Reviews
Walked us thru the process , took care of all the paperwork in timely fashion. Thank you Tim
Walked us thru the process , took care of all the paperwork in timely fashion. Thank you Tim
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review! We’re glad to hear that Tim walked you through the process and took care of all the paperwork in a timely fashion. Our team appreciates your feedback, and we look forward to seeing you again at Sullivan Cadillac! Sincerely, The Sullivan Cadillac Team
Timely completion of service waiting area clean and comfortable Online appointment option makes it easy to schedule service
Timely completion of service waiting area clean and comfortable Online appointment option makes it easy to schedule service
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Lorichale! We truly appreciate you taking the time to share your experience with Sullivan Cadillac. We’re glad to hear that your service was completed in a timely manner and that you found our waiting area clean and comfortable. It’s also great to know that our online appointment system made scheduling easy for you. If there’s anything we can do to make your future visits even better, we’d love to hear your suggestions. Our team looks forward to welcoming you back again soon! Sincerely, The Sullivan Cadillac Team
Very good! Overall my experience with the dealership was very good!! My only concern was that the service people who returned my car to me after being serviced should have observed the alternator light being on after the car was serviced!! My other concern was my original service called for oil and filter change plus lubrication!! My final cost for that visit was $2,800.!!!!!!!
Very good! Overall my experience with the dealership was very good!! My only concern was that the service people who returned my car to me after being serviced should have observed the alternator light being on after the car was serviced!! My other concern was my original service called for oil and filter change plus lubrication!! My final cost for that visit was $2,800.!!!!!!!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We're glad to hear that your overall experience at Sullivan Cadillac was very good. We appreciate your feedback regarding the alternator light and the service costs, as it helps us maintain our standards. Please feel free to reach out to us directly so we can discuss your concerns further. We look forward to assisting you again. Sincerely, The Sullivan Cadillac Team
Won't fix my window under bumper to bumper warranty. Cadillac rep said it is not covered and window will not leak. He would submit a case to Cadillac and call me to let me know the findings. Bumper to bumper warranty is a scam.
Won't fix my window under bumper to bumper warranty. Cadillac rep said it is not covered and window will not leak. He would submit a case to Cadillac and call me to let me know the findings. Bumper to bumper warranty is a scam.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your concerns regarding the window issue and the coverage of your bumper-to-bumper warranty. It's important to us that our customers feel supported, and we appreciate your feedback. Please reach out to us directly at Sullivan Cadillac, so our team can assist you further and provide clarity regarding your warranty. We value your satisfaction and aim to address your concerns. Sincerely, The Sullivan Cadillac Team
The Cadillac rep was submitting a case on this problem and was to call me on results. Has not ever contacted me. worthless
Great service, but very expensive for labor!!! Nothing more to say. OK, great service, but expensive labor prices!!
Great service, but very expensive for labor!!! Nothing more to say. OK, great service, but expensive labor prices!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We appreciate your kind words about the service at Sullivan Cadillac. We understand that labor costs can be a concern, and we strive to provide quality service while maintaining competitive pricing. If you have any further questions or would like to discuss this matter, please feel free to reach out to us. We hope to see you again soon! Sincerely, The Sullivan Cadillac Team
I have always received excellent service and genuine care for my vehicle at Sullivan Cadillac. Edwin is attentive and always keeps me apprised of all the necessary needs for my vehicle.
I have always received excellent service and genuine care for my vehicle at Sullivan Cadillac. Edwin is attentive and always keeps me apprised of all the necessary needs for my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Janice! We are thrilled to hear that you have consistently received excellent service and genuine care at Sullivan Cadillac. It's great to know that Edwin has been attentive and keeps you informed about your vehicle's needs. We appreciate your kind words and look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team
Tim was awesome. He listened to what we wanted . Have us some good choices OK, He didn’t pressure us. It gave us the positive reasons to purchase our new Cadillac. All else went smooth, financing, explaining the features. We love our new car.
Tim was awesome. He listened to what we wanted . Have us some good choices OK, He didn’t pressure us. It gave us the positive reasons to purchase our new Cadillac. All else went smooth, financing, explaining the features. We love our new car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We’re thrilled to hear that Tim provided you with such a positive experience at Sullivan Cadillac. It’s great to know that he listened to your needs and made the purchasing process smooth for you. We’re delighted that you love your new Cadillac! Looking forward to seeing you again and hope you enjoy every drive. Sincerely, The Sullivan Cadillac Team
Polite and professional explanations provided were informative. Appreciate the attention to details and time taken to assure.we understood.
Polite and professional explanations provided were informative. Appreciate the attention to details and time taken to assure.we understood.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Ronn! We’re thrilled to hear that you found our explanations informative and that our team took the time to ensure you fully understood everything. At Sullivan Cadillac, we strive for attention to detail and appreciate your recognition of our efforts. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team
He did a great job explaining everything that they had to do the mechanic did a great job. My only problem is your garage is too expensive charges enormous amount of money to get your car repaired as to say I probably won’t be back.
He did a great job explaining everything that they had to do the mechanic did a great job. My only problem is your garage is too expensive charges enormous amount of money to get your car repaired as to say I probably won’t be back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re glad to hear that our mechanic did a great job explaining everything thoroughly. We appreciate your concerns regarding pricing and understand that repair costs can be a consideration. If you’d like to discuss this further or explore options, please feel free to reach out to us directly at Sullivan Cadillac. We value your input and hope to have the chance to serve you again in the future. Sincerely, The Sullivan Cadillac Team
Tim delivered us an excellent performance and service. I tried others before but no comparison
Tim delivered us an excellent performance and service. I tried others before but no comparison
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that Tim provided you with excellent performance and service at Sullivan Cadillac. We appreciate your feedback and are glad you found us to be the best. Our team looks forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team