Courtesy Kia of Brandon

Thank you for sharing your experience. We sincerely apologize for the issues you encountered, both with your repair order and the delays in communication. Providing timely and efficient service is our priority, and we regret that we did not meet your expectations. We would be happy to speak with you further and hopefully answer any questions you may have. Please contact me at your convenience. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250

Thank you for your feedback! We're glad to hear you found the waiting room pleasant, but we apologize for the long wait time. Your time is valuable, and we're always working to improve our efficiency. If you have any further concerns or suggestions, please let us know—we’d love the opportunity to make your next visit smoother! Please contact me at your convenience. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250

Thank you for sharing your experience. We're sorry to hear that you felt your time was not valued during your visit. We strive to provide excellent service to all our customers, and it's clear we fell short in your case. We would like to speak with you further to learn more about what went wrong during your visit. Please contact me at your convenience. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250

Thank you for bringing this to our attention, and we sincerely apologize for the long wait you experienced, even with an appointment. We understand how valuable your time is, and this is not the level of service we strive to provide. Sometimes unexpected delays arise, but we should have communicated better and set clearer expectations from the beginning. We would like to speak with you further. Please contact me at your convenience. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250