Reviews
Oil change took 2 hours. Explanation of why given 1.25...
Oil change took 2 hours. Explanation of why given 1.25 hours in, AFTER I saw car go in at 1:10 min late. Given $15 discount which was decent but insufficient for making me late.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are truly sorry for making you late to your appointment. We would be happy to discuss a reparation benefit with you for your trouble. We appreciate you trusting us with your vehicle and never intend on wasting a guest's time. Please contact our service manager at your earliest convenience to discuss a resolution that works for you. He is aware of your review and anticipates your call. Sincerely, The Eagle Buick GMC Team
The service department is outstanding!! Always helpful...
The service department is outstanding!! Always helpful and courteous!! Scott was a pleasure to deal with!! He is an asset to your company!! I appreciate his help and concern.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Eagle Buick-GMC Team
We had an apt at 830 am Tuesday and they did not pull the...
We had an apt at 830 am Tuesday and they did not pull the car in until 930am . Why have an apt and have to wait an hour before getting started on it. We are very upset and will probably go to another dealer our next visit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry for your wait and this is not a reflection of how we take care of our guests. Your time is important to us. We value your business and would like to send you a free service but are unable to determine who "teletravelnurse" is. Please give us a call so that we can work together to regain your trust and business. Our service manager is aware of this review and ready to assist. Thank you for bringing this to our attention. Sincerely, The Eagle Buick GMC Team
Amazing customer service and amazing Service Manager Jim...
Amazing customer service and amazing Service Manager Jim Martin! He explained what I needed and took care of everything! I am a big mouthpiece for Eagle GMC and will continue to spread the good word! Several of my friends have switched from Jim Browne and are very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Eagle Buick-GMC Team
Excellent service once again! All the service people, the...
Excellent service once again! All the service people, the lady the young guy and the older guy "bill I think is his name" work together towards making the customer fell like the problem is getting fixed. In my case I have a 2012 Buick lacrosse that I bought new and the A/C motor was acting funny. They found out what was wrong and it was no big deal. They could have charged me a lot and I wouldn't have known the difference. They're not like that. Best and most honest service I have ever seen. I hope their management keeps thing going like this as it's hard to assemble and maintain a team like this.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Eagle Buick-GMC Team
Thanks Russ and Ashley!! Y’all are appreciated! Service...
Thanks Russ and Ashley!! Y’all are appreciated! Service department kept me well informed of time and prices! Everything was fixed and the suggestion of the tire rotation is appreciated as it was needed and I forgot. thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Eagle Buick-GMC Team
Best dealership I’ve dealt with in a long time. Marc...
Best dealership I’ve dealt with in a long time. Marc Esser was the best salesman ever. Thank you. You went the extra mile and all of the others in this dealership were exceptional.8
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
At Eagle Buick-GMC Inc, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, The Eagle Buick-GMC Team
Scott is awesome, he takes care of everything, and always...
Scott is awesome, he takes care of everything, and always very happy with the services completely, thanks again Scott for great service year after year.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Eagle Buick-GMC Team
This was hands-down the best truck buying experience...
This was hands-down the best truck buying experience we’ve ever had. No monkeying around with numbers it was exactly what they said! Russ, Lonnie and Jeremy were all amazing! We could totally see ourselves hanging out with them they were so easy to talk to. We will never go anywhere else! Thank you guys again so so much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, The Eagle Buick-GMC Team
Great experience with Gordon. He was very personable and...
Great experience with Gordon. He was very personable and was able to assist me with getting the truck I wanted. I would definitely see him again when I buy another truck. Finance tried to sell me the extended warranty and only told me part of the terms. He told me that is was for 6 years but did not tell me that it was only for 75,000 miles which ever comes first. I found out that my bank offers an extended warranty that is much better and cheaper. I think the full terms should be explained rather then just half the terms that you agree to.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Eagle Buick-GMC Team