Reviews
Interaction with staff was courteous and professional across the board. Sales and Service worked quickly to resolve an issue with our new XT5 ... very much appreciated.
Interaction with staff was courteous and professional across the board. Sales and Service worked quickly to resolve an issue with our new XT5 ... very much appreciated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We appreciate your positive feedback and are thrilled to hear that you had a wonderful experience with our staff at Sullivan Cadillac. It's great to know that our Sales and Service teams were able to assist you efficiently with your new Cadillac XT5. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team
Did have an appointment. Escalade was towed there due to the auto side board motor making a grinding noise. Got my car in immediately and was done and perfect in 4 hours. Keep amazing contact with me
Did have an appointment. Escalade was towed there due to the auto side board motor making a grinding noise. Got my car in immediately and was done and perfect in 4 hours. Keep amazing contact with me
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Matthew! We’re thrilled to hear that your Cadillac Escalade was serviced promptly and that you had a great experience with our team at Sullivan Cadillac. It’s our priority to keep our customers informed and ensure their vehicles are in top shape. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
Did have an appointment. Escalade was towed there due to the auto side board motor making a grinding noise. Got my car in immediately and was done and perfect in 4 hours. Keep amazing contact with me
Did have an appointment. Escalade was towed there due to the auto side board motor making a grinding noise. Got my car in immediately and was done and perfect in 4 hours. Keep amazing contact with me
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I sat in the waiting room for over three hours, and no one came and gave me an update on what’s going on with my car then they said well we’ll take you home cause we’re gonna keep it overnight. Why didn’t you tell me that two hours ago?
I sat in the waiting room for over three hours, and no one came and gave me an update on what’s going on with my car then they said well we’ll take you home cause we’re gonna keep it overnight. Why didn’t you tell me that two hours ago?
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand that waiting for updates can be frustrating, and we appreciate your feedback. We strive to keep our customers informed and will use your comments to improve our communication. If you have any further concerns or would like to discuss this matter, please feel free to reach out to us at Sullivan Cadillac directly. We value your feedback and hope to serve you better in the future. Sincerely, The Sullivan Cadillac Team
John in the service department is great !! Everyone there treated us as we were the only ones there. So happy with the service they provided to us.
John in the service department is great !! Everyone there treated us as we were the only ones there. So happy with the service they provided to us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with John in the service department and our team at Sullivan Cadillac. We always strive to make our customers feel special, and it's great to know we succeeded with you. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
Hailey did a great job finding the right vehicle for our needs. She did a great job communicating with us on the purchase.
Hailey did a great job finding the right vehicle for our needs. She did a great job communicating with us on the purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We’re glad to hear that Hailey was able to help you find the right vehicle and communicate effectively throughout the purchase process. At Sullivan Cadillac, we strive to provide excellent service, and your feedback is greatly appreciated. We look forward to seeing you again! Sincerely, The Sullivan Cadillac Team
As always it was prompt and friendly service I would and do highly recommend them
As always it was prompt and friendly service I would and do highly recommend them
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We truly appreciate your recommendation and are glad to hear that you received prompt and friendly service at Sullivan Cadillac. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team
Made an appointment online with ease, Estefania was ready for me at the Dealership. Needed some warranty work and a check on a noise issue with my passenger door. Service was professional and explanation very thorough, appreciated the customer service!
Made an appointment online with ease, Estefania was ready for me at the Dealership. Needed some warranty work and a check on a noise issue with my passenger door. Service was professional and explanation very thorough, appreciated the customer service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that your appointment went smoothly and that Estefania provided you with professional service regarding your warranty work and door noise issue. Your appreciation for our customer service means a lot to us at Sullivan Cadillac. Our team looks forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
Very friendly staff and very helpful with clients. We felt very comfortable with them and at ease. Would recommend to do business with them.
Very friendly staff and very helpful with clients. We felt very comfortable with them and at ease. Would recommend to do business with them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Dera! We truly appreciate your kind words about our friendly staff and the comfortable experience you had at Sullivan Cadillac. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
Good people fast efficient people and service. Waiting area was comfortable and very clean and fresh looking since the remodel
Good people fast efficient people and service. Waiting area was comfortable and very clean and fresh looking since the remodel
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We appreciate your kind words about the fast and efficient service at Sullivan Cadillac. It's great to hear you enjoyed the comfortable and clean waiting area after the remodel. We look forward to welcoming you back for your next visit! Sincerely, The Sullivan Cadillac Team