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Reviews
Ray in service is the best! Cavander Cadillac does a wonderful job in everything they do!
Ray in service is the best! Cavander Cadillac does a wonderful job in everything they do!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
This is a fantastic review! Thanks from the entire team at Cavender Cadillac.
The advisor and personnel did an excellent job at diagnosing my car problems and gave me recommendations on what I needed to get done. They were very fair and honest.
The advisor and personnel did an excellent job at diagnosing my car problems and gave me recommendations on what I needed to get done. They were very fair and honest.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service techs make the dealership. Carlos Villarreal is the best tech and is the reason I return to the dealership for service. Customer Service is his priority. He is knowledgeable and personable. Any issue with the vehicle is treated with the same level of importance. I have been a Cavender custome since 2000, have purchased 7 cars and all were serviced by the dealership
Service techs make the dealership. Carlos Villarreal is the best tech and is the reason I return to the dealership for service. Customer Service is his priority. He is knowledgeable and personable. Any issue with the vehicle is treated with the same level of importance. I have been a Cavender custome since 2000, have purchased 7 cars and all were serviced by the dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Quick efficient service. Waited for service in the afternoon. Friendly staff. Only negative was there were few drinks and most of the snacks had been taken. No one refilled it during the 2 hours I was there.
Quick efficient service. Waited for service in the afternoon. Friendly staff. Only negative was there were few drinks and most of the snacks had been taken. No one refilled it during the 2 hours I was there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad our service and staff impressed you, but we're sorry to hear about the refreshments and snacks. Your feedback will help us make improvements. Thank you for choosing Cavender Cadillac!
The entire team at Cavender was outstanding to work with. Javier in the service department was efficient and friendly- his team exceeded our expectations. Phil Rodriguez in management came through for us totally!
The entire team at Cavender was outstanding to work with. Javier in the service department was efficient and friendly- his team exceeded our expectations. Phil Rodriguez in management came through for us totally!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear about your positive experience with Javier, Phil, and the rest of our team. Thank you for choosing Cavender Cadillac and for your kind words!
The service department at Cavender Cadillac is very accommodating for maintenance and/or repair issues. I recommend this dealership.
The service department at Cavender Cadillac is very accommodating for maintenance and/or repair issues. I recommend this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your recommendation means the world to us, Kari! Thank you from all of us at Cavender Cadillac. We hope to serve you again in the future! Safe travels!
I had a great experience with Cavender Cadillac, I would strongly recommend this dealership or any other Cavender dealership.
I had a great experience with Cavender Cadillac, I would strongly recommend this dealership or any other Cavender dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear you had a great experience with us! Thank you for recommending Cavender Cadillac and the entire Cavender network. We appreciate your business and look forward to serving you again in the future!
Agreed on a 2020 BMW 840i with Julian Sanchez, and the CARFAX was clean. After I signed and drove it to Houston, I found a recent repair to the rear end and a loose rear bumper. The salesperson and manager both claimed to know nothing about it, which I find hard to believe. Get an independent inspection before buying from this dealership.
Agreed on a 2020 BMW 840i with Julian Sanchez, and the CARFAX was clean. After I signed and drove it to Houston, I found a recent repair to the rear end and a loose rear bumper. The salesperson and manager both claimed to know nothing about it, which I find hard to believe. Get an independent inspection before buying from this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Karim, I apologize for any inconvenience you experienced during your recent purchase. We always aim for transparency and honesty in all of our dealings, so your feedback is concerning to us. I'd like the chance to look into this further and see what we can do to assist you. Would you mind reaching out to me directly so that we can discuss this further? Thank you, Patrick Callihan - General Manager - (210) 544-5069
I made my appointment for oil change & tire rotation online. I drove up to my appointment on time. Asked for my service advisor Ray Trejo who took my vehicle and directed me to waiting area. I was there approximately 2 hours or so when Ray advised my vehicle was ready. I paid with a $10 coupon and paid by check so I would not be assessed a fee on a credit card. My vehicle is doing fine since the service.
I made my appointment for oil change & tire rotation online. I drove up to my appointment on time. Asked for my service advisor Ray Trejo who took my vehicle and directed me to waiting area. I was there approximately 2 hours or so when Ray advised my vehicle was ready. I paid with a $10 coupon and paid by check so I would not be assessed a fee on a credit card. My vehicle is doing fine since the service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about Ray and the team! We appreciate your business and hope to see you again at Cavender Cadillac! Safe travels!
Easy to make contact with the dealership when I have questions. Great service deals and the resulting service is always great and complete. My service advisor, Ray Trejo, always keeps me informed of progress as my car is being serviced. The only place I take my Escalade.
Easy to make contact with the dealership when I have questions. Great service deals and the resulting service is always great and complete. My service advisor, Ray Trejo, always keeps me informed of progress as my car is being serviced. The only place I take my Escalade.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive review of Ray Trejo and the team, Lee! We appreciate your business and we hope to see you again at Cavender Cadillac.