Reviews
My husband, John and I bought an XT5 at SULLIVAN CADILLAC. Everyone was so friendly and kind. Erik, was a NO pressure salesman, with patience, so helpful and knowledgable. John in service was on time, and kept us informed. We couldn’t be happier. So glad we went with SULLIVAN CADILLAC, in Ocala.
My husband, John and I bought an XT5 at SULLIVAN CADILLAC. Everyone was so friendly and kind. Erik, was a NO pressure salesman, with patience, so helpful and knowledgable. John in service was on time, and kept us informed. We couldn’t be happier. So glad we went with SULLIVAN CADILLAC, in Ocala.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, Patti! We are pleased to hear that you and John had such a positive experience while purchasing your Cadillac XT5 at Sullivan Cadillac. It's great to know that Erik and John provided you with the friendly and knowledgeable service we strive for. We appreciate your kind words and look forward to seeing you again! Sincerely, The Sullivan Cadillac Team
Tim Phillips was the associate who helped us with the truck we were looking for. Great experience. Also Richard Gruber General manager is a great asset to this dealership. Thanks to both of you.
Tim Phillips was the associate who helped us with the truck we were looking for. Great experience. Also Richard Gruber General manager is a great asset to this dealership. Thanks to both of you.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words, Cindy! We’re thrilled to hear that you had a great experience with Tim and Richard at Sullivan Cadillac. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
Tim was excellent in helping us. We told him what we wanted and within 15 minutes we found exactly what we wanted. Tim is very experienced with all the vehicles on the lot. We had an amazing experience. Thank you Tim for helping us.
Tim was excellent in helping us. We told him what we wanted and within 15 minutes we found exactly what we wanted. Tim is very experienced with all the vehicles on the lot. We had an amazing experience. Thank you Tim for helping us.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Cindy! We're thrilled to hear that you had an amazing experience at Sullivan Cadillac and that Tim was able to assist you in finding exactly what you wanted. We appreciate your kind words and hope to see you again soon! Sincerely, The Sullivan Cadillac Team
Always a great service experience. Its starts with your initial call to set up service. Always professional. It gets better from there
Always a great service experience. Its starts with your initial call to set up service. Always professional. It gets better from there
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We truly appreciate your kind words about the service experience at Sullivan Cadillac. We're glad to hear that our team made a positive impression from your initial call and throughout your visit. We look forward to serving you again next time! Sincerely, The Sullivan Cadillac Team
The entire experience was terrible. The only thing positive was the service manager coming through and getting me a loaner so I was able to pick my kids up from school. I had an 8am appointment to get my tires rotated and an oil change. I did not get my car back until the next day. Awful experience!
The entire experience was terrible. The only thing positive was the service manager coming through and getting me a loaner so I was able to pick my kids up from school. I had an 8am appointment to get my tires rotated and an oil change. I did not get my car back until the next day. Awful experience!
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- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand that the delays in servicing your vehicle were frustrating, and your feedback is appreciated. We're glad to hear that our service manager was able to assist you with a loaner vehicle during this time. At Sullivan Cadillac, our team strives to provide efficient service, and your input helps us improve. If you would like to discuss this further, please feel free to reach out to us directly. We value your business and hope to provide you with a better experience in the future. Sincerely, The Sullivan Cadillac Team
Bought a used Jeep, Somethings needed done before the purchase. But weren't, had to take it back 2 times. But they corrected the problems
Bought a used Jeep, Somethings needed done before the purchase. But weren't, had to take it back 2 times. But they corrected the problems
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate you choosing Sullivan Cadillac for your Jeep purchase. We're glad to hear that we were able to address the issues you encountered, and we apologize for any inconvenience caused by the initial oversight. Your experience is important to us, and we’re always here to ensure your satisfaction. If you have any further concerns or need assistance, please don't hesitate to reach out. We look forward to serving you again! Sincerely, The Sullivan Cadillac Team
Everyone was kind, thorough and knowledgeable. There was no pressure and the easiest process ever.
Everyone was kind, thorough and knowledgeable. There was no pressure and the easiest process ever.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We’re happy to hear that you found the process at Sullivan Cadillac to be easy and pressure-free. Our team takes pride in providing knowledgeable service, and we truly appreciate your feedback. We hope to see you again soon! Sincerely, The Sullivan Cadillac Team
Some concerns answered Some not. Front turn lamp out and no acknowledgement or estimate. Prices seemed high for tires even with buy 3 get 4rth free.
Some concerns answered Some not. Front turn lamp out and no acknowledgement or estimate. Prices seemed high for tires even with buy 3 get 4rth free.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your concerns regarding the front turn lamp and the pricing on tires. We strive to provide clear communication and competitive pricing at Sullivan Cadillac. Please reach out to us directly so we can discuss your specific issues in greater detail and provide a better experience. Your input helps us improve, and we hope to assist you further. Sincerely, The Sullivan Cadillac Team
Sullivan Cadillac is our dealership of choice. Timmy Phillips recently sold us a 2024 Chevrolet Corvette Stingray 2LT and we were very pleased with the experience. He was very helpful in meeting our needs and making the deal happen. We will continue to recommend and use Sullivan Cadillac for future sales and servicing of our vehicles.
Sullivan Cadillac is our dealership of choice. Timmy Phillips recently sold us a 2024 Chevrolet Corvette Stingray 2LT and we were very pleased with the experience. He was very helpful in meeting our needs and making the deal happen. We will continue to recommend and use Sullivan Cadillac for future sales and servicing of our vehicles.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Ana! We’re glad to hear that you had a great experience with Timmy Phillips at Sullivan Cadillac, especially with your new 2024 Chevrolet Corvette Stingray 2LT. We appreciate your commitment to recommending us for future sales and servicing. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team
I think it is a great dealership. I bought a used Jeep there. The salesman wasn't wonderful, but the dealership made everything right!
I think it is a great dealership. I bought a used Jeep there. The salesman wasn't wonderful, but the dealership made everything right!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear you think Sullivan Cadillac is a great dealership and that you found a used Jeep that you like. We appreciate your understanding regarding your sales experience and are pleased that we could make things right for you. If you have any further questions or need assistance, please feel free to reach out. We hope to see you again soon! Sincerely, The Sullivan Cadillac Team