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Reviews
The whole buying process was easy — paperwork was straightforward, the team was upfront about pricing and financing, and there were no surprises at signing. The dealership even had the car driven from San Antonio to Houston the same day to get it to me — great communication throughout and the car arrived in perfect condition. That kind of service made the whole experience feel effortless
The whole buying process was easy — paperwork was straightforward, the team was upfront about pricing and financing, and there were no surprises at signing. The dealership even had the car driven from San Antonio to Houston the same day to get it to me — great communication throughout and the car arrived in perfect condition. That kind of service made the whole experience feel effortless
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- 4.0
- Does recommend this dealer
- Shopped for a used car
Me and my husband have purchased several cars at Cavender Cadillac and I have to say the service we received on my recent purchase was Great! The salesman Larry White was very knowledgeable, friendly and kind. I love my Car and give Thanks to Larry for his hospitality.
Me and my husband have purchased several cars at Cavender Cadillac and I have to say the service we received on my recent purchase was Great! The salesman Larry White was very knowledgeable, friendly and kind. I love my Car and give Thanks to Larry for his hospitality.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this wonderful review! We love hearing from repeat customers, so we appreciate your continued business and support. We will be sure to pass along your thanks to Larry for helping you out. Enjoy your new car! - Cavender Cadillac
I am not too happy with the way Cavender is handling my frequent loss of oil in my Escalade. I just can't see paying $200.00 again for checking (real) level of oil at 1500 miles.... When it's already documented that my V8 engine is consuming excess amount of oil.
I am not too happy with the way Cavender is handling my frequent loss of oil in my Escalade. I just can't see paying $200.00 again for checking (real) level of oil at 1500 miles.... When it's already documented that my V8 engine is consuming excess amount of oil.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Juan, I understand your frustration with the ongoing oil consumption issue in your Escalade. It's concerning to hear that this problem persists, and I apologize for any inconvenience it has caused you. I would like to personally assist you in resolving this matter and ensure we address it properly. Thank you, Shawn Wilcox - Service Director - 2103686474
Service was Ok . Waiting on paperwork days after buying vehicle . Over all , service was ok.
Service was Ok . Waiting on paperwork days after buying vehicle . Over all , service was ok.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback and business. I'm glad the service was satisfactory, and I hope you'll reach out if there's anything else we can do to improve your experience. Best, Patrick Callihan - General Manager - (210) 544-5069
Another job we’ll done by the service department and my service advisor Carlos who have been my service advisor for at least the last 15 years.
Another job we’ll done by the service department and my service advisor Carlos who have been my service advisor for at least the last 15 years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Kalvin, thank you for your business and for sharing your review! We can't wait to share your feedback with Carlos and the rest of the team. We are honored to have your loyal business over the last 15 years, we are grateful to have you as a Cavender Cadillac customer!
Service was professional yet simple. Our salesman Russell made everything easy and always answered his phone!!! Even our finance advisor was great 👍🏻
Service was professional yet simple. Our salesman Russell made everything easy and always answered his phone!!! Even our finance advisor was great 👍🏻
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review of Russell and the team! We hope to work with you again at Cavender Cadillac!
The service is great, Carlos our advisor always keeps us informed on what we need . He is the best.
The service is great, Carlos our advisor always keeps us informed on what we need . He is the best.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It was our pleasure to assist you. We'll make sure your kudos reach Carlos. Thank you from all of us here at Cavender Cadillac!
Throughout the lease process, Cody provided excellent service, was knowledgeable and honest. Our June service we received exceptional service from Javier. Very happy with Cavendar
Throughout the lease process, Cody provided excellent service, was knowledgeable and honest. Our June service we received exceptional service from Javier. Very happy with Cavendar
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It's awesome to hear that Cody and Javier provided such excellent service! We're thrilled you're happy with your lease and service experience. Thank you for choosing Cavender Cadillac!
I appreciate the low-pressure, friendly environment at Cavender. And if you come on for service you can wait in the pleasant waiting room and have a snack. Or choose to leave and return when service is complete.
I appreciate the low-pressure, friendly environment at Cavender. And if you come on for service you can wait in the pleasant waiting room and have a snack. Or choose to leave and return when service is complete.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Marsha, thank you for the excellent review! We truly appreciate your business and we hope you think of our team at Cavender Cadillac for any of your future car or service needs!
Was able to get a same day appointment for routine service early in the morning. Dropped off asking for delivery by 4pm, and received a call shortly after noon telling me service was complete.
Was able to get a same day appointment for routine service early in the morning. Dropped off asking for delivery by 4pm, and received a call shortly after noon telling me service was complete.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about your recent service experience at Cavender Cadillac! We're pleased to hear we kept you updated and met the deadline. Safe travels until we see you next!