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Courtesy Kia of Brandon

(1,313 reviews)
Visit Courtesy Kia of Brandon
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 11:00am–6:00pm Closed
New (877) 239-1421 (877) 239-1421
Used (877) 236-9808 (877) 236-9808
Service (877) 240-0158 (877) 240-0158

Reviews

(1,313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Courtesy Kia of Brandon from DealerRater.

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New car lease

Salesman quoted Jesse with 2 year old car at $180 month..Finance doubled that amount. Wont buy or lease from you ever again. Very poor service department.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Scott, Thank you for taking the time to write a review of our dealership. I am disappointed to hear that you were not satisfied with our dealership. I also apologize for any miscommunication that has occurred. Please contact me at your earliest convenience to discuss this further. Tony Zita, General Manager, 813-580-5250

Excellent salesman

Had a great and helpful staff Jim Darity explain everything thoroughly, and even gave us great advice! Would 12/10 recommend him for his great sense of humor plus his willingness to help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your positive review of Courtesy Kia of Brandon. We appreciate your business and I am glad that Jim explained everything thoroughly and gave you great advice. Please do not hesitate to contact us if we can be of any further automotive assistance. Ruben Santiago, Market Director

New Car

I enjoyed my experience the sales person was very knowledgeable and was upfront and honest about the purchase I’m very happy with my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for leaving a positive review of Courtesy Kia of Brandon. Customer service is paramount, so I am happy to hear that our team was knowledgeable and honest. We appreciate your business and if you need anything in the future, please make sure to let us know. Ruben Santiago, Market Director

Excellent Pleasant and No Pressure Sale

Drove 60 miles to Courtesy Kia, as I was not happy with my hometown dealer. Got to Courtesy and showed the Manager a print out of the car that I wanted from their inventory. He had Jim Darity , the sales person walk me thru a test drive and all the options on the car. Jim is so, so humble and polite and not pushy at all. Very nice man to work with. Sale went smooth with no unpleasant haggling and I received a much better price than my hometown Kia dealership on the same car ! Ask for Jim Darity when you go to Courtesy Kia of Brandon (although they are on the border of Tampa and Brandon), and Jim Darity will treat you very nicely and professionally with no pressure to get you a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We at Courtesy Kia of Brandon appreciate your positive review of our dealership. I am very pleased to hear that Jim wasn't pushy and the sales process went smoothly. Thank you for your business! Ruben Santiago, Market Director

Great and friendly service

Purchased a vehicle this past weekend Deondre was such an amazing polite and helpful salesman. Really got me everything I was looking for. Awesome employee

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your positive review of Courtesy Kia of Brandon. I am very pleased to hear that Deondre was amazing and helpful. Thank you for your business and we look forward to working with you again in the future. Ruben Santiago, Market Director

Excellent service

Excellent service , very friendly customer service ,personalized attention ,not wasting time.it took less than two hours to be out of the door with a lot of reasons to recommend him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review of Courtesy Kia of Brandon. I am very pleased to hear that our team was friendly and provided excellent service. Thank you for your business and we look forward to working with you again in the future. Ruben Santiago, Market Director

Great service

Buy new car. First time buyer and will recomend to family and friends. Did not tale long to get mi in my Soul. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review of Courtesy Kia of Brandon. I am very pleased to hear that our team provided great service with your first time car purchase. Thank you for your business and we look forward to working with you again in the future. Farouk Hosein, General Manager

Unorganized Auto Group

Extremely unorganized business. Buying a car from them has been an unnecessary inconvenience in my life. They "lost" the original price we signed on, called back asking for more money as a down payment before realizing they had the wrong offer. Then, after having all of our requested documents and information (pay stubs, proof of residence, etc), waited to finalize the sale on their end. When they could not get one last piece of the puzzle complete (as I was out of town on vacation) threatened that they would need the car back. We had our new vehicle for 3 weeks at this point. Up to this point, these were all only minor issues that I shrugged off. However, when they sent my plate, tag, and title to the wrong address (my father had cosigned, so they sent to his house on the opposite side of the state) I was a little upset. As the temporary tag expired, my wife drove up there to have them give us a new temporary tag until we received the real one in. My wife is literally 40 weeks pregnant and due any day, hence why we bought a new and reliable family car. I was pretty surprised when they did nothing to fix this problem for us, one that they created by being sloppy and having no attention to detail throughout this transaction, and sent my wife away without another temporary tag. I would not recommend buying from this dealer. Kia's are a great car, but I highly recommend buying somewhere else.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for taking the time to leave us feedback. We do our best to make sure we meet or beat our customers' expectations, so we are disappointed when we hear when those expectations are not met. If you would like to discuss this further, please contact me at your convenience. Farouk Hosein, General Manager, 813-580-5250

Phenomenal!

If you're just looking or in need of a good deal, GO and see Armando! Thank you and your team for such a smooth buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

I am glad you enjoyed your experience at Courtesy Kia of Brandon. It gives me great pride to know that Armando provided a smooth buying experience. We were glad to be of help Please let us know in the future what we can do to assist you further. Farouk Hosein, General Manager

A very Complex Case

I walked into the dealership upside down and feeling defeated. Andres listened to me and was able to find the right car that suited my needs and fit into my budget. I am so relieved to get out of my old financial burden into something that financially makes since. Thanks Andres Amaya! I highly recommend him if you are looking for a New Car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for taking the time to share your experience with me and the rest of our team here at Courtesy Kia of Brandon. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear Andres listened to you. Please don't hesitate to reach out if you have any questions or need anything else. Farouk Hosein, General Manager