Reviews
Cavender Cadillac has never disappointed.
Cavender Cadillac has never disappointed. Took a less then desirable score and got me a tier bump with gm financial. After trade value and make ready I was leaving with in a hour with a 2025 xt6. From Larry the salesman to Daniel in finance. Quick and painless process. Even with my doubts of being approved they pulled it through for me.
Cavender Cadillac has never disappointed.
Cavender Cadillac has never disappointed. Took a less then desirable score and got me a tier bump with gm financial. After trade value and make ready I was leaving with in a hour with a 2025 xt6. From Larry the salesman to Daniel in finance. Quick and painless process. Even with my doubts of being approved they pulled it through for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We are thrilled Larry, Daniel, and the team exceeded your expectations and made the process smooth. Thank you for choosing Cavender Cadillac. Enjoy your new 2025 XT6!
They’ve always done good work, we’ve always been very
They’ve always done good work, we’ve always been very happy with the job they do, and this year we continue to be impressed.
They’ve always done good work, we’ve always been very
They’ve always done good work, we’ve always been very happy with the job they do, and this year we continue to be impressed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Adam, knowing that you've been consistently impressed means a lot to us at Cavender Cadillac. We’re so grateful for your loyalty!
Over a 2 hour wait when I had a scheduled appointment.
Over a 2 hour wait when I had a scheduled appointment. Customer service is usually outstanding but today was not at all. I was very unhappy with the visit
Over a 2 hour wait when I had a scheduled appointment.
Over a 2 hour wait when I had a scheduled appointment. Customer service is usually outstanding but today was not at all. I was very unhappy with the visit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Eviee, I'm very sorry for the long wait you experienced during your visit. Even when we are busy, we want to provide our patients with attentive care and friendly service. We clearly missed the mark here, but I would appreciate the chance to better understand what happened so I can ensure your concerns are addressed. Thank you, Shawn Wilcox - Service Director - 2103686474
They treat their customers with respect and care.
They treat their customers with respect and care. I recommend them if you need work on your vehicle.
They treat their customers with respect and care.
They treat their customers with respect and care. I recommend them if you need work on your vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It means so much to us to see your review! Thanks from the team at Cavender Cadillac.
My pleasure!
Working with Cavender Cadillac was a great experience,
Working with Cavender Cadillac was a great experience, and our salesman, Tony Slaughter was awesome! He was straightforward in working out our deal, and neither he nor the dealership used any high pressure sales tactics, gimmicks or added any unnecessary, unwanted or shady fees to the sales price. It was very comfortable working with Tony and the Cavender team and we’re very happy with our new vehicle! Highly recommend giving them a shot at your business.
Working with Cavender Cadillac was a great experience,
Working with Cavender Cadillac was a great experience, and our salesman, Tony Slaughter was awesome! He was straightforward in working out our deal, and neither he nor the dealership used any high pressure sales tactics, gimmicks or added any unnecessary, unwanted or shady fees to the sales price. It was very comfortable working with Tony and the Cavender team and we’re very happy with our new vehicle! Highly recommend giving them a shot at your business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are grateful for your kind words and recommendation! It’s fantastic to hear Tony and the Cavender Cadillac team made your buying experience smooth and pressure-free. Enjoy your new vehicle!
Carlos Villarreal did a great job keeping me informed and
Carlos Villarreal did a great job keeping me informed and explaining the issues. He went above and beyond to file for warranty coverage, too. I feel like a valued customer thanks to him. Great service!
Carlos Villarreal did a great job keeping me informed and
Carlos Villarreal did a great job keeping me informed and explaining the issues. He went above and beyond to file for warranty coverage, too. I feel like a valued customer thanks to him. Great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are glad Carlos made you feel valued. We look forward to serving you again! - The Cavender Cadillac Team
Fast and easy friendly service Better snack options
Fast and easy friendly service Better snack options would be nice Good communication via text
Fast and easy friendly service Better snack options
Fast and easy friendly service Better snack options would be nice Good communication via text
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gene, thanks so much for the 5-star review of Cavender Cadillac!
Cavendar Cadillac’s customer service is unparalleled.
Cavendar Cadillac’s customer service is unparalleled. They make you feel like a close friend or family member throughout your entire deal. The sales team is knowledgeable and not pushy. It is the opposite of a normal sales experience. It is my 3rd purchase (2 with Martin) and my 1st EV (with Eris). Even after the deal was done, Eris has checked on me and helped me figure out all my new features! If you’re on the fence, just go see for yourself. They will work hard to earn AND keep your business.
Cavendar Cadillac’s customer service is unparalleled.
Cavendar Cadillac’s customer service is unparalleled. They make you feel like a close friend or family member throughout your entire deal. The sales team is knowledgeable and not pushy. It is the opposite of a normal sales experience. It is my 3rd purchase (2 with Martin) and my 1st EV (with Eris). Even after the deal was done, Eris has checked on me and helped me figure out all my new features! If you’re on the fence, just go see for yourself. They will work hard to earn AND keep your business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jami, thank you for choosing Cavender Cadillac and highlighting the genuine care our team puts into every interaction. Enjoy your new EV, and don't hesitate to reach out if you need anything else! Safe travels! - The Cavender Cadillac Team
Mr Carlos and the entire Cavender Team are exceptional!
Mr Carlos and the entire Cavender Team are exceptional! Always attentive, trustworthy and communicate all procedures necessary.
Mr Carlos and the entire Cavender Team are exceptional!
Mr Carlos and the entire Cavender Team are exceptional! Always attentive, trustworthy and communicate all procedures necessary.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your glowing review of Carlos and our team! We are grateful for your business at Cavender Cadillac. See you next time!
Missed major steps on what service was to be performed on
Missed major steps on what service was to be performed on my Cadillac. I was overcharged and a service was done that I didn’t request. I ask specifically for 2 services, wasn’t able to see the computer service consultant was looking at. Next thing I knew a tablet was presented, and I signed it. When I received the completed detailed list of services performed, a third item was added, something I never had done before, as this was my 3rd service on my Cadillac. This was totally unexpected, and unacceptable, but it was stated, that’s what was agreed upon. Fast talking and not going into details is a horrible experience, as I’m a 2 time owner of a Cadillac.
Missed major steps on what service was to be performed on
Missed major steps on what service was to be performed on my Cadillac. I was overcharged and a service was done that I didn’t request. I ask specifically for 2 services, wasn’t able to see the computer service consultant was looking at. Next thing I knew a tablet was presented, and I signed it. When I received the completed detailed list of services performed, a third item was added, something I never had done before, as this was my 3rd service on my Cadillac. This was totally unexpected, and unacceptable, but it was stated, that’s what was agreed upon. Fast talking and not going into details is a horrible experience, as I’m a 2 time owner of a Cadillac.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Gayle, I apologize for any confusion or miscommunication that may have occurred during your visit. It's never our intention to overcharge or perform unrequested services. I would like the opportunity to discuss this further and make things right. Please contact me at your earliest convenience. Thank you, Shawn Wilcox - Service Director - 2103686474