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Courtesy Kia of Brandon

(1,313 reviews)
Visit Courtesy Kia of Brandon
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 11:00am–6:00pm Closed
New (877) 239-1421 (877) 239-1421
Used (877) 236-9808 (877) 236-9808
Service (877) 240-0158 (877) 240-0158

Reviews

(1,313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Courtesy Kia of Brandon from DealerRater.

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Had the pleasure to have Elden Ramos as our salesman....

Had the pleasure to have Elden Ramos as our salesman. Very detailed and knowledgeable about all the cars. Patient and helpful. Love my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review of Courtesy Kia of Brandon. I am happy to hear that Elden was detailed and knowledgeable. We look forward to seeing you again for service. Best Wishes, Brendan O'Brien, General Manager

Horrible service

I had to file two separate complaints against Kia with the Better Business Bureau do to terrible servicing on my car. The would put a fix on my car, a temporary fix, to get you to come back. I don’t have the time, patience or money for this dealership any longer. I got my tire patched with them on Oct. 2 and here it is today Oct 23 and my low tire pressure signal is coming on. Took it to Tire Kingdom to get it checked and they said it’s a slow leak in the tire and to take it back to Kia because they didn’t do it right. I have been to the dealership over 7 times this year alone and my first time was in May! They service your car and days or weeks later you have to come back so the can fix the error (that they won’t admit to creating) again. They are true scammers. Aside from the usual oil change and tuneups I get, my car has NEVER given my problems until I took it to this Kia

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review of our dealership. I regret to hear that you are disappointed with your service experience with us. Please contact me at your convenience to discuss your issues in further detail. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250

Don’t believe everything you are told

I was happy that I made a deal they were getting the car ready and had me sign everything then when I was given the keys to go over a few features I realize it was missing one of the features on the car, nothing could be done, I was taken advantage of, I will not let something like that happen again, the salesperson Jim was great nothing on his part, it was the manager that made the mistake and what I was given a few oil changes which I really did not care about. Beware and don’t believe everything that was told to you, go over everything and don’t sign until the last minute.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave your review. I regret that you had a negative experience with us and that you felt misled. I would like to speak with you further about this and answer any questions you have, if you would please contact me at your convenience. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250

Awesome Advisor

Jenny is awesome. Ask for her when you make your appointment or when you arrive. She'll take care of you and your concerns with your vehicle. Thanks Jenny.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for taking the time to share your experience with me and the rest of our team here at Courtesy Kia of Brandon. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear Jenny is awesome. Please don't hesitate to reach out if you have any questions or need anything else. Best Wishes, Brendan O'Brien, General Manager

2019 Niro Damage

Took my car in for 1st service and after several hours went to service desk to see what was taking so long for a simple oil change to be told the service tech that moved my car put a small scratch on it. That referred small scratch was an entire review mirror replacement not a scratch..Took them near 3 weeks to repair it because when Ashley ordered it she ordered the wrong side. Totally missinformed me it was not scratched it was damaged beyond repair. Never an apology, never bothered to show me the damage handed me my key and pointed to where the car was. Have purchased 3 new cars in 5 yr from here always pleased.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave your feedback. We regret that our service department left you with a negative impression and for the inconvenience you have experienced on our behalf. I would like to speak with you further about this issue, if you would please contact me at your convenience. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250

Jim and all that helped us in the purchase a very big thanks

When we arrived our sales person was not available and Jim asked to help. He is awesome. Very personal, professional and compassionate. We were soo blessed to have him help with the purchase of our new KIA forte. Your financial team was also excellent. We appreciate all that was done for us. Sincerely, The Nash Family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review of Courtesy Kia of Brandon! I am happy to hear that Jim was awesome. We look forward to seeing you again for service. Best Wishes, Brendan O'Brien, General Manager

JIM DARITY IS "THE MAN"!!!

As I was walking up to the front door I saw Jim and I was hoping that he would be the one to help me get a new car! His greeting was perfect and I was relaxed by it. He is very knowledgeable about his salesmanship abilities but it was his personality that won me over. I think he is a super guy! He had one memorable line from our exchange that really stood out. I was feeling a bit discouraged and was about to leave. I told him,"This is not going to work"! He replied, "We're not done here...you know how this works"! Great line...thanks Jim. Best Wishes, Kenneth Richards

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review Courtesy Kia of Brandon. We take pride in exceeding our customers' expectations so I am thrilled to hear that Jim was knowledgeable and super. We value your business and look forward to working with you again. Best Wishes, Brendan O'Brien, General Manager

Staff courtesy, knowledgeable and fair.

Other Dealerships could learn a thing or two from them. Based on telephone back and forth wirh JJ i drove almost 4 hours to view a car i saw on line. I was not disappointed David the Manager (used cars) and Richard in finance went to great lengths to facilitate me particularly as i arrived with zero cheques remaining in my cheque book. Try them, and by the way try the Kia K900!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We at Courtesy Kia of Brandon appreciate your positive review of our dealership. I am very pleased to hear that our team was knowledgeable and our team went to great lengths. Thank you for your business! Best Wishes, Brendan O'Brien, General Manager

Wonderful car purchase experience

Purchased a car today with the help of salesman Darryl Malmin- very helpful and very honest through the entire experience. I highly recommend him and this dealership. They matched the lowest price around and I came home with a great car. Thank you so much to all of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with me and the rest of our team here at Courtesy Kia of Brandon. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear Darryl was helpful and honest. Please don't hesitate to reach out if you have any questions or need anything else. Best Wishes, Brendan O'Brien, General Manager

Wonderful experience

Darryl was awesome to work with on finding the right Kia for my family and myself. He worked fast with getting me approved and into my new car. Very courtesy and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review of Courtesy Kia of Brandon! I am happy to hear that Darryl was awesome and worked fast. We look forward to seeing you again for service. Best Wishes, Brendan O'Brien, General Manager