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Reviews
From the moment I dropped off the truck, the service was professional and efficient. Great communication during the assessment.
From the moment I dropped off the truck, the service was professional and efficient. Great communication during the assessment.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I was taken full each and every time. Ray has always been on point with assisting me with my visits.
I was taken full each and every time. Ray has always been on point with assisting me with my visits.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review of Ray and Cavender Cadillac!
Val was very prompt and provided detailed information about the vehicle we purchased. He convinced us that Cavender's deal was the best choice without being overly aggressive.
Val was very prompt and provided detailed information about the vehicle we purchased. He convinced us that Cavender's deal was the best choice without being overly aggressive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Donna, thank you for sharing your positive experience with Val! We appreciate your business and your feedback. Congratulations on your new vehicle! - Cavender Cadillac
My visit to the service department was excellent and give Carlos great honors and get them in and out of there and keep me informed of what was going on throughout my visit. Keep up the good job
My visit to the service department was excellent and give Carlos great honors and get them in and out of there and keep me informed of what was going on throughout my visit. Keep up the good job
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Cavender Cadillac! We are thrilled to hear that Carlos made your service experience seamless and efficient. We’ll make sure to pass along your kudos to him. Safe travels!
I bought my CTS from Cavender and have used their service team for years. They have provide GREAT maintenance. They are my Service go to team.
I bought my CTS from Cavender and have used their service team for years. They have provide GREAT maintenance. They are my Service go to team.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with our team! We truly appreciate your business and your trust in Cavender Cadillac!
I had a great service experience at Cavender Cadillac. Carlos was very friendly, professional, and attentive throughout the entire process. He kept me updated on the status of my vehicle and made sure I was informed every step of the way. The service was great, and I really appreciated the excellent communication and customer service. I would definitely recommend Carlos and Cavender Cadillac!
I had a great service experience at Cavender Cadillac. Carlos was very friendly, professional, and attentive throughout the entire process. He kept me updated on the status of my vehicle and made sure I was informed every step of the way. The service was great, and I really appreciated the excellent communication and customer service. I would definitely recommend Carlos and Cavender Cadillac!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Cavender Cadillac and recommending Carlos! We're thrilled to hear you got top-notch customer service and communication. We look forward to seeing you again!
Need to have the right hardware, the repair should taken an hour took 6 hours. No constant updates per repairs, I had to ask for updates.
Need to have the right hardware, the repair should taken an hour took 6 hours. No constant updates per repairs, I had to ask for updates.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Gayle, I'm really sorry to hear about the delay and lack of communication during your visit. We aim for much better efficiency and transparency, and I'd be happy to answer any questions you still have. Please be in touch. Best, Patrick Callihan - General Manager - (210) 544-5069
This has been the most horrendous experience at this dealership. After purchasing six vehicles from the dealership, we have opted to take our car servicing and vehicle purchases to another Cadillac dealership. The sales experience with Bryan Sanders was the worst we’ve ever received. He obviously showed no professionalism nor respect with the processing and handling of our trade-in. Especially when he was the one that reached out to us virgins to trade in our vehicle. he obviously did not care about any of the issues we were experiencing with a brand new vehicle once the deal was made.. his love him and leave them approach was very apparent.
This has been the most horrendous experience at this dealership. After purchasing six vehicles from the dealership, we have opted to take our car servicing and vehicle purchases to another Cadillac dealership. The sales experience with Bryan Sanders was the worst we’ve ever received. He obviously showed no professionalism nor respect with the processing and handling of our trade-in. Especially when he was the one that reached out to us virgins to trade in our vehicle. he obviously did not care about any of the issues we were experiencing with a brand new vehicle once the deal was made.. his love him and leave them approach was very apparent.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm truly sorry to hear about your negative sales and dealership experiences, and I apologize for any frustration or dissatisfaction you may have felt. It's disappointing to hear that we fell short of meeting your expectations. As a valued member of our family for many years, we take your feedback very seriously. Please contact me at your earliest convenience; we would love the opportunity to address your concerns and work toward a resolution. Thank you, Patrick Callihan - General Manager - (210) 544-5069
After purchasing 6 cars from Cavender Cadillac this has been the worst experience. Will take my business elsewhere.
After purchasing 6 cars from Cavender Cadillac this has been the worst experience. Will take my business elsewhere.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sincerely grateful for your ongoing business and very disappointed to see that we've let you down. Thank you for your feedback. It would be upsetting to lose your business, so we hope you will consider reaching out so that I may better understand what went wrong during your visit. Thank you, Patrick Callihan - General Manager - (210) 544-5069
Great experience! I’ve taken my vehicle to Cavender Cadillac and both times were great.
Great experience! I’ve taken my vehicle to Cavender Cadillac and both times were great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing! We appreciate your business here at Cavender Cadillac.