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Courtesy Kia of Brandon

(1,313 reviews)
Visit Courtesy Kia of Brandon
Sales hours: 11:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 11:00am–6:00pm Closed
New (877) 239-1421 (877) 239-1421
Used (877) 236-9808 (877) 236-9808
Service (877) 240-0158 (877) 240-0158

Reviews

(1,313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Courtesy Kia of Brandon from DealerRater.

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Patient & Helpful

We brought my 5 year old son with us. We were there for over half of a day and our salesperson, Darryl, was more than patient. He spoke kindly to my son and never treated him like a bother. He also didn't come at our appointment overly aggressive and pushy which was a breath of fresh air.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Merian, Thank you for your positive review of Courtesy Kia of Brandon. I am happy to hear that Darryl was more than patient and a breath of fresh air. If there is anything we can do for you in the future, please let us know. Andrew Dunton, General Manager

Incredibly happy

Jason was fantastic helping me along. Made me feel very comfortable and not pressured at all. Would definitely recommend this dealer to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mario, I am glad you enjoyed your experience at Courtesy Kia of Brandon. I am happy to hear that Jason was fantastic and made you feel comfortable. Please let us know in the future what we can do to assist you further. Andrew Dunton, General Manager

Treated very well... they went above and beyond.

Walked in and did not really expect to make a purchase. They offered me a great price on a new 2017 Sportage, and I made the deal. Treated me very fair and had me out of there in a very short time with my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Michael, Thank you for your positive review of Courtesy Kia of Brandon. I am very pleased to hear that our team treated you fairly. Thank you for your business and we look forward to working with you again in the future. Andrew Dunton, General Manager

I really appreciate the sales staff. Very friendly

The sales staff was great. The young man, Brett Stanley was great. I will be getting my next car there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Donald, Thank you for your positive review of Courtesy Kia of Brandon. I am very pleased to hear that Brett was great. Thank you for your business and we look forward to working with you again in the future. Andrew Dunton, General Manager

Worse dealership I have ever stepped foot in!

If your’e shopping for a car PLEASE do your own research and look at all of the ratings posted on Edmund’s, CarRater and BBB (17 Complaints.) The following is based on my experience in trying to purchase a 2017 Sportage EX for my wife. Worse dealership I have ever stepped foot in! The sales department is inept as they did not honor the deal we had agreed upon the day before driving up. The sales department and finance department are at a complete disconnect. In my honest opinion, I would not recommend working with this Kia dealership and would encourage you to shop elsewhere. We worked with Brett Stanley for a couple of months as we went from thinking of buying a car to actually buying on one…a 2017 Sportage EX. My wife completed an online credit application as requested. After much going back and forth on Saturday, November 12th we settled on an out the door price of $25,526.52 which resulted in monthly payment of $350 for 75 months with $3k down. I was very clear since my very first communications with Brett that I would not be making the 230 mile/ 4 hour drive up to the dealership until everything was settled upon. He understood my request and asked me to drive up, WE HAD A DEAL. When we arrived at the dealer we test drove the car we had been negotiating on, and proceeded with the paperwork. Sadly, we did not take delivery of the car. After receiving confirmation from Brett that all was okay to proceed the deal fell through for their lack of delivering of what they stated, #1. Brett did not honor the deal that was agreed upon due to his failure to review the paperwork before our drive up. Once we got over the first hurdle or problem we re-negotiated the deal, reluctantly as based on principle a deal is a deal. #2. The finance person we were working with said that no worries as “I will force them to accept the deal” “the system saids you’re okay so I just need to talk with the right person” “we place more than 30 deals a month with them, I don’t agree with this buyer” and then the finance director showed up and just pissed me off with his arrogance and dismissive demeanor as his dealership had messed up.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for taking the time to write a review about your visit with us. Unfortunately we have guidelines that must be followed when financing a car and if you have any questions, please contact me. I regret that we could not come to an agreement on your purchase and apologize for any inconvenience you experienced. Andrew Dunton, General Manager, 813-580-5250

Leased 2017 Kia Sportage

Daryl was our salesperson and he worked with us to get us a good deal and into a 2017 Kia Sportage. He made the process very easy and efficient

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for the great review of Courtesy Kia of Brandon. I am proud to hear that Daryl worked with you and made the process easy. We appreciate your customer loyalty and we look forward to serving you again in the future. Andrew Dunton, General Manager

Purchase of 2016 Kia Soul

Our purchasing experience was great. We went in with online paperwork of the 2016 Kia Soul we wanted to purchase and spoke with Marcus, a mechanic, and had him take us to a salesman, whose name is Robby. Robby listened to us and answered all our questions and did everything he could to help us purchase the vehicle. He went above and beyond, very understanding - he was great to work with. He had us meet with the Nathan, finance, and he also answered all our questions. Robby explained everything about the vehicle, sat with me for a long time to show me how everything works before I left the lot. He is the best vehicle salesman I have ever worked with. If anyone needs to buy a vehicle, go to Robby to buy a Kia. I definitely rate him many gold stars. :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Diane, Thank you for the excellent review of Courtesy Kia of Brandon! I am happy to hear that RRobby went above and beyond for you. Thank you for your continued support and loyalty. We look forward to seeing you again for service. Andrew Dunton, General Manager

Amazing!

I have bought cars from many dealerships. Courtesy Kia of Brandon is by far the best one I have worked with! Everyone is so friendly and nice!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your positive review of Courtesy Kia of Brandon. We appreciate your business and I am glad that our team is the best dealership you've worked with. Please do not hesitate to contact us if we can be of any further automotive assistance. Andrew Dunton, General Manager

A Pleasant Experience, As Car-buying Goes

Robby, the salesman, was the best part of the process. He located a car with all of the features that I wanted and didn't try to sell me something else. He was personable and a good salesman, bringing in revenue for his employer and making this customer feel appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5 star review of Courtesy Kia of Brandon. Our goal is to provide excellent customer service and I am pleased that Robby was personable. Thank you for your business and we look forward to serving you again. Andrew Dunton, General Manager

Love my Kia Sportage!

I had looked at my local Kia dealership. They didn't have exactly the model I was interested in. I contacted two Kia dealerships and Jason at Courtesy was willing to assist me without insisting that I come in. Jason gave me exactly what I requested and the price was right and we drove up and drove the Sportage. We did the paperwork and I drove my new car home. Overall, great experience. Thank you Jason.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Maureen, Thank you sharing your review of Courtesy Kia of Brandon. I am pleased to hear that Jason provided a great experience, getting you exactly what you wanted. Please let us know how we may be of further assistance. Andrew Dunton, General Manager