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Reviews
Agreed on a 2020 BMW 840i with Julian Sanchez, and the CARFAX was clean. After I signed and drove it to Houston, I found a recent repair to the rear end and a loose rear bumper. The salesperson and manager both claimed to know nothing about it, which I find hard to believe. Get an independent inspection before buying from this dealership.
Agreed on a 2020 BMW 840i with Julian Sanchez, and the CARFAX was clean. After I signed and drove it to Houston, I found a recent repair to the rear end and a loose rear bumper. The salesperson and manager both claimed to know nothing about it, which I find hard to believe. Get an independent inspection before buying from this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Karim, I apologize for any inconvenience you experienced during your recent purchase. We always aim for transparency and honesty in all of our dealings, so your feedback is concerning to us. I'd like the chance to look into this further and see what we can do to assist you. Would you mind reaching out to me directly so that we can discuss this further? Thank you, Patrick Callihan - General Manager - (210) 544-5069
I made my appointment for oil change & tire rotation online. I drove up to my appointment on time. Asked for my service advisor Ray Trejo who took my vehicle and directed me to waiting area. I was there approximately 2 hours or so when Ray advised my vehicle was ready. I paid with a $10 coupon and paid by check so I would not be assessed a fee on a credit card. My vehicle is doing fine since the service.
I made my appointment for oil change & tire rotation online. I drove up to my appointment on time. Asked for my service advisor Ray Trejo who took my vehicle and directed me to waiting area. I was there approximately 2 hours or so when Ray advised my vehicle was ready. I paid with a $10 coupon and paid by check so I would not be assessed a fee on a credit card. My vehicle is doing fine since the service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about Ray and the team! We appreciate your business and hope to see you again at Cavender Cadillac! Safe travels!
Easy to make contact with the dealership when I have questions. Great service deals and the resulting service is always great and complete. My service advisor, Ray Trejo, always keeps me informed of progress as my car is being serviced. The only place I take my Escalade.
Easy to make contact with the dealership when I have questions. Great service deals and the resulting service is always great and complete. My service advisor, Ray Trejo, always keeps me informed of progress as my car is being serviced. The only place I take my Escalade.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive review of Ray Trejo and the team, Lee! We appreciate your business and we hope to see you again at Cavender Cadillac.
Mr. Slaughter treated us with respect and was very helpful in what I needed and wanted it in a new car.
Mr. Slaughter treated us with respect and was very helpful in what I needed and wanted it in a new car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Paloma, we're glad to hear that Mr. Slaughter provided you with respectful and helpful service. Thank you for choosing Cavender Cadillac, enjoy your new car!
Very please with the service I have received. Good customer service and professional staff on hand
Very please with the service I have received. Good customer service and professional staff on hand
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your confidence in Cavender Cadillac!
Excellent and professional treatment with technical knowledge about the car. Thanks to mr. Brown and J. Sanchez to made every step easier. Minerva Lara Manuel Elizalde
Excellent and professional treatment with technical knowledge about the car. Thanks to mr. Brown and J. Sanchez to made every step easier. Minerva Lara Manuel Elizalde
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Minerva and Manuel, we're delighted to hear you had such a seamless and informative experience with our team! Mr. Brown and J. Sanchez will be thrilled to hear your kind words. See you next time at Cavender Cadillac!
Ray Trejo's customer service was phenomenal! The dealership was closing within 5 minutes of my arrival, and he treated me like the first customer of the day. I was in total distress because I was traveling in my electric vehicle for the first time. I could not get my vehicle to charge. Ray kept my vehicle overnight, and had it thoroughly checked out. After the minor issue was discovered, Ray ensured my vehicle was fully charged, and sent an Uber to pick me up. I am so grateful for the OUTSTANDING CUSTOMER SERVICE, and PROFESSIONALISM I received at Cavender. Ray thank you again for your kindness!
Ray Trejo's customer service was phenomenal! The dealership was closing within 5 minutes of my arrival, and he treated me like the first customer of the day. I was in total distress because I was traveling in my electric vehicle for the first time. I could not get my vehicle to charge. Ray kept my vehicle overnight, and had it thoroughly checked out. After the minor issue was discovered, Ray ensured my vehicle was fully charged, and sent an Uber to pick me up. I am so grateful for the OUTSTANDING CUSTOMER SERVICE, and PROFESSIONALISM I received at Cavender. Ray thank you again for your kindness!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that Ray went above and beyond to assist you and ensure your vehicle was in perfect condition. Your kind words mean a lot to us here at Cavender Cadillac. Safe travels, and take care!
Carlos was amazing-as always! Very helpful, not pushy and answered all my silly questions. A great experience.
Carlos was amazing-as always! Very helpful, not pushy and answered all my silly questions. A great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're incredibly grateful for your feedback, and we’ll pass along your kind words to Carlos. Thank you for choosing Cavender Cadillac and we hope to see you again!
Carlos was very helpful as usual. Everything went smoothly and I love that they wash the your vehicle afterwards
Carlos was very helpful as usual. Everything went smoothly and I love that they wash the your vehicle afterwards
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi MaryNell, we're glad to hear that Carlos provided great help and that you appreciated the car wash at Cavender Cadillac. We look forward to serving you again! Safe travels!
Neiko and David were both very professional and listened to what I was looking for.
Neiko and David were both very professional and listened to what I was looking for.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your confidence in Neiko, David, and Cavender Cadillac, Pettushm!