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Courtesy Kia of Brandon

(1,310 reviews)
Visit Courtesy Kia of Brandon
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 11:00am–6:00pm Closed
New (877) 239-1421 (877) 239-1421
Used (877) 236-9808 (877) 236-9808
Service (877) 240-0158 (877) 240-0158

Reviews

(1,310 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Courtesy Kia of Brandon from DealerRater.

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Andrew was on point and took care of everything I needed,

Andrew was on point and took care of everything I needed, even when I mixed up my appointment date 🤦🏻‍♀️! Great customer care as always.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ashley in the Service Department and Cameron in the Parts

Ashley in the Service Department and Cameron in the Parts Department are always very professional and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Dealership’s sales and service department is great.

Dealership’s sales and service department is great. Everyone’s professional, helpful, knowledgeable and friendly. Great dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They were on time and took care of recall hassle free.

They were on time and took care of recall hassle free. I like their process of taking the customer in and out. Receiving service with a smile and clear communication was also very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mathew was exceptional!

Mathew was exceptional! He was professional yet polite and very nice. He was able to tell me everything that I needed to know about the car and all of its features. I left feeling that I had been driving it for a long time. He went to extra lengths to give us a good experience. I would highly recommend Mathew Mccallon and thank him and the Kia dealership for a great experience. I love my new car! Joyce Beasley

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Prompt, courteous service.

Prompt, courteous service. All areas of car were covered. Very pleased with kia car service dept.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sales associate Steve was very helpful- knowledgeable and

Sales associate Steve was very helpful- knowledgeable and all around great person to do business with, transaction was smooth. Highly recommended

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Customer service is very professional.

Customer service is very professional. I love this location everyone there was polite also they had snacks for the customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Ashley in the service department she is awesome.

Ashley in the service department she is awesome. She communicated with me about my vehicle and she helped me to get assistance on getting some of stuff that needed to be done to my car. She helped me to find the extra money and discount to get some more things done to my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Easy to make appointment, people are great but for some

Easy to make appointment, people are great but for some reason Courtesy Brandon is not able to properly repair the issue. This is a SORENTO bought on Dec 2023 and it only have around 15 thousand miles. Check engine light came up and apparently it was the fuel injectors. They ordered them and few days later the installed them. Picked the car and couple of day later the check engine light came up again. Took the car and they diagnosed that they did not reset the code properly so they did. Picked up the car and only a few days later there was a loud noise that came out of the engine bay. Took the car again and this time it was a hose that they did not attached properly. Pick up the car again and to my disbelief the check engine light came back up again. Checking my options at this time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ed, Thank you for sharing your detailed feedback. We sincerely apologize for the ongoing issues you've experienced with your vehicle and for the inconvenience this has caused. It’s clear that this situation has been frustrating, and we regret that we have not met your expectations in resolving these problems efficiently. We would like to speak with you further, if you would please contact me. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250

Dealer response

Ed, Thank you for sharing your detailed feedback. We sincerely apologize for the ongoing issues you've experienced with your vehicle and for the inconvenience this has caused. It’s clear that this situation has been frustrating, and we regret that we have not met your expectations in resolving these problems efficiently. We would like to speak with you further, if you would please contact me. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250