North Park Mazda

# Outstanding Customer Service — Even 2.5 Years Later! I leased my Mazda CX-90 PHEV approximately 2.5 years ago, and while I absolutely love my vehicle, what continues to impress me most is the exceptional level of customer service this dealership provides. So often, businesses go above and beyond to earn your business, but the real test is how they treat you long after the sale. This dealership continues to exceed my expectations! From timely service reminders that give me plenty of opportunity to schedule appointments to personal follow-up calls, they consistently make me feel like I am their only customer. It's that level of attention and care that truly sets them apart. Recently, the battery for my gas engine died unexpectedly. Despite an already busy service schedule, they found a way to fit me in. What I appreciated just as much was their honesty. They were completely upfront about how long it might take before they could look at my vehicle. No unrealistic promises, just honest communication and a genuine effort to help. It's also the little things that make such a big difference. During a previous service visit, I left my vehicle over the weekend and asked if they would mind putting up my sunshades. I have shades for every window because I take excellent care of my vehicle and want to protect the interior from the Texas sun. Not only did they listen to my request, but they actually took the time to put every shade in place! It might seem like a small gesture, but to me, it spoke volumes about how much they respect their customers and their vehicles. Their customer conveniences are equally impressive. During my recent unexpected service visit, their complimentary shuttle took me home, and they offered to pick me up when my vehicle was ready. The service waiting area is comfortable and welcoming, with complimentary snacks, beverages, televisions, and even a view of the service area where you can watch your vehicle being worked on. One of my favorite features is the personalized service video they email after working on your vehicle. The technician walks you through the work performed and provides an update on your vehicle's overall health. It's a wonderful level of transparency that gives me confidence in the care my vehicle receives. **After 2.5 years, I can confidently say that their commitment to customer service has not faded one bit.** They respect your time, communicate honestly, pay attention to the details, and treat you and your vehicle with genuine care. I love my Mazda, but it's the people and the service behind it that have truly earned my loyalty. In a time when exceptional customer service can be difficult to find, this dealership continues to get it right. **Five stars, without hesitation!**

# Outstanding Customer Service — Even 2.5 Years Later! I leased my Mazda CX-90 PHEV approximately 2.5 years ago, and while I absolutely love my vehicle, what continues to impress me most is the exceptional level of customer service this dealership provides. So often, businesses go above and beyond to earn your business, but the real test is how they treat you long after the sale. This dealership continues to exceed my expectations! From timely service reminders that give me plenty of opportunity to schedule appointments to personal follow-up calls, they consistently make me feel like I am their only customer. It's that level of attention and care that truly sets them apart. Recently, the battery for my gas engine died unexpectedly. Despite an already busy service schedule, they found a way to fit me in. What I appreciated just as much was their honesty. They were completely upfront about how long it might take before they could look at my vehicle. No unrealistic promises, just honest communication and a genuine effort to help. It's also the little things that make such a big difference. During a previous service visit, I left my vehicle over the weekend and asked if they would mind putting up my sunshades. I have shades for every window because I take excellent care of my vehicle and want to protect the interior from the Texas sun. Not only did they listen to my request, but they actually took the time to put every shade in place! It might seem like a small gesture, but to me, it spoke volumes about how much they respect their customers and their vehicles. Their customer conveniences are equally impressive. During my recent unexpected service visit, their complimentary shuttle took me home, and they offered to pick me up when my vehicle was ready. The service waiting area is comfortable and welcoming, with complimentary snacks, beverages, televisions, and even a view of the service area where you can watch your vehicle being worked on. One of my favorite features is the personalized service video they email after working on your vehicle. The technician walks you through the work performed and provides an update on your vehicle's overall health. It's a wonderful level of transparency that gives me confidence in the care my vehicle receives. **After 2.5 years, I can confidently say that their commitment to customer service has not faded one bit.** They respect your time, communicate honestly, pay attention to the details, and treat you and your vehicle with genuine care. I love my Mazda, but it's the people and the service behind it that have truly earned my loyalty. In a time when exceptional customer service can be difficult to find, this dealership continues to get it right. **Five stars, without hesitation!**

MUOHAMMAD ALSAREINYE IS THE BEST GUY THERE! Go see him, he will take care of you and make sure you get what you like and need.

Their no haggle policy made for an easy, friendly process. My sales rep, John Sanchez was always helpful, getting me test drives and answering my questions. I highly recommend them

This review is more for the salesman than the dealership. Abraham was terrific! He has a great sense of humor, was patient, informative without being pushy, made us feel welcome and listened to. And the guy wears the greatest socks! Ask for him, and bring him a donut! I would buy a car from him again in a heartbeat! The dealership was good too, though we didn’t really do much with anyone else except the finance woman. They have good snacks and sodas available for free, and a nice lounge area.

Good car buying experience but they talked me into a Premier warranty and a Tire & Wheel, Dent & Ding warranty. First, they did not inform me that these were two different warranties. I would not have purchased the Tire & Wheel warranty if I had know that. Now a year later I have something on my car that is not working. I call North Park Mazda to ask if the issue I am having is covered by the PREMIER warranty I purchased. They said they didn't know and they would have to charge me a $200 dianostic fee to find out what the problem is and they had no way of telling me if the dianostic fee would be waived if it was something that is covered under warranty. I paid over $4,000 for the warranties, so I assumed I wouldn't have to put any money out if I had a warranty issue. I want to cancel my warranty now but I can't get my money back because I financed the vehicle so the refund will have to go directly to my loan company. Next time I will be more careful to read the fine print before signing anything.

Have had two issues with my gently used 2024 Mazda CX30, one major. Pablo, in the service department is FANTASTIC. He is polite, keeps me informed, and follows through. My visits there have been painless. I had my doubts about buying a used car from a dealership, but these folks have changed my mind.

I had a horrible experience with the seller/salesperson. I didn't receive my bill of sale. We didn't receive the tags and registration until after 30 days. I still have not heard from them on the extended warranty I purchased from them. I live in a different city. And they hesitantly delivered it to our home. Of course that amounted to more money than I was told about. Words of advise. Know who you're dealing with first of all! Never again will I trust a dealership. Especially when I had other people from departments call. And the salesperson says that's not her department and leads me on a wild goose hunt.

From the moment I stepped into the dealership, Gary's professionalism and warmth immediately put me at ease. Rather than employing high-pressure tactics, he took the time to understand my needs, preferences, and budget constraints. His patient demeanor and attentive listening skills ensured that every interaction felt personalized. If you're looking for a car I highly recommend North Park Mazda!

My experience with the service center was quite dysfunctional. Upon entering the service area, none of the advisors acknowledged me. In fact, they wouldn't even look up from their computer screens. Eventually, I was able to get the attention of a service person to inform him I was getting my vehicle serviced, but I still had to wait before I could see an advisor. Ten minutes later, I was summoned to an advisor to fill out paperwork and waited for my vehicle to be serviced. Overall, I do not understand the theatrics involved in simply getting service but it was quite off-putting. My experience with other dealership was polar opposite. Also, this place isn't forthright with pertinent information so know before you go.