Reviews
I was very pleased at the way we were treated and how quickly everything was completed. We are taking back my Cadillac tomorrow for treatment to protect the car. I am looking forward to owning the vehicle for a long time.
I was very pleased at the way we were treated and how quickly everything was completed. We are taking back my Cadillac tomorrow for treatment to protect the car. I am looking forward to owning the vehicle for a long time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We’re thrilled to hear that you were pleased with the service you received at Sullivan Cadillac and that everything was completed quickly. It’s great to know you’re taking your Cadillac back for protection treatment—we’re sure you’ll enjoy owning it for a long time. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team
Scheduled appointment online with no issues. Sullivan gave us plenty of notice when service was due
Scheduled appointment online with no issues. Sullivan gave us plenty of notice when service was due
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Andrew! We appreciate your feedback about your seamless online appointment experience and our timely service notifications. It's our goal at Sullivan Cadillac to provide excellent service, and we're glad to hear we met your expectations. Looking forward to seeing you again! Sincerely, The Sullivan Cadillac Team
We had a great experience with “Timmy” for the 2025 Lincoln navigator purchase .knowledgeable, never pushy, and answered every question honestly. Enoch assisted as with pricing was transparent, and the paperwork was done quickly. Everything was great, highly recommend!" From Dye family.
We had a great experience with “Timmy” for the 2025 Lincoln navigator purchase .knowledgeable, never pushy, and answered every question honestly. Enoch assisted as with pricing was transparent, and the paperwork was done quickly. Everything was great, highly recommend!" From Dye family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Koki! We’re thrilled to hear that you had a great experience with Timmy during your purchase of the 2025 Lincoln Navigator. It’s fantastic that he was knowledgeable and accommodating, and that Enoch provided transparent pricing and efficient paperwork. Your recommendation means a lot to us at Sullivan Cadillac. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
I wanted to wait on the repairs for another time and had to wait a long time for my car to be brought to me. Also Stefani was very rude
I wanted to wait on the repairs for another time and had to wait a long time for my car to be brought to me. Also Stefani was very rude
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your concerns regarding the wait time for your vehicle and the interaction you had with our staff. Your feedback is valuable and helps us improve our service. Please feel free to reach out to Sullivan Cadillac directly to discuss your concerns and ensure a better experience in the future. Your satisfaction is our priority, and our team aims to improve continuously to serve you better. Sincerely, The Sullivan Cadillac Team
The dealership is clean and the staff are friendly and helpful. Our service and recalls were handled quickly. Overall a positive experience
The dealership is clean and the staff are friendly and helpful. Our service and recalls were handled quickly. Overall a positive experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Bethany! We’re happy to hear you had a positive experience at Sullivan Cadillac and that our staff was able to assist you efficiently. We appreciate your feedback and hope to see you again soon! Sincerely, The Sullivan Cadillac Team
Adaro was very helpful in directing me how to proceed from a breakdown and steps how to get tow via OnStar which I had not subscribed to, hence did not realize that they would assist in an emergency. Making the whole process smooth.
Adaro was very helpful in directing me how to proceed from a breakdown and steps how to get tow via OnStar which I had not subscribed to, hence did not realize that they would assist in an emergency. Making the whole process smooth.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that Adaro was able to assist you during your breakdown and provide the necessary guidance. At Sullivan Cadillac, our team always strives to make difficult situations as smooth as possible. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team
My husband, John and I bought an XT5 at SULLIVAN CADILLAC. Everyone was so friendly and kind. Erik, was a NO pressure salesman, with patience, so helpful and knowledgable. John in service was on time, and kept us informed. We couldn’t be happier. So glad we went with SULLIVAN CADILLAC, in Ocala.
My husband, John and I bought an XT5 at SULLIVAN CADILLAC. Everyone was so friendly and kind. Erik, was a NO pressure salesman, with patience, so helpful and knowledgable. John in service was on time, and kept us informed. We couldn’t be happier. So glad we went with SULLIVAN CADILLAC, in Ocala.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, Patti! We are pleased to hear that you and John had such a positive experience while purchasing your Cadillac XT5 at Sullivan Cadillac. It's great to know that Erik and John provided you with the friendly and knowledgeable service we strive for. We appreciate your kind words and look forward to seeing you again! Sincerely, The Sullivan Cadillac Team
Tim Phillips was the associate who helped us with the truck we were looking for. Great experience. Also Richard Gruber General manager is a great asset to this dealership. Thanks to both of you.
Tim Phillips was the associate who helped us with the truck we were looking for. Great experience. Also Richard Gruber General manager is a great asset to this dealership. Thanks to both of you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words, Cindy! We’re thrilled to hear that you had a great experience with Tim and Richard at Sullivan Cadillac. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
Tim was excellent in helping us. We told him what we wanted and within 15 minutes we found exactly what we wanted. Tim is very experienced with all the vehicles on the lot. We had an amazing experience. Thank you Tim for helping us.
Tim was excellent in helping us. We told him what we wanted and within 15 minutes we found exactly what we wanted. Tim is very experienced with all the vehicles on the lot. We had an amazing experience. Thank you Tim for helping us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Cindy! We're thrilled to hear that you had an amazing experience at Sullivan Cadillac and that Tim was able to assist you in finding exactly what you wanted. We appreciate your kind words and hope to see you again soon! Sincerely, The Sullivan Cadillac Team
Always a great service experience. Its starts with your initial call to set up service. Always professional. It gets better from there
Always a great service experience. Its starts with your initial call to set up service. Always professional. It gets better from there
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We truly appreciate your kind words about the service experience at Sullivan Cadillac. We're glad to hear that our team made a positive impression from your initial call and throughout your visit. We look forward to serving you again next time! Sincerely, The Sullivan Cadillac Team