Reviews
Service immediately identified problem with TPMS.in 1 tire of my 2019 XT4. Since tires were getting old, it made sense to get all new tires right away. They also replaced aging break fluid. Only concern was that I had to spend most of day waiting for completion of service. While waiting, I browsed the lot, and James Betancourt brought my attention to a beautiful 2025 CT4 having only about 3000 miles on it. My 2019 XT4 has low mileage, now new tires, is in beautiful shape. You should be able to sell it quickly for at least $18,000 - $20,000. If interested in negotiating a trade, I might be interested if You are willing to consider selling 2025 XT4 for under $30,000 (with trade). It was a pleasure meeting you. Barry Greenawald bardar1@ptd.net 352-217-4374
Service immediately identified problem with TPMS.in 1 tire of my 2019 XT4. Since tires were getting old, it made sense to get all new tires right away. They also replaced aging break fluid. Only concern was that I had to spend most of day waiting for completion of service. While waiting, I browsed the lot, and James Betancourt brought my attention to a beautiful 2025 CT4 having only about 3000 miles on it. My 2019 XT4 has low mileage, now new tires, is in beautiful shape. You should be able to sell it quickly for at least $18,000 - $20,000. If interested in negotiating a trade, I might be interested if You are willing to consider selling 2025 XT4 for under $30,000 (with trade). It was a pleasure meeting you. Barry Greenawald bardar1@ptd.net 352-217-4374
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience at Sullivan Cadillac, Barry! We’re glad to hear that our service team promptly identified the issue with your TPMS and that you decided to invest in new tires for your 2019 Cadillac XT4. It’s great to know that you enjoyed browsing our lot and had a wonderful interaction with James Betancourt. We appreciate your thoughts on the potential trade-in for your vehicle and your interest in the 2025 Cadillac CT4. Please feel free to reach out to us directly to discuss this further. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team
Hands down the quickest service we've ever had. Tire rotation and oil / filter change were done in an hour from the time we dropped the car off. This was at 11:30am too.
Hands down the quickest service we've ever had. Tire rotation and oil / filter change were done in an hour from the time we dropped the car off. This was at 11:30am too.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Steven! We’re thrilled to hear you experienced quick and efficient service at Sullivan Cadillac. Providing timely care is always a priority, and it’s great to know your expectations were met. We look forward to seeing you again for your next maintenance visit! Sincerely, The Sullivan Cadillac Team
The customer service is great. They assess your car quickly. The technicians are very knowledgeable.
The customer service is great. They assess your car quickly. The technicians are very knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We’re glad to hear you had a great experience with our customer service and the quick assessment of your car at Sullivan Cadillac. Our knowledgeable technicians always strive to provide the best service possible. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
My internet salesperson I forgot his name in my 70 years and as many vehicles I’ve purchased it was the BEST experience ever. Was in and out with new vehicle in a record 2 hours!!!!
My internet salesperson I forgot his name in my 70 years and as many vehicles I’ve purchased it was the BEST experience ever. Was in and out with new vehicle in a record 2 hours!!!!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Sullivan Cadillac! We’re pleased to hear that your transaction was smooth and efficient, allowing you to drive away in your new vehicle in just two hours. We appreciate your kind words about our sales team. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new ride! Sincerely, The Sullivan Cadillac Team
Chris was extremely rude and very unprofessional. I will not buy another car from Sullivan!
Chris was extremely rude and very unprofessional. I will not buy another car from Sullivan!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, Curt. We understand your concerns regarding your recent interactions during the sales process. At Sullivan Cadillac, we aim to provide attentive, professional, and helpful support so that every customer feels respected and informed. Feedback like yours helps us review how we communicate and engage with customers, ensuring we continue to improve the experience for everyone. Please feel free to contact us directly if you’d like to discuss this further. We are committed to providing a positive and respectful environment for all customers. Sincerely, The Sullivan Cadillac Team
The only thing I did not like is my coolant level was low and they did not fill it
The only thing I did not like is my coolant level was low and they did not fill it
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your insights regarding the coolant level. At Sullivan Cadillac, we strive to provide the best service experience possible. Please feel free to reach out to us directly, and we would be happy to assist you further. We hope to see you again soon. Sincerely, The Sullivan Cadillac Team
Edwin always is very helpful and lets me know immediately what the problem is with my car and about what the cost will be approximately. Cannot complain at all about the services and employees who go out of their way to greet you and make you feel welcomed.
Edwin always is very helpful and lets me know immediately what the problem is with my car and about what the cost will be approximately. Cannot complain at all about the services and employees who go out of their way to greet you and make you feel welcomed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words about Edwin and our team at Sullivan Cadillac. It's great to hear that you feel welcomed and well-informed during your service visits. We look forward to seeing you again and providing you with the same exceptional service! Sincerely, The Sullivan Cadillac Team
Numerous people trying to be helpful which made for a pleasant experience purchasing our new Cadillac.
Numerous people trying to be helpful which made for a pleasant experience purchasing our new Cadillac.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We’re thrilled to hear that you had a pleasant experience purchasing your new Cadillac at Sullivan Cadillac. Our team strives to provide exceptional service, and it’s great to know that their efforts made a positive impact. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
Everyone there was very pleasant and helpful. This was my Optic’s first service at 7,500 miles. Price was right = free/within warranty.
Everyone there was very pleasant and helpful. This was my Optic’s first service at 7,500 miles. Price was right = free/within warranty.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review, Betsy! We’re glad to hear that you had a pleasant experience during your Cadillac Optic's first service at Sullivan Cadillac. It’s great to know that you found our team helpful and appreciated the complimentary service. We look forward to seeing you again for your next visit! Sincerely, The Sullivan Cadillac Team
Sullivan’s service over the years has been professional and the service staff has been knowledgeable as well as friendly.
Sullivan’s service over the years has been professional and the service staff has been knowledgeable as well as friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re happy to hear you have consistently experienced professional service at Sullivan Cadillac. Our knowledgeable and friendly staff always strive to provide the best for our customers. We look forward to welcoming you back in the future! Sincerely, The Sullivan Cadillac Team