Mac Haik's Southway Ford

Was looking for a used car, Jaiden C was super helpful in showing me the inventory and assisting with the process.

Today I went to Mac Ford off of 35 to check how busy they were for an oil change. As I drove up I noticed all the bays were empty except 1. I go inside, no one at the counter except a gentleman fixing the computer looked like. As soon as I walked in , the gentleman said, I have no idea were everyone is. A few minutes later someone for the counter walks up, I asked how long for an oil change. He replies, about a hour. I asked, "an hour?" The bays are pretty empty why so long? He just says well that is about the time frame . I said wrong answer. As a customer his response should have been " I'll get you in right away. We appreciate your business " that is what HE should have said. Clearly my business was not important to Ford because he allowed me to leave and didn't care to think why he has a job there. Not good face for Ford!! Put that guy somewhere else or teach him the value of customers!! I'm very disappointed and dissatisfied!! I've been a Ford customer since 2007. Shame on Ford.

Tuve una excelente experiencia comprando mi carro. Luis Haro fue muy amable, paciente y profesional respondiendo todas mis preguntas, sin duda lo recomiendo!!!

A great experience from beginning to end. Luis Haro was my salesman and he was fantastic. I never felt like he was trying to sell me on things I didn't need. He was transparent and was everything I could ask for in a sales rep. The prices were extremely competitive and the dealership didn't add on a bunch of hidden fees. I would give six stars if I could.

Everyone was friendly we were able to get two vehicles that we wanted thanks Luis Haro

Fast friendly srrvice.Thank you Richard T Martinez for taking the time to help us with a vehicle we actually wanted!!!

If I could rate my experience a zero I would. This places service department sucks. LAURA specifically is a terrible person to deal with and I would advise to not get her if at all possible. She kept telling me and my mom different things. She would tell me one thing but tell my mother another. She stated she would be sure to call me and keep me up to date on my vehicle but didn’t call for three days- giving any updates on the status of the inspector or warranty. THEN when they came to drop off the vehicle the issue I was having was still happening so i proceeded to call her and she said that I never said anything about “squeaking noises” when I in fact did. FEEL FREE TO LISTEN TO MY ORIGINAL CALL. LAURA IS TERRIBLE AND A LIAR. never ever go to them again and I advise you do the same

Best experience my wife and I have had at a car dealership. Did not want to hassle with the games some dealerships play. We lucked out and as we walked in was greeted by the Manager Joe Lopez who took time to ask us if we needed help. He is extremely professional and knows how to work with people. He is transparent and open to questions. Fastest time we have spent buying a new truck. Drove in from South Texas and was out with new 2025 Ford Maverick in less than two hours. Great price and have found the Maverick all it is claimed to be. We highly recommend anyone looking for a new vehicle to stop at Mac Haiks first and ask for Joe Lopez Leroy and Alicia

Salesman was professional and attentive. Sales Manager was terrible. They lost a sale because of the Sales Manager. He was extremely rude and unprofessional.

I had never had a bad experience until recently, 3 weeks and still my suv is still not fixed. This is unexcepectable. According to the parts department that their system has been down then that the part they ordered wasn't the correct one. Excuses, excuses. I need my Suv fixed right and as soon as possible. I'm very upset and disappointed