Jenkins Nissan

Everyone was so friendly and very helpful . We Love working with Jenkins in Lakeland . very easy and made us feel like we were family .

Everything magnificent . Very nice interaction and sincerity with the experience . Satisfied with all the personal.

My experiences with this dealership, specifically the Service Department have ensured that I will never purchase another Nissan vehicle. Even though I am not unhappy with the car.

I am aware that it is a new vehicle and the parts are not in stock, they have to be ordered and they take time to arrive, it is more because of the shipping of the part, from the dealer excellent work

Not happy with the service and product provided. Went for oil change. The lady who took my order, told me that the oil for my truck was not recommended, cheap oil. She recommended synthetic oil. Also, she said is time for tires rotation. She said is $70.00 for the oil and $20.00 for rotation. I said, why $70.00 for oil change, I got an email stating $29.99, she asked me to provide the email, I looked on my phone and showed her the email. She said you need to print out. How am I going to print out? My phone does not have a printer. I saw the expression on her face (mad) She stated, I am going to do this time, next time you have to bring a printout. Really! You sent an email, and obviously, you have it on your system. About the product was for my wife car. I bought 4 tires and paid around $1,000.00 three months later the tires were not good. I complain at the shop, there was not an answer. I sent an email 7 months ago; I did not get a response. Glad my wife 4 months ago, bought a new car with another brand.

They all were great. I showed them spots and they got it take care of. Even offered me ride back from home to pick the car

Great experience very friendly got a good deal on a truck I've always wanted my salesman Jordan was awesome

Thank you Luis. You were great and patient with us. I than you and my wife thanks you for all your hard work.

I am extremely disappointed with the level of service and professionalism I experienced in your service department. The issue was that the window lock button had been enabled, preventing the passenger and rear windows from rolling down. Despite this, the technicians spent less than 30 minutes “diagnosing” the issue and claimed that replacing the right front window motor would resolve the operation of all three windows. When I raised concerns, I called my husband, an ACE L1 and L2 Master Technician, who immediately questioned the validity of this diagnosis. The service manager insisted they would start with replacing the motor and “go from there.” However, he could not explain how replacing the passenger window motor would fix the rear driver’s side window. He admitted he was addressing only one issue at a time and was not confident the proposed repair would resolve anything. When I repeatedly asked if the driver’s window lock button had been checked, the service manager confirmed that it had not. Instead, they were set on pursuing a costly and likely unnecessary repair without proper troubleshooting. This lack of problem-solving, refusal to address customer concerns, and failure to perform a thorough diagnostic is unacceptable and unprofessional. It reflects poorly on your service department’s commitment to quality and customer care. I expect better from a service provider, especially at a dealership level, and hope appropriate steps will be taken to ensure this does not happen to others.

I enjoyed working with Cooper for my purchase. He listened to my concerns and didn't pressure me at any point in the transaction.