Reviews
Sales person Gump and sales manager Sabatini are out of
Sales person Gump and sales manager Sabatini are out of this world good and fair
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Courteous personal great service department a pleasant
Courteous personal great service department a pleasant place to have to be to get your car worked on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scheduled for 10:20, was about 10 minutes late but it
Scheduled for 10:20, was about 10 minutes late but it still took them until 4:45 to advise me of issue…imo either need more employees or don’t schedule as many per day. Nice thing was recommendations were spot on and no repair suggestions that was not true… appreciate their honesty on what repairs were needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We apologize for the significant delay in your service appointment. We understand the frustration of waiting. We do appreciate you recognizing the accuracy of our service recommendations and the honesty of our technicians. We strive to provide transparent and reliable service to all our customers. We would like to speak with you further about your experience, if you would please contact me at your convenience. David Phelps, Service Manager, 757-639-3478
I have to wait for my car.
I have to wait for my car. Comfortable seating with coffee and snacks. Pretty quick service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brad Clement is a great service advisor, very helpful and
Brad Clement is a great service advisor, very helpful and knowledgeable. He’s helping me figure out some intermittent transmission issues. I’m having with my Kia forte.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
During this visit, my car was not vacuumed and I still
During this visit, my car was not vacuumed and I still had the same issue as when I brought the car in. They stated they test drove it in did not see a problem, but I did state that the car intermittently jerks when breaking and skids.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
They are the best, professional and rates are affordable.
They are the best, professional and rates are affordable. My service representative is wonderful too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Requested work not performed.
Requested work not performed. Long wait time for a simple oil change. Vehicle returned with unclean windows.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Larry, Thank you for leaving your review. We sincerely apologize for the unsatisfactory service you received. It’s clear that we fell short of your expectations, and we apologize for the inconvenience caused. We would like to speak with you further about your experience. Please contact us at your convenience. David Phelps, Service Manager, 757-639-3478
Eloy Mercedes really helped me out in finding the car I
Eloy Mercedes really helped me out in finding the car I wanted. Especially with the helpful discounts that were associated with the car I was purchasing. He took the time to walk me through the process and explain the intricacies of the vehicle. As well as helping me find the best deal I could possibly get.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They were very courteous.
They were very courteous. The mechanics were knowledgeable, and took the time to get it fixed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair