Reviews
Owning a Cadillac and dealing with Cavender has been our
Owning a Cadillac and dealing with Cavender has been our worst car owning experience in our lives. Cadillac has sunk to the bottom of the barrel and Cavender has followed them there. They do not seem to have competent knowledgeable technicians to fix your car properly. And when they have your car for a month nothing is done to set you up in a loaner comparable to the car you purchased. Customer service is non-Existent. You can get better service at a Fird dealership.. that’s how bad it is. We will dump this car before the warranty expires. We will avoid Buying its replacement at any Cavender owned dealership..
Owning a Cadillac and dealing with Cavender has been our
Owning a Cadillac and dealing with Cavender has been our worst car owning experience in our lives. Cadillac has sunk to the bottom of the barrel and Cavender has followed them there. They do not seem to have competent knowledgeable technicians to fix your car properly. And when they have your car for a month nothing is done to set you up in a loaner comparable to the car you purchased. Customer service is non-Existent. You can get better service at a Fird dealership.. that’s how bad it is. We will dump this car before the warranty expires. We will avoid Buying its replacement at any Cavender owned dealership..
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Joyce, we're very disheartened to hear that you feel this way about our dealership. We do our best to provide quality solutions in a timely manner, but it sounds like we've let you down. As we have several locations, would you mind calling me to clarify which dealership you have been visiting and to discuss this review in further detail? I hope to hear from you, Shawn Wilcox - Service Director - 2103686474
There are only two locations. Our experience is at the San Antonio Location. We are going to have to take the car back, yet again this month for additional warranty work. It seems to never end when you own a Cadillac.
Matt was great to work with and everyone else was too.
Matt was great to work with and everyone else was too. Thanks to all who helped me.
Matt was great to work with and everyone else was too.
Matt was great to work with and everyone else was too. Thanks to all who helped me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great to hear Matt and the whole team provided excellent service! Thanks for the positive feedback at Cavender Cadillac.
Great communication and on-time, super fast service.
Great communication and on-time, super fast service. Sparkling clean waiting area with a great refreshment area.
Great communication and on-time, super fast service.
Great communication and on-time, super fast service. Sparkling clean waiting area with a great refreshment area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are thrilled you had a seamless experience with our team at Cavender Cadillac. See you next time!
As we walked to the dealership we were approached by Ray
As we walked to the dealership we were approached by Ray Trejo a very professional person. The dealership should be very proud to have him in your staff and he welcomed us with respect and very well mannered. He was very helpful and always gives us updates on our vehicle. And the service was excellent and we were very satisfied with this dealership, we recommend this place as being top notch!!
As we walked to the dealership we were approached by Ray
As we walked to the dealership we were approached by Ray Trejo a very professional person. The dealership should be very proud to have him in your staff and he welcomed us with respect and very well mannered. He was very helpful and always gives us updates on our vehicle. And the service was excellent and we were very satisfied with this dealership, we recommend this place as being top notch!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carlos, we're thrilled to hear that Ray made your experience at Cavender Cadillac so positive. We truly appreciate your recommendation and look forward to serving you again in the future!
Always very friendly and knowledgeable personnel.
Always very friendly and knowledgeable personnel. Waiting lounge is comfortable and clean. Carlos is always making sure that you understand what your car needs.
Always very friendly and knowledgeable personnel.
Always very friendly and knowledgeable personnel. Waiting lounge is comfortable and clean. Carlos is always making sure that you understand what your car needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're pleased to know you're in good hands with Carlos and the team. We look forward to your next visit to Cavender Cadillac!
Outstanding customer service… no pressure Sales.
Outstanding customer service… no pressure Sales. I’ll be back for sure.. Sales Manager took the time to explain the differences in models and options…. Got a nice deal … almost bought 2!!
Outstanding customer service… no pressure Sales.
Outstanding customer service… no pressure Sales. I’ll be back for sure.. Sales Manager took the time to explain the differences in models and options…. Got a nice deal … almost bought 2!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to hear you had a successful purchase experience with our Sales Team! We appreciate you sharing your positive feedback about Cavender Cadillac and we hope to see you again.
Cavender Cadillac has never disappointed.
Cavender Cadillac has never disappointed. Took a less then desirable score and got me a tier bump with gm financial. After trade value and make ready I was leaving with in a hour with a 2025 xt6. From Larry the salesman to Daniel in finance. Quick and painless process. Even with my doubts of being approved they pulled it through for me.
Cavender Cadillac has never disappointed.
Cavender Cadillac has never disappointed. Took a less then desirable score and got me a tier bump with gm financial. After trade value and make ready I was leaving with in a hour with a 2025 xt6. From Larry the salesman to Daniel in finance. Quick and painless process. Even with my doubts of being approved they pulled it through for me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We are thrilled Larry, Daniel, and the team exceeded your expectations and made the process smooth. Thank you for choosing Cavender Cadillac. Enjoy your new 2025 XT6!
They’ve always done good work, we’ve always been very
They’ve always done good work, we’ve always been very happy with the job they do, and this year we continue to be impressed.
They’ve always done good work, we’ve always been very
They’ve always done good work, we’ve always been very happy with the job they do, and this year we continue to be impressed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Adam, knowing that you've been consistently impressed means a lot to us at Cavender Cadillac. We’re so grateful for your loyalty!
Over a 2 hour wait when I had a scheduled appointment.
Over a 2 hour wait when I had a scheduled appointment. Customer service is usually outstanding but today was not at all. I was very unhappy with the visit
Over a 2 hour wait when I had a scheduled appointment.
Over a 2 hour wait when I had a scheduled appointment. Customer service is usually outstanding but today was not at all. I was very unhappy with the visit
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Eviee, I'm very sorry for the long wait you experienced during your visit. Even when we are busy, we want to provide our patients with attentive care and friendly service. We clearly missed the mark here, but I would appreciate the chance to better understand what happened so I can ensure your concerns are addressed. Thank you, Shawn Wilcox - Service Director - 2103686474
They treat their customers with respect and care.
They treat their customers with respect and care. I recommend them if you need work on your vehicle.
They treat their customers with respect and care.
They treat their customers with respect and care. I recommend them if you need work on your vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It means so much to us to see your review! Thanks from the team at Cavender Cadillac.
My pleasure!