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INFINITI of Tampa

(866 reviews)
Visit INFINITI of Tampa
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
New (813) 822-3369 (813) 822-3369
Used (813) 822-3389 (813) 822-3389
Service (813) 822-3393 (813) 822-3393

Reviews

(866 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Austin Suarez was extremely helpful and I will be back

Austin Suarez was extremely helpful and I will be back solely because of him. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Purchase my 2025 QX 80.

Purchase my 2025 QX 80. The staff were absolutely amazing. The dealership experience was exactly what it should be. All paperwork was completed prior quick and efficient knowledgeable staff knowledgeable general manager extremely polite. An amazing experience and that’s really coming from me. That purchases two cars Every two years. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly staff who were helpful, knowledgeable and

Friendly staff who were helpful, knowledgeable and professional throughout entire buying process, especially my sales rep.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Coop was very helpful and professional.

Coop was very helpful and professional. Making the experience unforgettable. I would highly recommend him and his dealership for anyone seeking a team with full transparency and the best deal in Florida.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We always appreciate positive reviews! Thank you, and happy motoring!

After waiting three solid hours to finish paperwork to

After waiting three solid hours to finish paperwork to pick up a car we purchased, they harassed me to sit and write a review of the experience. I declined. They harassed me for days after. Well, I'm finally getting to it. The buying experience was less than ideal. It started out fine. They sent photos of the car and followed up in a pretty pushy way - wanting me to fly down to pick it up the day after Thanksgiving when there were no flights to be had. I flew down on Monday, was there half the day - which seemed like a little much while they detailed it - which should have been done already and filled out endless copies of forms. A week later, someone in their titles department called to verify that she was removing my husband from the registration of our other car and moving the license plate. WHAT? The new car had a new license plate. There was no reason for her to be touching the other car's registration at all! Well, today I tried to renew the registration on our other car and found out that she removed the license plate from it entirely! Now, I need to re-register the car and CANNOT drive it until the state processes it Pushy, salesy, inept, rude. I don't know what else to say. Oh, I called the service department to respond to one of the endless emails and was told, "I don't know what you bought! You'll have to call back and talk to Finance." I definitely would not recommend this dealership. No value for your time. And, to remove the license plate from my other car? No competent person would do that. The woman at the DMV just kept saying, "I don't even know what they did here."

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Laurie, We sincerely apologize for the frustration and inconvenience you’ve experienced. A car-buying process should be smooth, not stressful, and we regret that your experience did not reflect that. The extended wait times, persistent follow-ups, and, most concerningly, the incorrect handling of your registration are unacceptable. We would like to speak with you further about your experience. We will be contacting you, but if you haven’t heard from us yet, please contact me. Alex Glickman, General Manager, 813-694-1579

Dealer response

Laurie, We sincerely apologize for the frustration and inconvenience you’ve experienced. A car-buying process should be smooth, not stressful, and we regret that your experience did not reflect that. The extended wait times, persistent follow-ups, and, most concerningly, the incorrect handling of your registration are unacceptable. We would like to speak with you further about your experience. We will be contacting you, but if you haven’t heard from us yet, please contact me. Alex Glickman, General Manager, 813-694-1579

Excellent service provided by Coop.

Excellent service provided by Coop. Purchased fourth vehicle on Thursday. Coop delivered the 2025 QX50 to my home and returned my 2023 QX50 to the dealer, Infiniti of Tampa. Great job. Best regards, Patrick McDermott

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Promised to reimburse for failed alternator.

Promised to reimburse for failed alternator. Come to find out they did not tighten positive battery leads, so truck battery was melting, almost started truck on fire. Asked for documentation sent no follow up. Also payed for out state lisence plate, dont have those either. All talk no action, stay away from Ifiniti of Tampa.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We sincerely apologize for the serious issues you encountered. We regret that our service did not meet your expectations. Your concerns are important, and we would like to speak with you further. Please contact me at your convenience. Alex Glickman, General Manager, 813-694-1579

As always, my service experience at this dealership was

As always, my service experience at this dealership was outstanding. Mr. Jessie Alvarez, the service consultant, was professional and treated my family I with the utmost respect. Infiniti of Tampa has cracked the code on proper customer service, which has compelled me to remain a customer for the long term.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great and professional!

Great and professional! Chris was wonderful and very helpful I would recommend to anyone that is looking for a car. Thank you thank you thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate this positive review! Thanks so much!

I shopped online and was contacted by salesman Diego, who

I shopped online and was contacted by salesman Diego, who was amazing from start to finish. He was honest as to what he could do in order to get me into the vehicle of my choice. He listened and took everything under consideration. I was very impressed with Diego.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!