Reviews
I went to visit Kia after my car was totaled due to being
I went to visit Kia after my car was totaled due to being hit in a car accident. I was very worried I wouldn’t be worried due to my credit not being the best it can be right now. Ashlee worked her magic and was so patient and attentive with making something happen so I could leave the lot with my Kia that was newer than the one I had before! She did a wonderful job and I am so grateful for her assistance!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Business is clean, people are nice.
Business is clean, people are nice. My service advisor was amazing. My car was done in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great professional and timely service.
Great professional and timely service. Staff goes above and beyond to meet customer needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Gail Sylvester Conrad! We hope to be of service to you again!
I was told the charge for a diagnosis would be $175 +
I was told the charge for a diagnosis would be $175 + tax. When I went to pay and pick up my car, the price was over $204.00. I was charged a misc. fee of $17.50 and a fee for disposable. Kia only had to check why there was a poping noise coming from either the front end or steering column. What was there to dispose of? Brad was the front worker who I had. He told me $17.50 was a government fee. Government fee is the taxes. So I believe I was overcharged by at least $15.00. I will not go there again. 2015 Kia Sorento. I was told I needed struts and the cost would be over $1500. 2 stars for waiting area.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We sincerely apologize for the confusion and frustration you encountered regarding the charges for your vehicle diagnosis. Clear and transparent pricing is essential, and it’s disappointing to hear that you felt misled about the fees. We also regret that you left feeling dissatisfied with the service and pricing for the recommended repairs. We would like to speak with you further about your experience and hopefully answer any questions you have about pricing. Please contact me at your convenience. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250
They were very courteous, knowledgeable technicians, and
They were very courteous, knowledgeable technicians, and very polite and respectful to my time and affordable. Would definitely go back again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was well taken care of throughout my entire deal.
I was well taken care of throughout my entire deal. I felt comfortable and at ease even cracking joked while paying!!! That should show you how great this dealership was to this lady!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They helped me get transport while my car (under
They helped me get transport while my car (under warranty) was getting fixed. Really appreciate how they answered my questions and quickly fixed my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Overall just a great experience with Courtesy Kia from my
Overall just a great experience with Courtesy Kia from my first phone call to them to driving my new Kia off the lot!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service.
Great customer service. All the staff was very helpful and my sales representative was awesome.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The person that always help me went I take my cars for
The person that always help me went I take my cars for oils change is Jenny, she always very nice. And all the services department too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ruth Velez-Khoury, thanks so much for rating us so high! Be safe on the road!