Courtesy Kia of Brandon

Frank was the only person that made me feel like a valued customer. My experience at the dealership wasn’t good and there was several issues with my vehicle. Very serious issues. He made sure that every issue was addressed and took the time to ensure that it was done right. He worked with my busy schedule and always communicated status. In my opinion, he is the BEST salesman on the floor. I would never go back to Kia if it wasn’t for Frank.

Frank is the best dealer I have ever had, he explained all the details of my new SUV. I would recommend Frank to my friends.

Frank Fahda is such a great sales person. He was very helpful and considerate of what I wanted. They truly have excellent customer service at the Courtesy Kia of Brandon dealership.

Frank made me aware of all the special features in the new Kia Niro.. He explained to me how to use them.. Everything he told me was necessary to know. While with th he finance rep, his flow on the paper work was smooth and he explained what I was signing.

Very bad experience with my initial sales person (Rob) when I purchased the vehicle. The car was very dirty inside and had a canister of REFRIGERANT (RI34A) stuck under the seat, so the seat wouldn’t come down. The refrigerant was found when loading my groceries and we couldn’t put the seat down. We pressed firmly and could hear that something was lodged in there. Metal hitting metal. Luckily, we were able to find it before the canister was punctured, releasing TOXIC Chemicals!! The canister could have also potentially burst over a period of time after sitting in the hot vehicle. This was a very serious issue and the sales manager just apologized and sent m away. When we discovered the canister, we also found items under the seat from the previous owner. (Trash and French fries!) There was also a HUGE spill on the carpet under the second row seat. DISGUSTING! Thanks, Frank was ESPECIALLY helpful. He made me feel like he cared about the situation and wanted to correct it. He made sure the detail was taken care of. He also took care of other things that should’ve been handled at the initial purchase. ( 2nd key, manual and issues with the registration) I would not come back to this dealership ever again. However, if I had no choice, I would only deal with Frank. He cares. He treats you like you are a valued customer and listens. Rob and manager wouldn’t even get out of their chair. My family was put in serious danger and this dealership was responsible. Unfortunately, the employees do not address these serious issues in the appropriate manner. Frank was the only person that understood the severity. He’s the ONLY reason that o didn’t contact my lawyer!

Great service and price. Frank was great and showed us everything our new telluride had as options. This is the second car we have bought there. Thanks.

Great experience because of Frank Fahda. Very patient in walking us through the process. Very pleased by his professionalism. We never felt him pushing us to take a decision. Helped us with car features, leasing process and all in great length. Highly recommended!! We love our new Kia Seltos.

Just purchased a car here today and had a great experience! Worked with Frank Fahda and he was seriously a pleasure to work with. We are BIG on researching and are very focused on the numbers when making big purchases. They gave us the most for our trade-in (we had gotten 3-4 previous appraisals) and were priced about $1K under the lowest price we could find on similar cars at other dealerships. The KBB dealership value for the car was several thousand dollars more than we purchase it for. We also loved our finance guy Josue and the sales manager Bassam. Anyway, we visited 2 other Kia dealerships in the area (and several non-Kia dealerships) and they were by far the cleanest and most professional. Thanks guys for the wonderful car buying experience!

Really bad dealership, considering that they still allow Rickey Finnerty to treat customers poorly, one after the other, so many complaints about this individual. I'll buy somewhere else.

This guy Rickey Finnerty is kind of disrespectful and kind of childish. Instead of having the "we are doing our best with pricing attitude", after I mentioned the high price of a car, the first thing he tells me is to get something "cheaper". xxx is wrong with him... Then he starts back and forth childish emails about "his" car being better than the Camry etc. The guy has zero integrity, zero customer skills, and zero knowledge. Pissy boy... He doesn't know how to read or is a total a....e. He kept saying if you don't want to buy a KIA why you made the inquiry?" Seriously man? I just want a fair price... Also he didn't even knew that the K5 is a continuation of the Optima. The guy thought that was a different car category. So called "sales manager" that doesn't even know what he's selling. So with Courtesy Kia Of Brandon you don't even get to cross the door, all thanks to this incompetent guy....