Reviews
Excellent service. Did not play the games other dealership play. Great price and very clean truck. 2025 2500 diesel 4x4.
Excellent service. Did not play the games other dealership play. Great price and very clean truck. 2025 2500 diesel 4x4.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review! We’re thrilled to hear that you had an excellent experience at Sullivan Cadillac and that you appreciated our straightforward approach. We’re glad you found a great price on your clean 2025 2500 diesel 4x4 truck. Our team looks forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team
All went well, easy and efficient. Shelby and John were attentive and awesome to work with.
All went well, easy and efficient. Shelby and John were attentive and awesome to work with.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your amazing review, Rick! We’re thrilled to hear that your experience at Sullivan Cadillac was easy and efficient, and that Shelby and John made a positive impact. Your kind words are appreciated, and we hope to see you again soon! Sincerely, The Sullivan Cadillac Team
Everything went fine with the salesman. I agree to pay sticker price for the car. I specified do not add anything to the car. Upon going over all the fine print in the paperwork found out that the financial guy took $350 off the sticker price of the car and then charged me 849 for a GPS tracking device that I was never told or explained what it was for and why I was being charged $499 more in the price of the vehicle so they owe me $499 and they can have their GPS tracker back. Maybe if they would explain upfront the purpose and why but they tried to hide it in the paperwork, folded up in an envelope when I left the dealership.
Everything went fine with the salesman. I agree to pay sticker price for the car. I specified do not add anything to the car. Upon going over all the fine print in the paperwork found out that the financial guy took $350 off the sticker price of the car and then charged me 849 for a GPS tracking device that I was never told or explained what it was for and why I was being charged $499 more in the price of the vehicle so they owe me $499 and they can have their GPS tracker back. Maybe if they would explain upfront the purpose and why but they tried to hide it in the paperwork, folded up in an envelope when I left the dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We appreciate your feedback and understand your concerns regarding the additional charges for the GPS tracking device. Our team strives for transparency in our transactions at Sullivan Cadillac. We encourage you to contact us directly so we can discuss your concerns further. Your satisfaction is important to us, and we value the opportunity to improve. Thank you for bringing this to our attention. Sincerely, The Sullivan Cadillac Team
My experiences with Sullivan Cadillac for my last 3 Cadillac purchases has been very easy. Stephanie is my service writter, she is Always pleasant and informative. Thanks for Your excellent service. Pauletta Erwin
My experiences with Sullivan Cadillac for my last 3 Cadillac purchases has been very easy. Stephanie is my service writter, she is Always pleasant and informative. Thanks for Your excellent service. Pauletta Erwin
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Pauletta! We’re glad to hear that your experiences with Sullivan Cadillac have been easy and enjoyable throughout your last three Cadillac purchases. It’s great to know that Stephanie has been a pleasant and informative service writer for you. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
Joey was awesome. Car was ready to go and paperwork was done. In and out in no time
Joey was awesome. Car was ready to go and paperwork was done. In and out in no time
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review, Tommy! We're thrilled to hear that you had a great experience at Sullivan Cadillac and that Joey provided you with excellent service. We pride ourselves on making the car buying process smooth and efficient and look forward to seeing you again! Sincerely, The Sullivan Cadillac Team
I’ve bought 2 cars from Sullivan now. They’re always friendly and willing to make a deal. I’ll definitely be back for my next car. 10/10. My salesman was Bob. He was real easy to work with. Straight to the point and that’s something I really appreciate when car shopping
I’ve bought 2 cars from Sullivan now. They’re always friendly and willing to make a deal. I’ll definitely be back for my next car. 10/10. My salesman was Bob. He was real easy to work with. Straight to the point and that’s something I really appreciate when car shopping
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review! We’re thrilled to hear that you’ve had such positive experiences with us at Sullivan Cadillac. Bob is indeed a valuable member of our team, and we’re glad he was able to assist you in a straightforward manner. We look forward to seeing you again for your next car purchase! Sincerely, The Sullivan Cadillac Team
Sullivan Cadillac service was an amazing experience. I would highly recommend them! Nice staff, nice waiting room, good coffee!
Sullivan Cadillac service was an amazing experience. I would highly recommend them! Nice staff, nice waiting room, good coffee!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Megan! We’re thrilled to hear that you had an amazing experience at Sullivan Cadillac. Our team works hard to provide a welcoming environment, and we’re glad you enjoyed the nice waiting room and coffee. Looking forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team
They always say "we cant duplicate" the problem anytime I have an issue with my car. I have a constant "vibration" anytime the car goes in "eco" mode. But they cant duplicate it.....so when I go with them, then it becomes a "we will put in a ticket with Cadillac, because it doesnt have a check engine light" I never hear from them again.......remind them during my routine service appointment and they start the process all over again. Beyond frustrating They always seem to forget me and most recently never paid attention that I purchased an extended warranty. After a routine oil change/tire rotation, they told me I had an oil leak and it would be 1k repair. I had to remind them again about the warranty. So at least the oil leak is fixed, the vibration continues. Ill eventually need to take it somewhere else cause Sullivan Cadillac clearly has zero interest in helping to figure it out.
They always say "we cant duplicate" the problem anytime I have an issue with my car. I have a constant "vibration" anytime the car goes in "eco" mode. But they cant duplicate it.....so when I go with them, then it becomes a "we will put in a ticket with Cadillac, because it doesnt have a check engine light" I never hear from them again.......remind them during my routine service appointment and they start the process all over again. Beyond frustrating They always seem to forget me and most recently never paid attention that I purchased an extended warranty. After a routine oil change/tire rotation, they told me I had an oil leak and it would be 1k repair. I had to remind them again about the warranty. So at least the oil leak is fixed, the vibration continues. Ill eventually need to take it somewhere else cause Sullivan Cadillac clearly has zero interest in helping to figure it out.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your frustration regarding the ongoing vibration issue and our efforts to duplicate it. Your feedback is important, and we appreciate you bringing this to our attention. We take all customer concerns seriously, and we encourage you to reach out directly to Sullivan Cadillac so we can discuss your concerns further. We hope to have another opportunity to assist you better in the future. Sincerely, The Sullivan Cadillac Team
Fastest I ever bought a car. Great salesperson. a a a a a a a
Fastest I ever bought a car. Great salesperson. a a a a a a a
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing review! We're happy to hear that you had a fast and efficient car buying experience at Sullivan Cadillac. Our team works hard to provide excellent service, and it's great to know that our salesperson made a positive impact. Your feedback is appreciated, and we hope to see you again soon! Sincerely, The Sullivan Cadillac Team
As always, Estefania Adaro was courteous, knowledgeable, and professional. I can always depend on Estefania to be honest and upfront about warranties and service work on my 2021 Cadillac CT4 and 2025 Cadillac CT5 V6. Keep up the great work! K. Wayne Hunter, Ed.D
As always, Estefania Adaro was courteous, knowledgeable, and professional. I can always depend on Estefania to be honest and upfront about warranties and service work on my 2021 Cadillac CT4 and 2025 Cadillac CT5 V6. Keep up the great work! K. Wayne Hunter, Ed.D
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Wayne! We are thrilled to hear that Estefania provided you with such exceptional service and that you can always count on her for honesty regarding your 2021 Cadillac CT4 and 2025 Cadillac CT5 V6. We appreciate your support and look forward to seeing you again at Sullivan Cadillac! Sincerely, The Sullivan Cadillac Team