again in the future, and please feel free to contact us if we can be of any more assistance. Also, be sure to find us on Facebook and Twitter for monthly coupons. Regards, Kevin Appleby - Courtesy Kia of Brandon kappleby@courtesycars.com
Steve was a joy to work with, He did what it took to get...
Steve was a joy to work with, He did what it took to get my wife her dream car He took the time to answer all her questions will use him again Thank You
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to recognizing Steve’s wonderful service. We are very glad to hear that he could treat you and your wife with the lever of customer service you deserve. We hope you are enjoying your new dream car! Thank you for choosing Courtesy Kia of Brandon and we look forward to seeing you soon. Don’t forget to find us on Facebook and Twitter for exclusive online savings. Regards, Kevin Appleby - Courtesy Kia of Brandon kappleby@courtesycars.com
Tommy, Just wanted to thank you again for all you did...
Tommy, Just wanted to thank you again for all you did for us. I have to say you are the nicest salesman I have ever met. We live in Nokomis and drove all the way to Brandon because our local dealership didn't seem interested in selling us a car. Also, wanted to thank you again for sending us the remote we left in our trade in. We have been enjoying the KIA. We just love everything about it, so far. We would highly recommend the dealership and the KIA's to anyone who is interested in a new car. Don't remember getting a call or survey about the dealership and our experience with it. We wanted to make sure you get all 10's and if there was a higher number we would give it to you!!!! Thanks again, Sincerely, Ken and Mary
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ken and May, thank you for sharing your great experience with us. We are very grateful that you made the long drive to come see us, and are very happy that it was worth your time! Thank you for recognizing our efforts at superb customer service and we hope to work with you again in the future. Please be sure to find us on Facebook and Twitter to take advantage of our service specials and promotions. Regards, Kevin Appleby - Courtesy Kia of Brandon kappleby@courtesycars.com