Reviews
I take our vehicle to be serviced only to the dealership.
I take our vehicle to be serviced only to the dealership. Our vehicle was sold to us as a CPO. Later, we found out that the vehicle was not CPO, and it had been incurred into a moderate to major vehicle damage. The dealership never informed us of a Carfax prior to purchase with the exception that they emphasized that the vehicle was CPO. Will never do business with the dealership however, the customer service at the service center is outstanding.
I take our vehicle to be serviced only to the dealership.
I take our vehicle to be serviced only to the dealership. Our vehicle was sold to us as a CPO. Later, we found out that the vehicle was not CPO, and it had been incurred into a moderate to major vehicle damage. The dealership never informed us of a Carfax prior to purchase with the exception that they emphasized that the vehicle was CPO. Will never do business with the dealership however, the customer service at the service center is outstanding.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service was fast, friendly, and professional.
The service was fast, friendly, and professional. Thank you Estefanie for your early morning presence.
The service was fast, friendly, and professional.
The service was fast, friendly, and professional. Thank you Estefanie for your early morning presence.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Jeannette! It's great to hear that you experienced fast, friendly, and professional service at Sullivan Cadillac. We appreciate your shout-out to Estefanie for her dedication to ensuring your visit was a positive one. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team
In 45 years of car buying, this was by far the easiest
In 45 years of car buying, this was by far the easiest process yet. Was offered a very fair price on our trade, quickly came to terms for our purchase, and they beat our pre-qualified interest rate. Car was detailed and topped off before we arrived. All the paperwork was ready, and final price was actually a bit lower than what we had intended to pay. Rick and Chris took great care of us. Well worth the 125 mile trip. Thanks!
In 45 years of car buying, this was by far the easiest
In 45 years of car buying, this was by far the easiest process yet. Was offered a very fair price on our trade, quickly came to terms for our purchase, and they beat our pre-qualified interest rate. Car was detailed and topped off before we arrived. All the paperwork was ready, and final price was actually a bit lower than what we had intended to pay. Rick and Chris took great care of us. Well worth the 125 mile trip. Thanks!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We’re thrilled to hear that your experience at Sullivan Cadillac was the easiest car buying process you’ve had in 45 years. It’s wonderful to know that Rick and Chris provided you with excellent service and that you were pleased with the fair price on your trade and the final transaction details. We appreciate you making the 125-mile trip to see us, and we look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
John provided excellent service at Sullivan Cadillac.
John provided excellent service at Sullivan Cadillac. He was very professional and kept me informed.
John provided excellent service at Sullivan Cadillac.
John provided excellent service at Sullivan Cadillac. He was very professional and kept me informed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Desi! We’re happy to hear that you received excellent service with John at Sullivan Cadillac and that he kept you informed throughout your experience. Your feedback is appreciated, and we look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team
I am very happy with my experience at Sullivan Cadillac,
I am very happy with my experience at Sullivan Cadillac, and James B. was excellent. All my questions answered, and very friendly and respectful.
I am very happy with my experience at Sullivan Cadillac,
I am very happy with my experience at Sullivan Cadillac, and James B. was excellent. All my questions answered, and very friendly and respectful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful feedback, Rich! We're thrilled to hear that you had a great experience at Sullivan Cadillac and that James was able to assist you in such a friendly and respectful manner. We appreciate your kind words and hope to see you again soon! Sincerely, The Sullivan Cadillac Team
Fast friendly service.
Fast friendly service. He got me in for an oil change quickly. Thank you very much.
Fast friendly service.
Fast friendly service. He got me in for an oil change quickly. Thank you very much.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your kind review is greatly appreciated! We're glad to hear that you received fast and friendly service for your oil change at Sullivan Cadillac. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team
Great service as always !
Great service as always ! John and his team are always very accommodating and work to provide exceptional service
Great service as always !
Great service as always ! John and his team are always very accommodating and work to provide exceptional service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, William! We truly appreciate your feedback and are thrilled to hear that John and our team provided you with exceptional service. At Sullivan Cadillac, we strive to ensure every experience is a positive one. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team
Sales associate Tim was great helping us understanding
Sales associate Tim was great helping us understanding all the features on the vehicle. The closing department was quick and easy to deal with. All around a seamless process
Sales associate Tim was great helping us understanding
Sales associate Tim was great helping us understanding all the features on the vehicle. The closing department was quick and easy to deal with. All around a seamless process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Rick! We're thrilled to hear that Tim provided you with great assistance in understanding the features of your vehicle and that the closing process was seamless. At Sullivan Cadillac, we strive to make every aspect of your experience enjoyable. Our team appreciates your feedback and looks forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team
Salesman Tim answered are questions and showed us all the
Salesman Tim answered are questions and showed us all the options on the vehicle. The closing department made the process fast and easy. Great overall experience
Salesman Tim answered are questions and showed us all the
Salesman Tim answered are questions and showed us all the options on the vehicle. The closing department made the process fast and easy. Great overall experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Delighted to receive such a positive reviews, Rick! We're delgihted to hear that Tim was able to assist you and make your experience at Sullivan Cadillac smooth and enjoyable. We appreciate your feedback and hope to see you again soon! Enjoy your new vehicle! Sincerely, The Sullivan Cadillac Team
One of the best experiences I've had buying.
One of the best experiences I've had buying. Joey Frampton, the internet manager, is nice, knowledgeable, and very easy to work with. He got everything handled remotely even though we live in Jacksonville-- all the paperwork was ready to go and he found an even better interest rate for us! Super responsive to emails and phone calls too. No "packages" added on like some other places I could name.
One of the best experiences I've had buying.
One of the best experiences I've had buying. Joey Frampton, the internet manager, is nice, knowledgeable, and very easy to work with. He got everything handled remotely even though we live in Jacksonville-- all the paperwork was ready to go and he found an even better interest rate for us! Super responsive to emails and phone calls too. No "packages" added on like some other places I could name.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We’re happy to hear that you had such a positive experience with Joey at Sullivan Cadillac. It's great to know that his knowledge and responsiveness made the buying process smooth for you, especially from Jacksonville. We appreciate your feedback and hope to see you again soon! Enjoy your new vehicle! Sincerely, The Sullivan Cadillac Team