Reviews
Had an appointment at 730 and wasn't completed until 1030. Only needed an oil change but they did some 60k stuff too. Nobody mentioned that would take more time
Had an appointment at 730 and wasn't completed until 1030. Only needed an oil change but they did some 60k stuff too. Nobody mentioned that would take more time
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Matthew. We understand the importance of knowing what to expect during a scheduled service visit, especially when additional maintenance is included. Your feedback regarding the extended wait time and the communication about the additional service helps the team at Sullivan Cadillac review your concerns. Please contact us directly so we can discuss your visit further. We are committed to providing clear information about recommended services and helping customers have a smoother service experience. Sincerely, The Sullivan Cadillac Team
The part needed was out of stock, so it took a bit for it to come in, not their fault. Once it did my service appointment went smoothly, they were even able to take my SUV in early! Great job!
The part needed was out of stock, so it took a bit for it to come in, not their fault. Once it did my service appointment went smoothly, they were even able to take my SUV in early! Great job!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We appreciate your understanding regarding the part's availability and are glad your service appointment went smoothly. It's great to know that we could accommodate your SUV early. We look forward to serving you again at Sullivan Cadillac! Sincerely, The Sullivan Cadillac Team
They are great, have been with them for years, I owned 2004 CTS and had all service done at Sullivan, I now own 2019 CTS and bought used from Sullivan, they have always done great job taking care of my vehicals
They are great, have been with them for years, I owned 2004 CTS and had all service done at Sullivan, I now own 2019 CTS and bought used from Sullivan, they have always done great job taking care of my vehicals
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your great review, Theresa! We truly appreciate your loyalty to Sullivan Cadillac over the years. It's fantastic to hear that you've had great experiences with both your 2004 Cadillac CTS and your 2019 Cadillac CTS. Our team is committed to providing exceptional service and is glad to have you as part of our family. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
Staff was helpful and was no pressure. Hector showed us som awesome feathers on our car that we didn’t know about
Staff was helpful and was no pressure. Hector showed us som awesome feathers on our car that we didn’t know about
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! It's wonderful to hear that our staff was helpful and that Hector was able to showcase some awesome features on your vehicle. We appreciate you choosing Sullivan Cadillac and hope to see you again soon! Sincerely, The Sullivan Cadillac Team
My purchase transaction went very smooth. Salesman was knowledgeable of all questions I asked . Very polite and professional. Finance and Mgr also very helpful and professional. I am 77 and purchased many vehicles during my life. I would rate this experience near or at the very top as a pleasant and smooth purchase.
My purchase transaction went very smooth. Salesman was knowledgeable of all questions I asked . Very polite and professional. Finance and Mgr also very helpful and professional. I am 77 and purchased many vehicles during my life. I would rate this experience near or at the very top as a pleasant and smooth purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Grateful for you sharing this lovely experience with us, Len! We’re glad to hear that your purchase transaction at Sullivan Cadillac went so smoothly and that our team provided you with knowledgeable and professional service. It’s truly rewarding to know that we could make your experience one of the best in your many vehicle purchases. We appreciate your trust and hope to see you again soon! Sincerely, The Sullivan Cadillac Team
On June 19, 2026, I took my CT5 into Sullivan Cadillac for an oil and filter change, tire rotation and balance, and wheel alignment. Estefania Adaro had the service done immediately and I was on my way. Estefania was friendly, courteous, knowledgeable, and professional. I can always depend on Estefania to be honest and upfront about warranties and service work on my 2021 Cadillac CT4 and 2025 Cadillac CT5 V6. Thank you and keep up the exceptional work! K. Wayne Hunter, Ed.D
On June 19, 2026, I took my CT5 into Sullivan Cadillac for an oil and filter change, tire rotation and balance, and wheel alignment. Estefania Adaro had the service done immediately and I was on my way. Estefania was friendly, courteous, knowledgeable, and professional. I can always depend on Estefania to be honest and upfront about warranties and service work on my 2021 Cadillac CT4 and 2025 Cadillac CT5 V6. Thank you and keep up the exceptional work! K. Wayne Hunter, Ed.D
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Appreciate your feedback on your visit, Wayne! We are happy to hear that Estefania provided you with such exceptional service during your recent visit to Sullivan Cadillac. It's great to know you feel confident in her expertise regarding your 2021 Cadillac CT4 and 2025 Cadillac CT5 V6. We appreciate your kind words and encourage you to visit us again soon! Sincerely, The Sullivan Cadillac Team
John is very professional, friendly and attentive. He explained to me in detail my service requirments and recalls. I was very impressed.
John is very professional, friendly and attentive. He explained to me in detail my service requirments and recalls. I was very impressed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for letting us know how everything went! We are happy to hear that you had a positive experience with our team at Sullivan Cadillac. It's great to know that our professional and attentive approach made a lasting impression on you. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
Fast and friendly, did what was promised faster than expected. Wash looked great. Thank you!
Fast and friendly, did what was promised faster than expected. Wash looked great. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Lewis! We’re thrilled to hear that you had a fast and friendly experience and that your vehicle wash looked great. We appreciate your feedback and hope to see you again at Sullivan Cadillac! Sincerely, The Sullivan Cadillac Team
Had to have a engine light checked I guess there was dust in a filter so it had to be replaced or fixed
Had to have a engine light checked I guess there was dust in a filter so it had to be replaced or fixed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that you brought your vehicle to Sullivan Cadillac for the engine light issue. Our team is committed to ensuring your vehicle runs smoothly, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Sincerely, The Sullivan Cadillac Team
Always in top !!! ?? Pleasure to do business with you guys !! Ha ha !!! ??
Always in top !!! ?? Pleasure to do business with you guys !! Ha ha !!! ??
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We appreciate your positive feedback about Sullivan Cadillac and are glad to hear that you had a pleasurable experience with us. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team