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Courtesy Kia of Brandon

(1,309 reviews)
Visit Courtesy Kia of Brandon
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 11:00am–6:00pm Closed
New (877) 239-1421 (877) 239-1421
Used (877) 236-9808 (877) 236-9808
Service (877) 240-0158 (877) 240-0158

Reviews

(1,309 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Courtesy Kia of Brandon from DealerRater.

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Los hacen excelentes el servicio de sus profesionales en

Los hacen excelentes el servicio de sus profesionales en especial Jenny del departamento de servicio

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Excelentes y muy profesionales.Dios les bendiga.

Very Friendly staff.

Very Friendly staff. Great kid friendly lounge waiting area. Overall good experience, they just aren’t very honest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback and for highlighting the friendly staff and kid-friendly lounge. We’re glad to hear you had a positive experience in some aspects of your visit. However, we’re concerned about your comment regarding honesty, as transparency and trust are fundamental to our values. We’d appreciate the opportunity to learn more about your concerns so we can address them directly and ensure we’re providing the best possible service. Please contact me at your convenience to discuss. Thank you. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250

My tech was great.

My tech was great. He Explained everything to me. The shuttle was fast, to take us and pick us back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Nice n clean, friendly almost too friendly on some of

Nice n clean, friendly almost too friendly on some of your sales rep, I can name

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Eloy at Courtesy Kia of Brandon provided an exceptional

Eloy at Courtesy Kia of Brandon provided an exceptional car-buying experience that exceeded all my expectations. From the moment I walked into the dealership, he went above and beyond to ensure I felt valued and informed throughout the process. His professionalism and attention to detail were evident as he took the time to understand my needs and preferences, guiding me toward the perfect choice: the Kia K4. Eloy’s ability to explain every detail, from the features of the vehicle to the financing options, made the entire experience seamless and stress-free. What truly stood out was his genuine commitment to customer satisfaction—he wasn’t just selling a car; he was helping me make a confident, informed decision. He patiently answered all my questions and ensured I was comfortable with every step before moving forward. The dealership itself reflected the same level of excellence, with a welcoming atmosphere and a team that worked efficiently to make the experience smooth. The staff complemented Eloy’s efforts, ensuring that the process—from test-driving to paperwork—was quick and hassle-free. Eloy and Courtesy Kia of Brandon set a high standard for customer service. If you’re in the market for a new car, I highly recommend working with Eloy and this dealership for a truly outstanding experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly staff.

Friendly staff. I love that you can make appointments online. They offer specials. The dealership is close to me. & they offer courtesy rides to your house and back.Comfortable lounge with free coffee & snacks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Dealership was beautiful but the salesman was even

Dealership was beautiful but the salesman was even better. Eloy was so fun to work with and made my first time at Kia Brandon perfect. I wouldn’t have chosen another person to sell me my 2025 Kia K5!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great customer service; all work completed in a timely

Great customer service; all work completed in a timely manner. O am highly satisfied with service and always a free car wash

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Recently had 2021 Telluride serviced for Oil change,

Recently had 2021 Telluride serviced for Oil change, alignment and tire rotation. Additional service recommended for belt and valve to the tune of $694. Service was performed in a timely manner. However, vehicle was not wash afterwards, nor was i asked if I wanted it washed. Figure after shelling out about $700 this would be an automatic service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I scheduled the service on a working day and waited for

I scheduled the service on a working day and waited for more than 15 minutes at the outside desk for the shuttle, but it never arrived. When I approached the desk, I found the driver was already there and then got the shuttle. Additionally, I requested vacuum cleaning and washing at least twice, but neither was done properly. This issue has been recurring, as I experienced the same problem during my last service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your recent visit, as well as for the recurring issues you’ve encountered. Waiting for the shuttle and finding that the service you requested was not completed properly is understandably frustrating, and it’s clear we fell short of meeting your expectations. We’d appreciate the opportunity to make this right and improve your experience in the future. Please feel free to reach out to us directly to discuss this further or share any additional details. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250