Reviews
Ronnie made buying a new car simple and pleasurable . Will definitely use them in the future.
Ronnie made buying a new car simple and pleasurable . Will definitely use them in the future.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Jenny! We’re thrilled to hear that Ronnie made your car-buying experience simple and enjoyable. We appreciate your trust in Sullivan Cadillac and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
Kevin in service took great care of us. Got the approval from Cadillac and was able to fix our XT6 within a few days.
Kevin in service took great care of us. Got the approval from Cadillac and was able to fix our XT6 within a few days.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your awesome review! It's fantastic to hear that Kevin in service provided such great care and was able to get your Cadillac XT6 fixed quickly. We appreciate your feedback and hope to see you again at Sullivan Cadillac for any future needs! Sincerely, The Sullivan Cadillac Team
Sullivan is an amazing dealership! From my very first interaction with General Manager Rich Gruber, to the outstanding sales support from Erik Garcia, everyone I interacted with was professional, attentive and caring. I live in the Upper Midwest, and I located a vehicle at Sullivan with the exact options I wanted. Due to the distance (1500 miles) between us, I almost didn't make the call to Sullivan to inquire about it, but I am sure glad that I did! My call was directed to Rich Gruber the General Manager. Rich and I had a very comfortable negotiation with no pressure. I was expecting more of a "Here is the price" scenario. Wrong! Rich took the time to listen to me. He heard what I wanted and why I called. We comfortably negotiated a price without stress. I mentioned that I would fly one-way to FL and drive my new vehicle home, so Rich even offered to have someone pick me up at the airport and bring me to the dealership. Wow, what an unexpected and positive interaction! Once I agreed to purchase the vehicle, the surprises didn't end (in a good way). My salesperson Erik Gruber was absolutely fantastic! He picked me up at the airport and drove me to the dealership. He had all of my paperwork ready to sign and had the vehicle prepped for my journey home. The Finance Manager Enoch Mikell quickly and efficiently handled all of the paperwork, and I was "out the door". Erik did a fantastic job of "remote support" on my drive home. He gave me his personal cell phone to call if I had any issues while on the road. He answered questions and helped me "fine tune" some of the numerous personalization settings. He was great to work with! In summary, my purchase experience with Sullivan made it clear that they are a quality-driven professional team that truly cares about their customers. Even though Sullivan is 1500 miles away from where I live, I will definitely consider them when it's time for my next vehicle.
Sullivan is an amazing dealership! From my very first interaction with General Manager Rich Gruber, to the outstanding sales support from Erik Garcia, everyone I interacted with was professional, attentive and caring. I live in the Upper Midwest, and I located a vehicle at Sullivan with the exact options I wanted. Due to the distance (1500 miles) between us, I almost didn't make the call to Sullivan to inquire about it, but I am sure glad that I did! My call was directed to Rich Gruber the General Manager. Rich and I had a very comfortable negotiation with no pressure. I was expecting more of a "Here is the price" scenario. Wrong! Rich took the time to listen to me. He heard what I wanted and why I called. We comfortably negotiated a price without stress. I mentioned that I would fly one-way to FL and drive my new vehicle home, so Rich even offered to have someone pick me up at the airport and bring me to the dealership. Wow, what an unexpected and positive interaction! Once I agreed to purchase the vehicle, the surprises didn't end (in a good way). My salesperson Erik Gruber was absolutely fantastic! He picked me up at the airport and drove me to the dealership. He had all of my paperwork ready to sign and had the vehicle prepped for my journey home. The Finance Manager Enoch Mikell quickly and efficiently handled all of the paperwork, and I was "out the door". Erik did a fantastic job of "remote support" on my drive home. He gave me his personal cell phone to call if I had any issues while on the road. He answered questions and helped me "fine tune" some of the numerous personalization settings. He was great to work with! In summary, my purchase experience with Sullivan made it clear that they are a quality-driven professional team that truly cares about their customers. Even though Sullivan is 1500 miles away from where I live, I will definitely consider them when it's time for my next vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Randy! We truly appreciate you taking the time to share your experience with Sullivan Cadillac. It’s fantastic to hear that Rich, Erik, and Enoch provided you with such exceptional service throughout your purchase journey. We strive to make every interaction comfortable and personalized, and it’s rewarding to know that you felt truly cared for, even from 1500 miles away! Our team looks forward to assisting you again when you're ready for your next vehicle. Safe travels, and enjoy your new ride! Sincerely, The Sullivan Cadillac Team
Very efficient and friendly. Easy to make an appointment and they worked me through pretty quick.
Very efficient and friendly. Easy to make an appointment and they worked me through pretty quick.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re happy to hear that you found our team at Sullivan Cadillac to be efficient and friendly. It’s great to know that scheduling an appointment was easy and that we could assist you quickly. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team
Good service, good people, no problems. I take all of my vehicles there for service including non Cadillacs.
Good service, good people, no problems. I take all of my vehicles there for service including non Cadillacs.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, David! We’re pleased to hear you have had such a positive experience at Sullivan Cadillac and appreciate your trust in us for all your vehicle service needs, even beyond Cadillacs. Looking forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team
This was the smoothest buying experience I have ever had. From start to finish I received the highest level of service.
This was the smoothest buying experience I have ever had. From start to finish I received the highest level of service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're delighted to hear that you had the smoothest buying experience at Sullivan Cadillac. Our team strives to provide the highest level of service, and it’s fantastic to know that we met your expectations. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team
Service was as expected. I didn't know Sullivan Cadillac & GM had 2 different websites. I made an appointment under GM. When I checked in at Cadillac my reservation was not found. I feel service should have asked at that point if I reserved under GM & sent me to their service area just across the parking lot.
Service was as expected. I didn't know Sullivan Cadillac & GM had 2 different websites. I made an appointment under GM. When I checked in at Cadillac my reservation was not found. I feel service should have asked at that point if I reserved under GM & sent me to their service area just across the parking lot.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate you taking the time to share your experience with us. It's important for us to ensure our customers have a seamless visit, and we understand the confusion with the two websites. Your comments about communication during check-in are valuable, and our team will certainly take them into consideration to improve our service. If you have any further concerns or would like to discuss your visit in more detail, please feel free to reach out to us at Sullivan Cadillac. We look forward to serving you better in the future. Sincerely, The Sullivan Cadillac Team
Resolved all issues I had with vehicle in a timely matter good service 10/10!
Resolved all issues I had with vehicle in a timely matter good service 10/10!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Brianna! We are thrilled to hear that we were able to resolve your issues promptly and provide you with great service. Your satisfaction is our priority at Sullivan Cadillac. We appreciate your feedback and look forward to serving you again! Sincerely, The Sullivan Cadillac Team
Very professional, attentive. Always taking care of everyone that walks into their establishment. I would purchase a vehicle from them again
Very professional, attentive. Always taking care of everyone that walks into their establishment. I would purchase a vehicle from them again
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! It's great to hear you found our team at Sullivan Cadillac to be professional and attentive. We appreciate your support and are glad you're considering purchasing a vehicle from us again. We look forward to assisting you on your next visit! Sincerely, The Sullivan Cadillac Team
Whenever I'm there for service, I'm taking care of very well by the service staff. When my wife and I purchased her vehicle the salesman was very professional and knowledgeable about the vehicle. I will purchase my next vehicle from Sullivan Cadillac dealership.
Whenever I'm there for service, I'm taking care of very well by the service staff. When my wife and I purchased her vehicle the salesman was very professional and knowledgeable about the vehicle. I will purchase my next vehicle from Sullivan Cadillac dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re glad to hear that you and your wife had a great experience with our service staff and that our salesman provided you with the professionalism and knowledge you deserve. Looking forward to assisting you with your next vehicle purchase at Sullivan Cadillac! Don’t hesitate to reach out if you need anything in the meantime. Sincerely, The Sullivan Cadillac Team