Reviews
The service I received this time around was outstanding.
The service I received this time around was outstanding. The wait was going to be too long so they provided a car service to and from my house. It allowed me to do other things beside waiting around the dealership. Thanks for going above and beyond.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Since I purchased my vehicle at Courtesy Kia of Brandon
Since I purchased my vehicle at Courtesy Kia of Brandon I’ve had it serviced there and couldn’t be happier with the excellent 5 star customer experience. My customer care specialist Ashley Craig is simply the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The customer service is top notch and the ease of making
The customer service is top notch and the ease of making and appointment was great!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great service, great customer service and support and
Great service, great customer service and support and helps to understand all the needs of the car!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Even though they was extremely busy Ashly worked me in
Even though they was extremely busy Ashly worked me in after I had to have my vehicle towed I appreciate all they did very professional and courteous
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service department did not notify me they were
The service department did not notify me they were keeping my car overnight for a second time when it was not necessary since they were not able to find the root issue. They didn’t call and let me know they were going to keep it another night, on a Saturday which meant I would be without a car until Monday, and I had to have a sales manger figure out what was going on with my car to release it to me
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the inconvenience and lack of communication you experienced during your recent service visit. It is unacceptable for our service department to keep you uninformed about the extended timeline for your car, especially when the root issue was not identified. Your feedback is crucial in helping us identify areas for improvement, and we appreciate you bringing this to our attention. Rest assured that we will address the communication breakdown within our service department to prevent similar incidents in the future. Please contact me at your convenience to discuss further. Thank you. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250
Always take care of me in a timely manner.
Always take care of me in a timely manner. Never have to go back, fixed the first time. Very friendly and helpful staff. Highly recommend 👌
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service.
Great service. Friendly and polite staff. My whole experience from purchasing to my first services was pleasant
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Helpful, friendly staff willing to go that extra step to
Helpful, friendly staff willing to go that extra step to make sure that you receive quality service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service time takes too long and I heard other customers
Service time takes too long and I heard other customers complain about the wait time
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback regarding the extended service time, and we sincerely apologize for any inconvenience this may have caused. Customer satisfaction is of utmost importance to us, and we regret that we fell short of your expectations during your recent visit. We understand the value of your time, and it is disheartening to hear about other customers experiencing similar frustrations. We would be happy to speak with you further about your experience. You can contact me at your earliest convenience. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250