Courtesy Kia of Brandon

I visited Brandon Kia on July 24th . I was quickly greeted by jerry whom I had previously spoken to on the phone . He showed me the car we took it for a test drive. Shortly after we got to work with the numbers. And maybe an hour later I began to sign papers for my new Kia Optima. Jerry help Me set everything up and showed me all the cool features . He seems to love what he does and cares about his customer not just making a sale . I appreciated that _Thanks Jerry

Purchased a car approx April 15th. Temp tag expired July 13. No phone calls ever returned by Andres. I stopped by dealership July 10th hoping for a new temp tag. We didn’t receive, the only thing we got was a person telling us it’ll be delivered in a few days. Today is July 23rd, there has been zero follow up in regards to our registration. Don’t buy a car here. It’s been a real pain, but than again what car dealership isn’t.

Just left another dealership seeing if I can get a better deal somewhere else. Met Darryl Malmin in the parking lot looking at a used car. Darryl got me a new car cheaper and way nicer than I expected. He is great! Go see him if you need a car!!!

I highly recommend Darryl Malmin extremely helpful and great customer service ethics. They found the perfect Kia for me and with mínima wait time I defenatly refer my friends to courtesy Kia in Brandon

The people here are really helpful and very nice! They WORK with you unlike some places. I really recommend them! I got my very first car thanks to them.

This is the second vehicle that I have purchased from this dealership. Darryl is the absolute best and the only person I will come to at this dealership. I love that he is not pushy in a car salesman type of way. He makes the experience easy and he’s respectful of your time and financial obligations. I can go in and see him and keep it real with him; “here’s my situation, this is what I need, this is what I want, this is what I can afford, let’s make it happen. And he makes it HAPPEN! He also has been very helpful after the process. I had a question about my vehicle and I was able to call him and he was able to answer my question for me and resolved any other questions or concerns I had. I will always come back to him. I’m a customer for life because of the way he handles his clients with care and a realistic perspective.

I had a very wonderful experience working with Darryl on the purchase of my car. I hate the process but Darryl nade this experience truly worth it. I will recommend him to any friend or family who's looking to purchase a vehicle at anytime.. He really put a smile on my face, found me what I wanted.

On June 5th I saw a new arrival on the Kia of Brandon site. It was a car that I was searching for and was happy to find one within driving distance so that I can go see it. I first did an online request with my information. I received no call on that. The next day I called the dealer and spoke to a woman who took my information and mentioned she knew exactly the car I was looking for and would have sales person call me. I heard nothing back on that. The following day at 8:45 AM I spoke to presumably the same woman and was told that she was going to have some one reach out to me but that they don't get in until 9 AM and she will have someone give me a call back in 15 minutes. Needless to say I did not receive a call back. At this point I I was very puzzled by this dealer ships behavior, its very unusual. I of course received a canned email from the "Sales Manager" about buying a new Kia since they did collect my contact information. I responded to that email expressing my disappointment and my interest in the other vehicle. It was again no surprise that there was no follow up on that email either. The next day this car appeared on the Courtesy Infiniti of Tampa site. I submitted my information there and INSTANTLY got a call. It was June 9th by this point. They worked with me to setup to see the car on Saturday June 10th in the morning. I was all set to drive out there to look at the car and I was notified that a "deposit" was put on the car the night before. The very attentive and great sales man at Infiniti of Tampa even reached out to the manager of Kia to see what happened and told me that the manager of Kia would reach out to me to see what happened. Guess what... the Manager of Courtesy Kia of Brandon never reached out. My issue isn't that someone else bought the car, but how unprofessional the whole thing was. I guess the dealer ship has horrible service as a whole as at least one person could have contacted me.

Christian is AMAZING. He is caring, understands the customer. He follows up things when needed. The service Dept.... RUN FOR THE HILLS . They are the worst of the worst. They need to CLEAN HOUSE in the service Dept.

From the moment we arrived the experience was exceptional! We appreciated the no pressure approach, knowledge received and help found to meet all of our needs. Special thank you to Joe Hill & Christian for helping us find the perfect car.